User's Manual

TROUBLESHOOTING GUIDELINES
Blank Display
28 VX 600 BLUETOOTH AGNOSTIC INSTALLATION GUIDE
Blank Display
When the VX 600 Bluetooth Agnostic display screen does not show correct or
clearly readable information:
• Check device power connection.
• Remove and reapply power to the device. To do this, press and hold the
power/reset button.
• If the problem persists, contact your local VeriFone service provider.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Transactions Fail To
Process.
• If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Stripe Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the VX 600 Bluetooth
Agnostic card reader, the black magnetic stripe on the card should face down
and inward, toward the VX 600 Bluetooth Agnostic and must be inserted from
the top of the device (see
Figure 12).
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted (see Installing or Replacing
MSAM Cards).
• Contact your VeriFone distributor or service provider.