VX520-G VE R IF O N E C D O R N AF F T IDE N TI AL Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A
VX520-G Installation Guide © 2013 VeriFone, Inc. All rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e written permission of VeriFone, Inc. The in formation con tained in this d ocument is su bject to chan ge w ithout no tice. Al though VeriFone ha s atte mpted to ensu re the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 5 5 6 6 6 N TI AL Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . .
C ONTENTS C H AP T ER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE Organization This guide is useful for anyone installing and configuring a VX520-G terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: TI Audience AL This guide is your primary source of information for setting up and installing the VX520-G terminal. C D O R N AF F T IDE N Chapter 1, Terminal Overview. Provides an overview of the VX520-G terminal. Chapter 2, Terminal Setup.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Document Conventions AL Table 1 Convention Text in blue indicates terms that are cross referenced. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Definitions LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 SIM TI N C D O R N AF F T IDE SAM AL Acronym Security Access Module S
VE R IF O N E C D O R N AF F T IDE N TI AL P REFACE Conventions and Acronyms 8 VX 520-G INSTALLATION GUIDE
CHAPTER 1 AL Terminal Overview This chapter provides a brief description of the VX520-G terminal: The VX520-G is a high performance countertop terminal with enhanced communication options. • The VX520-G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. C D O R N AF F T IDE N TI • The VX520-G terminal uses a robust, sleek, and highly functional design.
TERMINAL O VERVIEW Features and Benefits VX520-G terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). The VX520-G is a portable, line- or batterypowered device with added GPRS wireless technology.
TERMINAL O VERVIEW Features and Benefits Countertop • Performance in a Hand-Over Design • The triple-track, high-coercivity card reader handles most magnetic stripe cards. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.
VE R IF O N E C D O R N AF F T IDE N TI AL TERMINAL O VERVIEW Features and Benefits 12 VX520-G INSTALLATION GUIDE
CHAPTER 2 AL Terminal Setup • Unpacking the Shipping Carton • Examining Terminal Features • Establishing Communication • Loading a Paper Roll in the Printer • Installing/Replacing MSAM Cards • Installing or Replacing SIM Card • Connecting Optional Devices • Connecting the Terminal Power Pack • Charging the Smart Battery • Privacy Shield (Optional) • Using the CTLS Reader • Using the Smart Card Reader • Using the Magnetic Card Reader N Selecting Terminal Location O N E C D O
TERMINAL S ETUP Unpacking the Shipping Carton • CAUTION Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • AL Avoid using this product during electrical storms. Do not place a CTLS device within 10cm from metallic objects to avoid interference to the CTLS field.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX520-G terminal (see Figure 2).
TERMINAL S ETUP Examining Terminal Features c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • The VeriFone logo blue indicator LED indicates power is ON.
TERMINAL S ETUP Examining Terminal Features Figure 4 to Figure 5 show the connection ports for the VX 520 GPRS CTLS terminal. AL POWER PORT VX 520 GPRS CTLS Power and Connection Ports CLIENT USB PORT 3 ETHERNET PORT VE R IF O HOST USB PORT %4( N E Figure 4 C D O R N AF F T IDE N 23 TELCO PORT TI RS-232 SERIAL PORT Figure 5 WARNING Additional VX 520 GPRS CTLS Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL S ETUP Examining Terminal Features To use the The connection ports offer multiple connectivity for the VX520-G connection ports terminal. Please refer to the following list of peripheral devices for the connectivity options.
TERMINAL S ETUP Establishing Communication Establishing Communication You can connect the VX 520 GPRS CTLS using three options: By telephone line, by ethernet and via GPRS. Connecting by Connect the telephone cord to the communication port on the terminal, then route Telephone Line. it directly to a telephone wall jack (see Figure 6). This is a direct connection and TI AL the line is dedicated to the terminal.
TERMINAL S ETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt or record, you must install paper in the printer. The VX520-G uses a roll of 40 mm-diameter, single-ply, thermalsensitive paper. Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.
TERMINAL S ETUP Loading a Paper Roll in the Printer Figure 9 C D O R N AF F T IDE N TI AL 5 Drop the paper roll into the printer tray. Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 10).
TERMINAL S ETUP Installing/Replacing MSAM Cards When you first receive your VX 520 GPRS CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. Remove the power cord from the power outlet.
TERMINAL S ETUP Installing or Replacing SIM Card Figure 13 NOTE C D O R N AF F T IDE N TI 3! - 3! - 3! - 23 AL 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Installing an MSAM Card in a VX 520 GPRS CTLS Terminal Before inserting the MSAM card, position it as shown in Figure 13, with the card’s gold contacts facing down.
