User guide

18
Terminal failure
In the event that the EFTPOS terminal is damaged, credit card and debit card
transactions can continue to be taken. However, the damaged terminal must be
reported to the HelpDesk on 1800 334 702. There are two steps to follow to process
a transaction.
Cardholders card details
1. Use the Cardholders card and the imprinter provided to imprint the fallback
voucher with:
• Cardnumber
• Expirydate
• Cardholdername
• Merchantname,numberandlocation
2. Complete the following details:
• Dateandtime
• Descriptionofpurchase(eghaircut,clothingetc)
• Amounts(purchaseandtotal)
• Accounttype
• AuthorisationNo/Code
3. Obtain the cardholder’s signature on the fallback voucher and compare it to the
signature on the card.
4. Ensure all the information on the Fallback Voucher is accurate and legible
through all three layers.
5. Give the cardholder the Cardholder Copy of the fallback voucher.
When the EFTPOS terminal is repaired/replaced, the details on the voucher MUST be
key entered into the terminal following the steps outlined in ‘Voucher Entry’ below.
Card holder
Merchant
Terminal
Switch