VX 520 Color D/E CTLS Installation Guide E L N A I O T F N I E R D E I V NF F O C M E T A L P TE R EV VeriFone Part Number DOC252-XXX-EN-A, Revision A.
VX 520 Color D/E CTLS Installation Guide © 2012 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the VX 520 Color D/E CTLS terminal. Audience Organization This guide is useful for anyone installing and configuring a VX 520 Color D/E CTLS terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: E L N A I O T F N I E R D E I V NF F O Chapter 1, Terminal Overview. Provides an overview of the VX 520 Color D/E CTLS terminal. Chapter 2, Terminal Setup.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 E L N A I O T F N I E R D E I V NF F O RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Mod
P REFACE Conventions and Acronyms E L N A I O T F N I E R D E I V NF F O C M E T 8 VX 520 COLOR D/E CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 520 Color D/E CTLS terminal: • The VX 520 Color D/E CTLS is a high performance countertop terminal with enhanced communication options. • The VX 520 Color D/E CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. E L N A I O T F N I E R D E I V NF F O The VX 520 Color D/E CTLS terminal uses a robust, sleek, and highly functional design.
TERMINAL O VERVIEW Features and Benefits Features and Benefits VX 520 Color D/E CTLS terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). Connectivity • USB 2.0 Host port • USB 2.
TERMINAL O VERVIEW Features and Benefits Exceptional Ease of • Use The contactless functionality offers a convenient payment option for consumers. • The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • A large 15-line by 40-character colored backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.
TERMINAL O VERVIEW Features and Benefits E L N A I O T F N I E R D E I V NF F O C M E T 12 VX 520 COLOR D/E CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure.
TERMINAL S ETUP Unpacking the Shipping Carton Environmental • Factors CAUTION Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX 520 Color D/E CTLS terminal (see Figure 2). E L N A I O T F N I E R D E I V NF F O C Figure 2 NOTE M E T A L P TE R EV VX 520 Color D/E CTLS Terminal Features (Front Panel) VeriFone ships variants of the VX 520 Color D/E CTLS terminals for different markets. Your terminal may have a different configuration from the features described in this section.
TERMINAL S ETUP Examining Terminal Features c Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). d A NAVIGATION key centered at the top of the keypad for easy access to menu items displayed in the LCD screen. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • An internal thermal printer.
TERMINAL S ETUP Examining Terminal Features Figure 4 to Figure 5 show the connection ports for the VX 520 Color D/E CTLS terminal. E L N A I O T F N I E R D E I V NF F O Figure 4 VX 520 Color D/E CTLS Power and Connection Ports C M E T Figure 5 WARNING A L P TE R EV Additional VX 520 Color D/E CTLS Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL S ETUP Examining Terminal Features To use the The connection ports offer multiple connectivity for the VX 520 Color D/E CTLS connection ports terminal. Please refer to the following list of peripheral devices for the connectivity options.
TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal. E L N A I O T F N I E R D E I V NF F O Figure 6 WARNING C Installing a Paper Roll in the Printer CAUTION VX 520 Color D/E CTLS Direct Telephone Connection To reduce the risk of fire, use only No.
TERMINAL S ETUP Installing a Paper Roll in the Printer To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 7). E L N A I O T F N I E R D E I V NF F O Figure 7 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.
TERMINAL S ETUP Installing/Replacing MSAM Cards 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.
TERMINAL S ETUP Installing/Replacing MSAM Cards 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. E L N A I O T F N I E R D E I V NF F O Figure 10 Opening VX 520 Color D/E CTLS Rear Cover 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. C Figure 11 5 22 M E T A L P TE R EV Removing VX 520 Color D/E CTLS MSAM Cover Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.
TERMINAL S ETUP Connecting Optional Devices 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. E L N A I O T F N I E R D E I V NF F O Figure 12 NOTE Installing an MSAM Card in a VX 520 Color D/E CTLS Terminal Before inserting the MSAM card, position it as shown in Figure 12, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.
