VX 520 3G Installation Guide M E T A L P TE R EV F VX 520 C VeriFone Part Number DOC252-087-EN-A, Revision A.
VX 520 3G Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the VX 520 3G terminal. Audience Organization This guide is useful for anyone installing and configuring a VX 520 3G terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the VX 520 3G terminal. E L N A I O T F N I E R D E I V NF F O Chapter 2, Terminal Setup.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Conventions and Acronyms E L N A I O T F N I E R D E I V NF F O C M E T 8 VX 520 3G INSTALLATION GUIDE A L P TE R EV
CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 520 3G terminal: • The VX 520 3G is a high performance countertop terminal with enhanced communication options. • The VX 520 3G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. E L N A I O T F N I E R D E I V NF F O • NOTE The VX 520 3G terminal uses a robust, sleek, and highly functional design.
TERMINAL O VERVIEW Features and Benefits Features and Benefits VX 520 3G terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). Connectivity • USB 1.1 Host port • USB 1.
TERMINAL O VERVIEW Features and Benefits Exceptional Ease of • Use The contactless functionality offers a convenient payment option for consumers. • The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • A large 15-line by 40-character colored backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.
TERMINAL O VERVIEW Features and Benefits E L N A I O T F N I E R D E I V NF F O C M E T 12 VX 520 3G INSTALLATION GUIDE A L P TE R EV
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure.
TERMINAL S ETUP Unpacking the Shipping Carton Environmental • Factors CAUTION Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX 520 3G terminal (see Figure 2).
TERMINAL S ETUP Examining Terminal Features c Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). d A NAVIGATION key centered at the top of the keypad for easy access to menu items displayed in the LCD screen. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • An internal thermal printer.
TERMINAL S ETUP Examining Terminal Features Figure 4 show the connection ports for the VX 520 3G terminal. CLIENT USB PORT ETHERNET PORT (RJ-45) SIM CARD SLOTS POWER PORT ( %4 23 E L N A I O T F N I E R D E I V NF F O HOST USB PORT SAM CARD SLOTS Figure 4 WARNING C To use the connection ports RS-232 PORT (RJ-45) TELEPHONE (RJ-11) VX 520 3G Power and Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL S ETUP Examining Terminal Features Client USB Port • PC • ECR/Cash register RJ-11 Port • Telephone line RS-232 Port • PP1000 • Vx810 E L N A I O T F N I E R D E I V NF F O C • VX 820 • PC download cable • Computer • ECR • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices.
TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5). This is a direct connection and the line is dedicated to the terminal.
TERMINAL S ETUP Installing a Paper Roll in the Printer To install a paper roll 1 Hook your finger under the latch and lift up to swing the printer cover open. VX 52 0C VX 52 0C E L N A I O T F N I E R D E I V NF F O Figure 6 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.
TERMINAL S ETUP Installing/Replacing MSAM Cards VX 52 0C E L N A I O T F N I E R D E I V NF F O Figure 8 Closing Printer Cover 8 Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. EV Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
TERMINAL S ETUP Installing/ Replacing SIM Cards 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. %4( 23 Figure 10 Removing VX 520 3G MSAM Cover E L N A I O T F N I E R D E I V NF F O 5 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted.
TERMINAL S ETUP Connecting Optional Devices 3 NOTE After removing the battery, you will see the SIM compartment. Before inserting the SIM card, position it as shown in Figure 12, with the card’s gold contacts facing up. The cardholder connector base has an image resembling the notched corner of a SIM card to ensure the card is positioned correctly. 4 Insert the SIM card into the cardholder.
TERMINAL S ETUP Connecting Optional Devices 2 Insert the USB or RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.
TERMINAL S ETUP Connecting Optional Devices Connecting ECRs to The VX 520 3G terminal also supports electronic cash registers (ECR). Contact the VX 520 3G your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from the terminal.
