User's Manual

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VX 600 BLUETOOTH PRINTER INSTALLATION GUIDE 23
CHAPTER 6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 600 Bluetooth Printer successfully. Typical
examples of malfunction you may encounter while operating your VX 600
Bluetooth Printer and steps you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
pr
oblem is not described below, contact your local VeriFone representative for
assistance.
Device Does Not
Start
• Ensure that the battery charge state is not below the critically low level.
• Recharge the battery.
Device Does Not
Print Correct/
Readable Info
• Recharge the battery.
• Connect the VX 600 Bluetooth Printer into a known-good power source (if
available) to see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The VX 600 Bluetooth Printer comes equipped with tamper-evident labels. The VX
600 Bluetooth Printer unit contains no user serviceable parts. Do not, under any
circumstance, attempt to disassemble the device. Perform only those adjustments
or repairs specified in this guide. For all other services, contact your local VeriFone
service provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Use only a VeriFone-supplied battery pack. Using an incorrectly rated battery
pack may damage the device or cause it not to work as specified.