TERMINAL S ETUP Connecting Optional Devices 4 Insert the SIM into the cardholder. AL 23 3)- 3)- 5 Inserting SIM Card C D O R N AF F T IDE Install the battery. C N Figure 15 B TI A 3)- The VX 520 GPRS CTLS terminal supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit.
TERMINAL S ETUP Connecting Optional Devices If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable N C D O R N AF F T IDE 3 %4( Figure 16 TI AL into the PIN pad serial port on the terminal. Figure 16 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port.
TERMINAL S ETUP Connecting Optional Devices External Printers Although the VX520-G terminal has an internal thermal printer, it may Supported be convenient to print larger print runs (for example, daily or weekly reports) to an AL external printer. The VX 520-G terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices.
TERMINAL S ETUP Charging the Smart Battery Charging the Smart Battery After installing the battery on your VX520-G terminal, connect the power pack to the unit for at least 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.
TERMINAL S ETUP Connecting the Terminal Power Pack 2 Insert the round barrel connector (see Figure 20) into the power port. A B 23 AL D C D O R N AF F T IDE N TI C Figure 20 VX 520 GPRS CTLS Power Connection Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. 4 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 5 Close the terminal rear cover.
TERMINAL S ETUP Privacy Shield (Optional) The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 21) shows an example of a VX520-G with the optional privacy shield. Figure 21 Using the CTLS Reader Optional Privacy Shield Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.
TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 23). 2 Insert the smart card into the smart card reader slot in a smooth, continuous AL motion until it seats firmly.
CHAPTER 3 AL Specifications Power TI This chapter discusses power requirements, dimensions, and other specifications of the VX520-G terminal: VX520-G terminal: DC Power Pack C D O R N AF F T IDE NOTE N 37.2W: 9.3V DC; 4.0 A The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 37.2-watt power supply may also be used for all other variants of the VX 520. The VX520-G requires the 37.2-watt power supply.
VE R IF O N E C D O R N AF F T IDE N TI AL S PECIFICATIONS External Dimensions 32 VX 520-G INSTALLATION GUIDE
CHAPTER 4 AL Maintenance The VX520-G terminal has no user-maintainable parts. To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
VE R IF O N E C D O R N AF F T IDE N TI AL M AINTENANCE Smart Card Reader 34 VX 520-G INSTALLATION GUIDE
CHAPTER 5 AL Troubleshooting Guidelines N TI The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX520-G terminal. If you have problems operating your VX520-G, please read through these troubleshooting examples. C D O R N AF F T IDE If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not If the printer does not work properly: Print • Check terminal power connection. Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed.
CHAPTER 6 AL VeriFone Service and Support TI For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: International – Contact your VeriFone representative N • C D O R N AF F T IDE NOTE USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time Before returning a VX520-G terminal to VeriFone, you must obtain an MRA number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. AL One MRA number must be issued for each VX520-G terminal you return to VeriFone, even if you are returning several of the same model. TI 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Spare Battery VPN 24016-01-R VX 520 GPRS CTLS spare battery Printer Paper VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide VeriFone Cleaning Kit STA252-001-01-A Swivel STA252-005-01-A W stand all-mount stand AL Supplementary Hardware Cleaning kit Telephone Line Cord VPN CBL000-001-01-A 2.
VE R IF O N E C D O R N AF F T IDE N TI AL VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 42 VX 520-G INSTALLATION GUIDE
INDEX VeriFone external printers 26 A accessories 40 documentation 41 ordering 41 power packs 40 printer paper 41 spare battery 41 telephone line cord 41 VeriFone cleaning kit 41 installation connecting a PIN pad to VX520-G N installation VX520-G connecting a smart card reader to VX520-G 24 O N E C VE R IF dial out problems troubleshooting 36 displays troubleshooting 35, 38 documentation 40 acronym definitions 6 conventions 6 ordering 41 E electrical considerations 14, 22 electrostatic dischar
I NDEX P S TI N C D O R N AF F T IDE paper for integrated printers 20 paper jams troubleshooting 36 peripheral devices troubleshooting 36 peripherals troubleshooting 36 power packs AC version 40 connecting 27 DC version 40 ordering 40 printer paper 41 40 mm thermal 41 printer paper VX520-G storage 20 printers troubleshooting 38 privacy shield VX520-G 29 VE R IF O N E Service 39 service returning a terminal for repair or replacement 39 SIM cardholders 24 SIM cards installation 24 Smart battery in
VE R IF O N E C D O R N AF F T IDE N TI AL I NDEX V VX 520-G INSTALLATION GUIDE 45
VE R IF O N E C D O R N AF F T IDE N TI AL VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
