User's Manual

VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE 25
CHAPTER 5
VeriFone Service and Support
For VX 600 Bluetooth Agnostic problems, contact your local VeriFone
representative or service provider.
For VX 600 Bluetooth Agnostic product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your VeriFone representative
Returning a
Device for
Service
Before returning a VX 600 Bluetooth Agnostic, you must obtain an MRA number.
The following procedure describes how to return one or more devices for repair or
replacement (U.S. customers only).
To return a device for
service
1 Get the following information from the printed labels on the bottom of each
VX 600 Bluetooth Agnostic to be returned:
• Product ID, including the model and part number. For example, “VX 600
Bluetooth Agnostic” and “M087-XXX-XXX-xxx.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
a Call VeriFone toll-free within the United States at 1-800-VeriFone and
follow the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
b Address a fax to “VeriFone MRA Dept.” with the model and part number(s)
• Include a telephone number where you can be reached and your fax
number.
NOTE
Customers outside the United States are advised to contact their local VeriFone
representative for assistance regarding service, return, or replacement of devices
and accessories.