POS Start Guide New York State Department of Health (NYS DOH) Office of Health Insurance Programs (OHIP) eMedNY POS Start Guide VERIFONE Vx570 and Vx610 TERMINALS Publish Date:01/01/2013 Version 1.1 May 01, 2011 Version 1.
POS Start Guide Table of Contents INTRODUCTION TO THE MEVS VERIFONE TERMINAL..................................................... 2 VERIFONE Vx570 TERMINAL ................................................................................................... 3 Vx570 Terminal Description– Front ........................................................................................... 3 Vx570 Terminal – Back .......................................................................................................
POS Start Guide INTRODUCTION TO THE MEVS VERIFONE TERMINAL The VeriFone terminal is designed to provide an accurate and timely verification of a member’s eligibility for Medicaid services. Specific features and conveniences, such as a large LCD screen, ATM style buttons and a built in printer, make the verification process easy to learn and use with a minimum of training time. The eMedNY system currently supports 2 different terminal types.
POS Start Guide VERIFONE Vx570 TERMINAL The VeriFone Vx570 terminal uses a basic analog telephone outlet to connect with Medicaid Eligibility Verification System (MEVS). Please review www.eMedny.org/pos for future alternate connectivity updates. Vx570 Terminal Description– Front A. INTERNAL THERMAL PRINTER A dot matrix printer in which heat is applied to the pins of the matrix to form dots on heat-sensitive paper. B. INDICATOR LED Power and Paper Indicator.
POS Start Guide H. PAPER ADVANCE KEY Press the 3 Key from the initial screen to advance the paper one line at a time. I. TELEPHONE STYLE KEYPAD Area where user enters data needed for the Medicaid verification. J. GREEN ENTER KEY Inputs new data into the system. K. YELLOW BACKSPACE KEY Erases the last numeric digit or alphabetic letter entered. L. RED CANCEL KEY Erases all previously entered data and returns to the ready mode. M.
POS Start Guide Vx570 Terminal – Back Terminal Power Pack and Cables Each Vx570 comes with a Telephone Line Cable, Power Cable and Power Pack. The Telephone line cable connects to your terminal and also connects to your RJ11-type modular telephone wall jack. The Power Cable is a standard computer power cable and plugs into a 120-volt AC outlet (indoor only).The Power Pack connects the terminal to the power cable.
POS Start Guide Vx570 Installation Instructions These instructions will assist with the setup of the VeriFone Vx570 terminal. Select a location that has access to a power outlet and a telephone line for your terminal. Note: Digital Telephone lines are not compatible with any Medicaid POS terminals. Please consult with your Telecommunications Department, Office Manager or Telephone Company if you have any questions regarding your telephone service.
POS Start Guide Connecting the Telephone Line 1. Connect one end of the telephone line cable to the telephone jack labeled with an image of a telephone in the back of the terminal. 2. Connect the other end of the telephone line cable to a RJ11-type modular telephone wall jack (See illustration below). If you do not have a telephone wall jack, obtain an adapter from your local telephone company. Connecting the Terminal Power Pack 1.
POS Start Guide VERIFONE Vx570 FUNCTIONS Initial Screen When the VeriFone Vx570 terminal is not actively being used, the device normally shows its “initial screen” (see below). To get to this screen in most circumstances, press the RED CANCEL key. Initial screen example: FRI 9/5 9-13A EMEDNY SWIPE CARD OR PRESS F4 TO BEGIN Vxxxx The “xxxx” in “Vxxxx” on the bottom line is the software version the terminal is using. This number may be needed when calling provider services for assistance. Please review www.
POS Start Guide GRID # 1: DISPLAY ACTION SYS MODE MENU 1 Press the F3 key for CLOCK. SYS MODE CLOCK YEAR : YYYY MONTH : MM DAY : Enter the current date as “YYYYMMDD“. DD Press the Provider (P2) key: SYS MODE CLOCK Enter the current time as “HH:MM” HOUR : HH Enter HH in 24-Hour clock format. (i.e.: 1:00pm - Hour: 13 Minute: 00) MINUTE : MM Press the GREEN ENTER key to Save & Exit SYS MODE MENU 1 Press the F4 key to restart the device.
POS Start Guide DISPLAY ACTION SYS MODE CLOCK INCREMENT HOUR EDIT TIME EDIT DATE DECREMENT HOUR F1 F2 Press the F2 key to edit Time F3 F4 SYS MODE TIME Enter Time as “HH:MM:SS” Enter HH in 24-Hour clock format. CURRENT TIME: HH:MM:SS NEW TIME: __:__:__ (ie:1:00pm Hour:13, Minutes: 00, Seconds 00) Press the GREEN ENTER key.