TERMINAL S ETUP Connecting Optional Devices Connecting the Use the following procedures to connect a PIN pad or smart card reader. PIN Pad or Smart Card Reader to the VX 520 Color D/E CTLS NOTE When the VX 520 Color D/E CTLS terminal is powered via the corded power supply, the terminal provides 8V DC, 2.25A or 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. 1 Remove the VX 520 Color D/E CTLS terminal rear cover.
TERMINAL S ETUP Connecting Optional Devices Connecting ECRs to The VX 520 Color D/E CTLS terminal also supports electronic cash registers the VX 520 Color D/E (ECR). Contact your VeriFone representative or visit the online store at CTLS www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source.
TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack WARNING When you have finished connecting optional peripheral(s), you are ready to connect the VX 520 Color D/E CTLS terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
TERMINAL S ETUP Privacy Shield (Optional) 6 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
TERMINAL S ETUP Using the CTLS Reader Using the CTLS Reader The VX 520 Color D/E CTLS function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a 1 contactless smart card transaction: Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 17). 2 A message prompt in the terminal display accompanied by a short beeping sound indicates a successful transaction.
TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The VX 520 Color D/E CTLS terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19. 3 Swipe the card through the magnetic card reader.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 Color D/E CTLS terminal: Power VX 520 Color D/E CTLS terminal: 8V DC, 2.25A or 9.3V DC, 4.0A E L N A I O T F I +N – E R D E I V NF F O DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8V DC, 2.25A or 9.3V DC, 4.
S PECIFICATIONS E L N A I O T F N I E R D E I V NF F O C M E T 32 VX 520 COLOR D/E CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 4 Maintenance The VX 520 Color D/E CTLS terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF F O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF F O C M E T 34 VX 520 COLOR D/E CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 Color D/E CTLS terminal. If you have problems operating your VX 520 Color D/E CTLS terminal, please read through these troubleshooting examples.
TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not If the printer does not work properly: Print • Check terminal power connection. • Check if the printer is out of paper and that the roll is properly installed and in the right direction. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed.
CHAPTER 6 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 520 Color D/E CTLS terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Documentation VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Certifications and Regulations VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Quick Installation Guide VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Reference Manual E L N A I O T F N I E R D E I V NF F O C M E T A L P TE R EV VX 520 COLOR D/E CTLS INSTALLATION GUIDE 41
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation E L N A I O T F N I E R D E I V NF F O C M E T 42 VX 520 COLOR D/E CTLS INSTALLATION GUIDE A L P TE R EV
INDEX A connecting a smart card reader to VX 520 Color D/E CTLS 24 connecting optional device(s) 23 connecting the terminal power pack 26 connecting the terminal to a telephone line 19 MSAM cards 21 terminal location 13 unpacking the shipping carton 14 integrated printers paper jams 36 troubleshooting 38 integrated printers VX 520 Color D/E CTLS about the integrated printer paper 19 accessories 40 documentation 41 ordering 40 printer paper 40 telephone line cord 40 VeriFone cleaning kit 40 C E L N A I O
I NDEX S power packs connecting 26 printer paper 40 mm thermal 40 49 mm thermal 40 sprocket-fed, carbonized 40 printer paper VX 520 CTLS storage 19 printers troubleshooting 38 privacy shield VX 520 CTLS 27 S technical support 39 contacting VeriFone 39 returning a terminal for repair or replacement 39 telephone line connections 19 telephone line cords ordering 40 terminal features VX 520 Color D/E CTLS general 15 terminals accessories 40 benefits 10 cleaning 33 documentation 40 environmental factors 14 re
I NDEX V E N O I N E R E ID F N O O R IA F O VX 520 COLOR D/E CTLS INSTALLATION GUIDE 45
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com E L N A I O T F N I E R D E I V NF F O C M E T A L P VX 520 Color D/E CTLS Installation Guide VeriFone Part Number DOC252-XXX-EN-A, Revision A.