TERMINAL S ETUP Charging the Battery Installing/Removing The smart battery fits in a slot on the back of the VX 520 3G terminal. the Battery The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. %4( %4( 23 A Figure 15 23 E L N A I O T F N I E R D E I V NF F O B Installing the Battery Removing the Battery To remove the VX 520 3G smart battery, press the locking tab and pull the battery from its slot.
TERMINAL S ETUP Connecting the Terminal Power Pack Battery Life The VX 520 3G smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL S ETUP Privacy Shield (Optional) 3 Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. 4 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 5 Close the terminal rear cover. 6 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors.
TERMINAL S ETUP Using the CTLS Reader Using the CTLS Reader The VX 520 3G function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a 1 contactless smart card transaction: Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 18). 2 A message prompt in the terminal display accompanied by a short beeping sound indicates a successful transaction.
TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 19). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The VX 520 3G terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 20. 3 Swipe the card through the magnetic card reader.
TERMINAL S ETUP Using the Magnetic Card Reader E L N A I O T F N I E R D E I V NF F O C M E T 32 VX 520 3G INSTALLATION GUIDE A L P TE R EV
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 3G terminal: Power VX 520 3G terminal: 9.3V DC, 4.0A E L N A I O T F I +N – E R D E I V NF F O DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 9.3V DC, 4.
S PECIFICATIONS E L N A I O T F N I E R D E I V NF F O C M E T 34 VX 520 3G INSTALLATION GUIDE A L P TE R EV
CHAPTER 4 Maintenance The VX 520 3G terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF F O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF F O C M E T 36 VX 520 3G INSTALLATION GUIDE A L P TE R EV
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 3G terminal. If you have problems operating your VX 520 3G terminal, please read through these troubleshooting examples. E L N A I O T F N I E R D E I V NF F O If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
TROUBLESHOOTING G UIDELINES Printer Does Not Print Check the Ethernet Cable • Disconnect the ethernet cable from the terminal and connect to a computer to check if there is a network connection. If there is no network connection, replace the ethernet cable. If it still does not work, contact your local service provider to have your network connection checked. • If the ethernet cable works, contact your local VeriFone representative for assistance.
CHAPTER 6 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative E L N A I O T F N I E R D E I V NF F O Return a Terminal for Service NOTE Before returning a VX 520 3G terminal to VeriFone, you must obtain an MRA number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 520 3G terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Documentation VX 520 3G Certifications and Regulations VPN DOC252-085-EN VX 520 3G Quick Installation Guide VPN DOC252-086-EN VX 520 3G Reference Manual VPN DOC252-088-EN E L N A I O T F N I E R D E I V NF F O C M E T A L P TE R EV VX 520 3G INSTALLATION GUIDE 43
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation E L N A I O T F N I E R D E I V NF F O C M E T 44 VX 520 3G INSTALLATION GUIDE A L P TE R EV
INDEX A accessories 42 documentation 43 ordering 42 printer paper 42 telephone line cord 42 VeriFone cleaning kit 42 C cleaning kit 42 connection ports VX 520 3G 16 contact VeriFone 41 D dial out problems troubleshooting 38 displays troubleshooting 37, 40 documentation 42 acronym definitions 7 conventions 6 ordering 43 E electrical considerations 14, 21 electrostatic discharges 21 prevention 21 environmental factors 14 external printers VX 520 3G RS-232 port connection 25 external printers supported Veri
I NDEX S printer paper 40 mm thermal 42 49 mm thermal 42 sprocket-fed, carbonized 42 printer paper VX 520 3G storage 19 printers troubleshooting 40 privacy shield VX 520 3G 28 S Service 41 service returning a terminal for repair or replacement 41 specifications VX 520 3G external dimensions 33 VX 520 3G temperature 33 VX 520 Color D/E CTLS power 33 VX 520 Color D/E CTLS power pack 33 T technical support 41 contacting VeriFone 41 returning a terminal for repair or replacement 41 telephone line connections
I NDEX V VX 520 3G INSTALLATION GUIDE 47
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com E L N A I O T F N I E R D E I V NF F O C M E T VX 520 3G Installation Guide VeriFone Part Number DOC252-087-EN-A, Revision A.
