VX 600 for the iPhone 3G/3Gs Installation Guide C E L N A I O T F N I E R D E I V NF O R I V E S N O I 5 . A VeriFone Part Number DOC087-013-EN-A, Revision A.
VX 600 for the iPhone 3G/3Gs Installation Guide © 2010 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 CHAPTER 5 VeriFone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Documentation . . .
PREFACE This guide is your primary source of information for setting up the VX 600. Audience Organization This guide is useful for anyone installing a VX 600 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the VX 600. E L N A I O T F N I E R D E I V NF O Chapter 2, Device Setup. Explains how to set up and install an iPhoneinto the VX 600.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the VX 600, the smallest micro-merchant and convenience retailing mobile payment solution in the industry. This payment solution seamlessly blends the industry standard, secure Vx operating system and Trident hardware architecture with the Apple OS allowing for an endless variety of vertical applications and secure payment combinations to suit today’s dynamic and innovative retailing needs.
D EVICE O VERVIEW Features and Benefits Features at a glance • 400 mHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design • Multi-application operating environment • Offers unsurpassed performance on EMV smart card transactions • Backward compatibility with VeriFone meet tomorrow’s needs with support for 160 MB standard VX solutions and the flexible Apple OS helps reduce development cost and time to market smallest purpose-built wireless payment device • Multiple c
D EVICE O VERVIEW Features and Benefits Performance and • Durability • High-capacity lithium-ion polymer battery can rapidly charge and offer 10+ hours of PIN pad and host device power. • Standard Micro-USB port allows for convenient product charging, or optional full-featured Gang Charging base allows for multiple units to charge at once. • Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage • 160 MB of memory standard Security • PCI PED 2.
D EVICE O VERVIEW Features and Benefits C E L N A I O T F N I E R D E I V NF O R 10 I V E VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE S N O I 5 .
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Selecting a Location Selecting a Location Use the following guidelines when selecting a location for your VX 600. To select a location • Select a location convenient for both merchant and cardholder. • Select a location that is far from heavy metal objects. • Select a location near a power outlet. WARNING For safety, do not string cables or cords across a walkway.
D EVICE S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 600 is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 Shipping Carton Remove and inspect the following items: • VX 600 unit • USB to Micro-USB cord 2 Remove all plastic wrapping from the unit and other components.
D EVICE S ETUP Examining Device Features Front View • The front panel includes the following features: *OPTIONAL *ACTION BUTTONS *ACTION BUTTONS *MSAM SLOT POWER BUTTON MAGNETIC STRIPE READER E L N A I O T F N I E R D E I V NF O MICRO-USB PORT Figure 2 • C NOTE 14 VX 600 Device Features An MSAM (Micromodule-Size Security Access Module) compartment, is located on the left side of the device.
D EVICE S ETUP Examining Device Features Back View The back panel includes the following features: *OPTIONAL *ACTION BUTTONS *2D IMAGER (BARCODE SCANNER) *SMART CARD READER CTLS LED LCD DISPLAY *CTLS/NFC ANTENNA E L N A I O T F N I E R D E I V NF O ; Figure 3 C , 2 CAPACITIVE TOUCH KEYPAD VX 600 Device Features (Back View) • A 128 x 32 pixel LCD display • Two types of keys on the capacitive touch keypad: 5 .
D EVICE S ETUP Installing/Removing an iPhone into the VX 600 Installing/ Removing an iPhone into the VX 600 You need to install an iPhone into the VX 600 to perform any transaction. You can also install an iPhone into the VX 600 to synchronize data and download applications. To install an iPhone 1 into the VX 600 Hold and secure the VX 600 with the PIN pad facing down. 2 Expand the lower portion of the device. 3 Firmly grasp the iPhone and position it on top of the VX 600.
D EVICE S ETUP Installing/Replacing MSAM Cards Installing/ Replacing MSAM Cards When you first receive your VX 600, you may need to install an MSAM card or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. NOTE Not all applications require the use of an MSAM card.
D EVICE S ETUP Connecting the iPhone to a Host Computer via Micro-USB The VX 600 has three power states. The device operates in Run Mode during startup or when in use. The device enters Hibernation Mode when it has been idle for more than 60 seconds. After more than 30 seconds in Hibernation Mode, the device then enters Sleep Mode. CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified.
D EVICE S ETUP Battery Behavior (No Power Cable) Battery Behavior (No Power Cable) When provided with external power, the VX 600 device charges its internal battery to 90%. No transactions are allowed while the VX 600 charges its battery, but the iPhone can be operated on its own battery power. When the VX 600 battery reaches 90% charge, the VX 600 provides pass-through power to the installed iPhone, and transactions can be executed using the iPhone and VX 600.
D EVICE S ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the device is in an optimal position for transmitting. Transactions • NOTE Using a Smart Card to Conduct Transactions (Optional) C Follow the on-screen instructions provided with your application. When using an iPhone, a valid SIM card is needed to conduct transactions.
D EVICE S ETUP Using the CTLS Reader (Optional) Figure 9 Using Magnetic Stripe Card E L N A I O T F N I E R D E I V NF O To Conduct a Credit/ 1 Debit Card Transaction Position the magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 9. 3 Swipe the card through the magnetic card reader.
D EVICE S ETUP Using the Barcode Reader Using the Barcode Reader To use the barcode reader, press the Action buttons (see Figure 2 and Figure 3). $ % Figure 11 C Using the Barcode Reader E L N A I O T F N I E R D E I V NF O R 22 I V E VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE S N O I 5 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 600 device. Power Charging via USB to computer system or power adapter: 5V DC 0.5 A or 5V DC 1.0 A E L N A I O T F N I E R D E I V NF O Temperature • • External • Dimensions • • C Operating temperature: 0° to 40°C (32° to 104°F) Relative humidity: 5% to 90%; non-condensing Length: 139.2 mm (5.5 in) Width: 74.9 mm (2.9 in) Depth: 31.0 mm (1.2 in) R I V E S N O I 5 .
S PECIFICATIONS External Dimensions C E L N A I O T F N I E R D E I V NF O R 24 I V E VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE S N O I 5 .
CHAPTER 4 Maintenance The VX 600 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE Smart Card Reader C E L N A I O T F N I E R D E I V NF O R 26 I V E VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE S N O I 5 .
CHAPTER 5 VeriFone Service and Support For VX 600 problems, contact your local VeriFone representative or service provider. For VX 600 product service and repair information: USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative E L N A I O T F N I E R D E I V NF O Returning a Device for Service NOTE C • Before returning a VX 600, you must obtain an MRA number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/ aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 600 you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your VX 600 successfully. Typical examples of malfunction you may encounter while operating your VX 600 and steps you can take to resolve them are listed in this chapter.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the VX 600 display screen does not show correct or clearly readable information: • Check device power connection. • Remove and reapply power to the device. • Check if the iPhone is properly installed. • If the problem persists, contact your local VeriFone service provider. Keypad Does If the keypad does not respond properly: Not Respond • Check the device display.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process C E L N A I O T F N I E R D E I V NF O R I V E S N O I 5 .
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com C E L N A I O T F N I E R D E I V NF O R I V E S N O I 5 . A VX 600 for the iPhone 3G/3Gs Installation Guide VeriFone Part Number DOC087-013-EN-A, Revision A.
