User's Manual
Table Of Contents
- VX 520 GPRS CTLS Installation Guide
- Contents
- Preface
- Terminal Overview
- Terminal Setup
- Selecting Terminal Location
- Unpacking the Shipping Carton
- Examining Terminal Features
- Establishing Telephone Line Connections
- Installing a Paper Roll in the Printer
- Installing/ Replacing MSAM Cards
- Connecting Optional Devices
- Connecting the Terminal Power Pack
- Privacy Shield (Optional)
- Using the CTLS Reader
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Specifications
- Maintenance
- Troubleshooting Guidelines
- VeriFone Service and Support
- Index
- Contact VeriFone
TROUBLESHOOTING GUIDELINES
Printer Does Not Print
38 VX 520 GPRS CTLS INSTALLATION GUIDE
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Printer Does Not
Print
If the printer does not work properly:
• Check terminal power connection.
• Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
• Verify that the printer roller and paper roll dust cover are properly installed.
• If the problem persists, contact your VeriFone distributor or service provider.
Terminal Display
Does not Show
Correct or
Readable
Information
• Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
Make sure you press the ENTER key for approximately 3 seconds, until the unit
lights up.