User guide

26
Transaction Declined codes
Code
Transaction
status
Description Action required
304 Declined File field edit error Advise merchant to seek another form of payment. Cardholder should
contact their bank for details.
305 Declined File locked out Merchant to seek another form of payment. Cardholder should contact their
bank for details.
306 Declined File action not
successful
Merchant to seek another form of payment. Cardholder should contact their bank for details.
702 902 Declined Invalid transactions If the card used is an overseas card, request another form of payment. If
the card was a credit card, ensure no PIN has been entered. Ensure the correct account type was selected for the transaction. If the transaction still fails, obtain another form of payment.
903 Declined Re-enter transaction Attempt transaction again 904 Declined Format error Reset the device then attempt the transaction again. If this fails, the
merchant should seek another form of payment.
905 Declined Acquirer not supported The card is not allowed at this terminal. If the card being used is AMEX/
Diners/ JCB, the terminal may not have been linked properly at AMEX/ Diners/ JCB. The Merchant should seek another form of payment.
906 Declined Cut over in progress Switch ending a days business and starting the next. The transaction can be
retried at a later stage.
907 Declined Issuer/ switch is
inoperative
Retry transaction. If this fails the Merchant needs to process the transaction as per fallback procedures or seek another form of payment.
908 Declined Financial institution can’t
be found for routing
Advise merchant to seek another form of payment. Cardholder should contact their bank for details.
909 Declined Suspected Malfunction Attempt transaction again 911 Declined Card issuer timed out Retry transaction.