User guide

22
• Securelystoretransactionreceiptscontainingfullcarddetails.
• Forterminalserviceorexchange,askforbankidentication.
• Ifyou’renotcomfortableacceptingcardpaymentandthecustomerwon’tprovide
another form of payment, don’t proceed with the transaction.
• Ifyouaresuspiciouscall132515andaskforextension500orcode10.
• Yoursafetyisparamount–neverputyourselfindanger.
It is your responsibility to ensure that the person placing an order is the authorised
owner of the plastic card (refer to the Merchant Terms and Conditions: clause 10(b),
clause 13(d) third bullet point, clause 14, and clause 17(f)).
In the event of a dispute, the onus is on you to prove the goods or services were
provided to the rightful owner. Failure to prove this will result in the full value of the
transaction being debited from your account, plus any dispute fee.
Privacy Shield
A privacy shield can be supplied for the VX820 terminal. The shield should be kept on
the device at all times to provide security and protect the cardholder’s privacy when
processing transactions.
In the event that the privacy shield is lost or broken please contact Merchant
Operations on 1300 132 741 to request a replacement.
The fraud prevention examples provided are not a complete list of measures to
minimise fraudulent behaviour or risks associated with merchant facilities. Bendigo
and Adelaide Bank Limited is not liable for any loss or damage suffered by you in
reliance on this list of examples.