User guide

Important

• Youareresponsibleforassessingthevalidityofthecircumstanceforthe

completion of a fallback transaction. You can call Merchant Services on 1300

132 741 if you are unsure of the validity of any situation.

• YoumustusetheImprinterprovidedbyBendigoBanktoimprinteachfallback

Voucher. The use of the imprinter ensures the card number is recorded accurately

and minimises possible human errors. Use of the imprinter proves that the card

was present and offers chargeback protection for you.

• EverytransactionmustbeattemptedontheEFTPOSTerminalbeforeafallback

transaction is completed, unless the HelpDesk has advised you otherwise.

• Youmayberesponsibleforthevalueofafallbacktransactionifthetransaction

is submitted inaccurately and the value may be debited from your merchant

account.