User guide
16
Obtaining an authorisation number
Credit Card
When a credit card is used whilst in Fallback mode you will need to obtain an
authorisation code before processing the transaction through the EFTPOS terminal.
To obtain an authorisation number you must call the Credit Card Authorisation Centre
and provide:
1. Your merchant type – either Over the Counter (OTC) or MOTO
2. Your merchant number
3. The card number
4. The card expiry date
5. The total value of the transaction
If the transaction is approved you MUST record the Authorisation Approval Number
ready to either enter into the terminal or to record on the fallback voucher.
If the transaction is declined you are not provided with a declined reason. You need
only advise the cardholder the transaction has been declined. If the cardholder has
any queries, you must advise them to speak to their financial institution.
If you do not obtain an authorisation number but accept the transaction and the
transaction is disputed, your account may be debited for the value of the transaction.
Debit Card
Cheque or Savings transactions do not have an authorisation process whilst in
fallback mode.
Transactionsaboveyouroorlimitwilldisplayawarningthatthetransactionwillbe
processedatthemerchantsrisk.IfaChequeorSavingstransactionabovetheoor
limit is disputed, your account may be debited for the value of the transaction.
Fallback process
The fallback process can be used when either:
1. The terminal fails to connect to the network. Follow Processing a transaction
procedures.
2. The terminal is damaged. Follow Terminal Failure procedures.