User guide

24
Transaction Declined codes
Code
Transaction
status
Description Action required
114 Declined No account of requested
type
Check correct account type was selected and retry transaction. If this fails, merchant is to seek another form of payment.
115 Declined Function not supported Check correct account type was selected and retry transaction. If this fails,
merchant is to seek another form of payment.
116 Declined Insufficient Funds Advise merchant to seek another form of payment. Cardholder should contact
their bank for details.
117 Declined Incorrect PIN The merchant should retry the transaction. If this fails, obtain another form of
payment. Cardholder should contact their bank for details.
118 Declined No card record Merchant to seek another form of payment. Cardholder should contact their
bank for details.
119 Declined Transaction not permitted Merchant to seek another form of payment. Cardholder should contact their
bank for details.
120 Declined Invalid transaction for
terminal
If the card being used is AMEX/ Diners/ JCB, the terminal may not be linked properly at AMEX/ Diners/ JCB. The Merchant should seek another form of payment. Cardholder should contact their bank for details.
121 Declined Exceed max withdrawal
limit
Advise merchant to seek another form of payment. Cardholder should contact their bank for details.
123 Declined Exceed withdrawal
frequency limit
Merchant to seek another form of payment. Cardholder should contact their bank for details.
124 Declined Transaction can not be
completed
Merchant to contact Help Desk on 1800 334 702. Reset the terminal and retry the transaction. If this fails, the merchant should obtain another form of payment from the cardholder.
200 Declined Do not honour pick-up
card
Merchant to remove card from customer and contact the issuing bank. This should only be done if it is safe to do so. If not, they need to try and obtain the card # and contact the issuer.