POS Start Guide DISPLAY ACTION SYS MODE CLOCK TIME AND DATE Press the GREEN ENTER key to Save HH:MM:SS MM/DD/YY SYS MODE MENU 2 Press the Red Cancel key. SYS MODE MENU 1 Press the F4 key to restart the device. Device will re-start and Initial Screen should display the correct Day, Date, and Time. Instructions for Setup Menu (P1 Key) This menu allows the user to modify several variables that the device uses. To edit the Setup Menu follow the Display/Description/Action table.
POS Start Guide DISPLAY ENTER NYM TELE # 1-866-828-4814 ------------------------ ENTER BACKUP # 1-866-828-4815 ------------------------ DIAL TYPE TONE TONE DESCRIPTION ACTION This is the number the device will dial to submit NYS Medicaid transactions. If the number is correct, press the GREEN ENTER key to continue. This is the number the device will dial in case the main number does respond to submit NYS Medicaid transactions. The type of phone system used. Tone should be selected. .
POS Start Guide DISPLAY DOWNLOAD TELE # 1-888-843-7160 --------------------- ENTER NEW PASSWORD ------- Jan 2013 DESCRIPTION ACTION This is the phone number Press the GREEN ENTER key to the device will dial to continue. download a new If you need to change this number, application to the device. call the Provider Help Desk at 1800-343-9000. WARNING: This is the password used to access the Setup If you need to have a different Menu and the Provider password, enter it here. Be advised Menu.
POS Start Guide Instructions for Provider Menu (P2 key) The VeriFone Vx570 terminal can store up to 20 MMIS Provider ID numbers to quickly process transactions. Each Provider number can be used by entering the two-digit shortcut code that corresponds to the Provider submitting the transaction. To store additional Provider numbers in the terminal follow the Display/Action table below. Press the RED CANCEL key to return to the initial screen.
POS Start Guide DISPLAY PROVIDER NUMBER nn ########## ACTION Enter the ten-digit National Provider Identifier (NPI) that you are assigning to that shortcut and press the GREEN ENTER key. For all atypical providers, enter the The ‘nn’ on the first line is the two-digit eight-digit MMIS Provider ID that you shortcut number corresponding to the are assigning to that shortcut and press Provider. the GREEN ENTER key.
POS Start Guide VERIFONE VX610 TERMINAL The VeriFone Vx610 terminal uses a cellular signal and/or a basic analog telephone outlet to connect with Medicaid Eligibility Verification System (MEVS). Vx610 Terminal Description – Front A. INTERNAL THERMAL PRINTER A dot matrix printer in which heat is applied to the pins of the matrix to form dots on heat-sensitive paper. B. INDICATOR LED Power and Paper Indicator. NOTE: A blinking light indicates to check paper supply or paper is not inserted properly. C.
POS Start Guide G. ALPHA KEY Converts numeric digits to alphabetic letters. H. PAPER ADVANCE KEY Press the 3 Key from the initial screen to advance the paper one line at a time. I. TELEPHONE STYLE KEYPAD Area where user enters data needed for the Medicaid verification. J. GREEN ENTER KEY Inputs new data into the system. K. YELLOW BACKSPACE KEY Erases the last numeric digit or alphabetic letter entered. L. RED CANCEL KEY Erases all previously entered data and returns to the ready mode. M.
POS Start Guide Quick Start 1. The Quick Start is an easy way to setup up the VeriFone Vx610 terminal. 2. Connect the power connector into the power port on the side of the terminal, and the power cable into the power pack. Plug the three-prong power cable into the power outlet or use the provided car charger and plug into a vehicle power source. Note: First time charging, please allow the device 6 hours to charge completely. 3. After the device has charged it will display the VMAC main menu.
POS Start Guide 3. To remove the Battery press in on the release and pull up as shown by the illustration below. Connecting the Antenna 1. Locate the Antenna in the box the terminal was shipped in. 2. Connect the antenna as shown in the illustration below.
POS Start Guide Connecting the Telephone Line (If only being used indoors) 1. Connect one end of the telephone line cable to the telephone jack on the bottom of the terminal. 2. Connect the other end of the telephone line cable to your RJ11-type modular telephone wall jack (see illustration below). If you do not have a telephone wall jack, obtain an adapter from your local telephone company. Connecting the Terminal Car Charger and/or Power Pack If charging the device in a vehicle: 1.
POS Start Guide 3. Plug the automobile adapter into your automobiles auxiliary power location as shown in the illustration below. If charging the device in a building: 1. Connect the power connector into the power port located on the side of the terminal. 2. Connect the power cable into the power pack. 3. Plug the three-prong AC power cable into an indoor 120-volt AC outlet as shown in the illustration below.
