VX 520 GPRS CTLS Installation Guide E L N A I O T F N I E R D E I V NF F O C M E T A L P TE R EV VeriFone Part Number DOC252-063-EN-A, Revision A.
VX 520 GPRS CTLS Installation Guide © 2012 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the VX 520 GPRS CTLS terminal. Audience Organization This guide is useful for anyone installing and configuring a VX 520 GPRS CTLS terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the VX 520 GPRS CTLS terminal. E L N A I O T F N I E R D E I V NF F O Chapter 2, Terminal Setup.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions LCD Liquid Crystal Display LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 E L N A I O T F N I E R D E I V NF F O RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module
P REFACE Conventions and Acronyms E L N A I O T F N I E R D E I V NF F O C M E T 8 VX 520 GPRS CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 520 GPRS CTLS terminal: • The VX 520 GPRS CTLS is a high performance countertop terminal with enhanced communication options. • The VX 520 GPRS CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. E L N A I O T F N I E R D E I V NF F O The VX 520 GPRS CTLS terminal uses a robust, sleek, and highly functional design.
TERMINAL O VERVIEW Features and Benefits Features and Benefits VX 520 GPRS CTLS terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP).
TERMINAL O VERVIEW Features and Benefits • Countertop • Performance in a Hand-Over Design • • True Multi- • Application Capability The triple-track, high-coercivity card reader handles most magnetic stripe cards. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.
TERMINAL O VERVIEW Features and Benefits E L N A I O T F N I E R D E I V NF F O C M E T 12 VX 520 GPRS CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure.
TERMINAL S ETUP Unpacking the Shipping Carton • CAUTION Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • • Avoid using this product during electrical storms. Do not place a CTLS device within 10cm from metallic objects to avoid interference to the CTLS field.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX 520 GPRS CTLS terminal (see Figure 2).
TERMINAL S ETUP Examining Terminal Features c Four unlabeled, programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • The VeriFone logo blue indicator LED indicates power is ON.
TERMINAL S ETUP Examining Terminal Features Figure 4 to Figure 5 show the connection ports for the VX 520 GPRS CTLS terminal. POWER PORT RS-232 SERIAL PORT 23 TELCO PORT E L N A I O T F N I E R D E I V NF F O Figure 4 VX 520 GPRS CTLS Power and Connection Ports C HOST USB PORT R %4( TE ETHERNET PORT EV M E T Figure 5 WARNING A L P 3 CLIENT USB PORT Additional VX 520 GPRS CTLS Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL S ETUP Examining Terminal Features Host USB Port • PP1000 USB • Vx810 USB • VX 820 USB • Barcode reader • Biometric reader • USB flash disk • USB keyboards Ethernet Port E L N A I O T F N I E R D E I V NF F O • Ethernet cable to router, hub or switch Client USB Port • PC • ECR/Cash register RJ-11 Port • Telephone line RS-232 Port C • PP1000 • Vx810 • VX 820 • PC download cable • Computer • ECR • Check reader • CTLS reader • Biometric reader • Barcode
TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal.
TERMINAL S ETUP Installing a Paper Roll in the Printer To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 7). E L N A I O T F N I E R D E I V NF F O Figure 7 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.
TERMINAL S ETUP Installing/Replacing MSAM Cards 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.
TERMINAL S ETUP Installing/Replacing MSAM Cards 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. 23 E L N A I O T F N I E R D E I V NF F O Figure 10 Opening VX 520 GPRS CTLS Rear Cover 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. 23 C M E T Figure 11 5 22 A L P TE R EV Removing VX 520 GPRS CTLS MSAM Cover Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.
TERMINAL S ETUP Connecting Optional Devices 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. 23 E L N A I O T F N I E R D E I V NF F O Figure 12 NOTE Installing an MSAM Card in a VX 520 GPRS CTLS Terminal Before inserting the MSAM card, position it as shown in Figure 12, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.
TERMINAL S ETUP Connecting Optional Devices Connecting the Use the following procedures to connect a PIN pad or smart card reader. PIN Pad or Smart Card Reader to the VX 520 GPRS CTLS NOTE When the VX 520 GPRS CTLS terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. 1 Remove the VX 520 GPRS CTLS terminal rear cover.