POS Start Guide 03/15/11 14:00 COMMSERVER EMEDNY When the VeriFone Vx610 terminal is within the eMedNY application, the device normally shows its “eMedNY initial screen” (see below). To get to this screen in most circumstances, press the red key. eMedNY Initial screen example: FRI 9/5 9-13A EMEDNY SWIPE CARD OR PRESS F4 TO BEGIN Vxxxx The “xxxx” in “Vxxxx” on the bottom line is the software version the terminal is using. This number may be needed when calling provider services for assistance.
POS Start Guide DISPLAY ACTION The eMedNY Initial Screen is displayed. Press the F2 & F4 keys at the same time. SYSTEM MODE ENTRY PASSWORD DISPLAY Enter “Z66831” (1-alpha-alpha 66831) and press the GREEN ENTER key.
POS Start Guide DISPLAY ACTION SYS MODE MENU 2 MEMORY FUNCATIONS F2 TERMINAL INFO F3 CLOCK F4 Press the F4 key for CLOCK SYS MODE CLOCK INCREMENT HOUR EDIT TIME EDIT DATE DECREMENT HOUR F1 F2 Press the F3 key to edit Date F3 F4 SYS MODE DATE CURRENT DATE: MM/DD/YY NEW DATE: __/__/__ Enter Date as “MM/DD/YY” Press the GREEN ENTER key. SYS MODE CLOCK TIME AND DATE HH:MM:SS Press the GREEN ENTER key to Save MM/DD/YY SYS MODE MENU 2 Press the Red Cancel key.
POS Start Guide Instructions for Setup Menu (P1 Key) Access this menu by pressing the P1 key labeled as the Setup Menu. This menu allows the user to modify several variables that the device uses. To edit the Setup Menu follow the Display/Description/Action table. Press the RED CANCEL key to return to the initial screen. DISPLAY DESCRIPTION Press the P1 SETUP key to enter the Setup Menu. From the eMedNY Initial Screen Terminal Setup Enter ‘123456’ and press the GREEN ENTER key.
POS Start Guide DISPLAY DESCRIPTION DIAL TYPE TONE TONE The type of phone system used. Tone should be selected. PULSE PRINT ALL YES This designates whether the device will automatically print YES responses. Default is NO ‘YES’. ACTION The current setting is the word under “DIAL TYPE”. If you need to change the setting, press the F1 key for Tone, otherwise, press the GREEN ENTER key to continue. The current setting is the word under “PRINT ALL”.
POS Start Guide Instructions for Provider Menu (P2 key) The VeriFone Vx610 terminal can store up to 20 NPI/MMIS Provider ID numbers Each Provider number can be used by entering the two-digit shortcut code that corresponds to the Provider/Individual submitting the transaction. To store additional Provider numbers in the terminal follow the Step/Action/Display table. From within the eMedNY application press the RED CANCEL key to return to the initial screen.
POS Start Guide DISPLAY PROVIDER NUMBER nn ########## ACTION Enter the ten-digit National Provider Identifier (NPI) that you are assigning to that shortcut and press the GREEN ENTER key. For all atypical providers, enter the The ‘nn’ on the first line is the two-digit eight-digit MMIS Provider ID that you shortcut number corresponding to the are assigning to that shortcut and press Provider. the GREEN ENTER key.
POS Start Guide COMMON FUNCTIONS FOR ALL TERMINAL TYPES Review Function The Review function allows you to review the last response received, edit the transaction data and resubmit the transaction. To begin follow the Action/Display table. DISPLAY ACTION Press the (P4) SCROLL FORWARD/ REVIEW key. Initial Screen The response from the last transaction Press the GREEN ENTER key to is displayed edit the data.
POS Start Guide Ordering Thermal Paper for the Internal Thermal Printer To order additional thermal paper (2.25 Inches by 85 Feet thermal paper), contact TASQ Technology at 1-800-420-3197 or your nearest office supply store. Card Swipe New York State Medicaid Members will present a Medicaid ID card at the time of service. The magnetic stripe on the card must slide through the terminal with the stripe down facing the screen as shown in the illustration below.
POS Start Guide Common MEVS Terminal Messages Important Note: Digital Telephone lines are not compatible with any Medicaid POS terminals. Please consult with your Telecommunications Department, Office Manager or Telephone Company if you have any questions regarding your telephone service. CHECK LINE CONNECT XXXX DOWNLOAD DONE The telephone wire is not plugged into the VeriFone terminal or the terminal is using the same line as another telephone or device, which is in use.