TERMINAL S ETUP Connecting Optional Devices Connecting ECRs to The VX 520 GPRS CTLS terminal also supports electronic cash registers (ECR). the VX 520 GPRS Contact your VeriFone representative or visit the online store at CTLS www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source.
TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack WARNING When you have finished connecting optional peripheral(s), you are ready to connect the VX 520 GPRS CTLS terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
TERMINAL S ETUP Privacy Shield (Optional) 6 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
TERMINAL S ETUP Using the CTLS Reader Using the CTLS Reader The VX 520 GPRS CTLS function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a 1 contactless smart card transaction: 2 Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 17). An activated LED visual on top of the terminal display accompanied by a short beeping sound indicates a successful transaction.
TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The VX 520 GPRS CTLS terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19. 3 Swipe the card through the magnetic card reader.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 GPRS CTLS terminal: Power VX 520 GPRS CTLS terminal: 36W: 9.3V DC; 4.0 A E L N A I O T F N I E R D E I V NF F O 18W: 8V DC; 2.25 A NOTE The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 36-watt power supply may also be used for all other variants of the VX 520. The VX 520 GPRS CTLS requires the 36-watt power supply.
S PECIFICATIONS E L N A I O T F N I E R D E I V NF F O C M E T 32 VX 520 GPRS CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 4 Maintenance The VX 520 GPRS CTLS terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF F O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF F O C M E T 34 VX 520 GPRS CTLS INSTALLATION GUIDE A L P TE R EV
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 GPRS CTLS terminal. If you have problems operating your VX 520 GPRS CTLS terminal, please read through these troubleshooting examples.
TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
TROUBLESHOOTING G UIDELINES Printer Does Not Print Printer Does Not If the printer does not work properly: Print • Check terminal power connection. • Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and paper roll dust cover are properly installed.
CHAPTER 6 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 520 GPRS CTLS terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Documentation VPN DOC252-061-EN VX 520 GPRS CTLS Certifications and Regulations VPN DOC252-062-EN VX 520 GPRS CTLS Quick Installation Guide VPN DOC252-064-EN VX 520 GPRS CTLS Reference Manual VPN DOC252-003-EN VX 520 Installation Guide VPN DOC252-004-EN VX 520 Reference Manual VPN DOC252-021-EN VX 520 GPRS Certifications and Regulations VPN DOC252-031-EN VX 520 CTLS Certifications and Regulations VPN DOC252-032-EN VX 520 CTLS Qui
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation E L N A I O T F N I E R D E I V NF F O C M E T 42 VX 520 GPRS CTLS INSTALLATION GUIDE A L P TE R EV
INDEX connecting the terminal power pack 26 connecting the terminal to a telephone line 19 MSAM cards 21 terminal location 13 unpacking the shipping carton 14 integrated printers paper jams 36 troubleshooting 38 integrated printers VX 520 CTLS about the integrated printer paper 19 A accessories 40 documentation 41 ordering 40 printer paper 40 telephone line cord 40 VeriFone cleaning kit 40 E L N A I O T F N I E R D E I V NF F O C cleaning kit 40 connection ports VX 520 CTLS 16 contact VeriFone 39 D K
I NDEX S 40 mm thermal 40 49 mm thermal 40 sprocket-fed, carbonized 40 printer paper VX 520 CTLS storage 19 printers troubleshooting 38 privacy shield VX 520 CTLS 27 S Service 39 service returning a terminal for repair or replacement 39 specifications VX 520 CTLS external dimensions 31 VX 520 CTLS power 31 VX 520 CTLS power pack 31 VX 520 CTLS temperature 31 T V VX 520 CTLS troubleshooting 38 VX 520 CTLS terminals electrical considerations 14 Vx520 CTLS multi-application capability 11 E N O I N E R E
I NDEX V E N O I N E R E ID F N O O R IA F O VX 520 GPRS CTLS INSTALLATION GUIDE 45
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com E L N A I O T F N I E R D E I V NF F O C M E T VX 520 GPRS CTLS Installation Guide VeriFone Part Number DOC252-063-EN-A, Revision A.
