Omni 5xxx and Vx5xx/Vx610 Installation Guide VeriFone Part Number 23216, Revision C
Omni 5xxx and Vx5xx/Vx610 Installation Guide © 2006 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Install/Replace SIM Card (GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Vx610 External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Antenna . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the Vx5xx/Vx610 terminal. NOTE Audience Organization In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals, including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610 (Omni 5600). This guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview.
P REFACE Related Documentation Related Documentation To learn more about the Vx5xx/Vx610 series of terminals, refer to the following set of documents: For Vx510: Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations VPN 23218 Omni 5100/5150 and Vx510 Quick Installation Guide VPN 23219 Omni 5100/5150 and Vx510 with Ethernet Quick Installation Guide VPN 23268 Omni 37xx/5xxx and Vx5xx Stacker Quick Installation Guide VPN 23784 Omni 51xx and Vx5xx Swivel Stand Quick Installation Guide VP
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Table 2 8 Acronym Definitions (continued) Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module VPN VeriFone Part Number Wi-Fi Wireless Fidelity OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx5xx/Vx610 series of terminals. The Vx5xx/Vx610 terminal series represents the shape of things to come in epayment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals. • The Vx510 is a high performance countertop terminal with fixed enhanced communication options.
TERMINAL O VERVIEW Features and Benefits NOTE VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. Features at a Glance • Delivers power and usability in a convenient “hand-over” design. • Multi-application operating environment. • 32-bit processing and multi-tasking capabilities.
TERMINAL O VERVIEW Features and Benefits Countertop • Performance in a “Hand-Over” Design • The 32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications. The Vx5xx/Vx610 series of terminals has exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.
TERMINAL O VERVIEW Features and Benefits 12 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: Selecting Terminal Location • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Establishing Telephone Line Connections. • Installing the Paper Roll in the Printer. • Installing/Replacing MSAM Cards. • Connecting Optional Device(s). • Connecting the Terminal Power Pack. • Installing the Privacy Shield. • Installing the Vx610 Smart Battery.
TERMINAL S ETUP Unpacking the Shipping Carton CAUTION • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • • Unpacking the Shipping Carton Avoid using this product during electrical storms.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the Vx5xx/Vx610 terminal (see Figure 1).
TERMINAL S ETUP Examining Terminal Features • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • A SAM (security access module) compartment, built into the bottom of the terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. NOTE VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets.
TERMINAL S ETUP Examining Terminal Features Figure 3 shows the connection port for the Vx570 terminal. Figure 3 Vx570 Connection Ports (Back View) Figure 4 shows the connection ports for the Vx610 terminal. Figure 4 WARNING Vx610 Connection Ports (Bottom and Side Views) Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Connecting Optional Device(s).
TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections 18 Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5, Figure 6, and Figure 7). This is a direct connection and the line is dedicated to the terminal.
TERMINAL S ETUP Installing the Paper Roll in the Printer Figure 7 WARNING Installing the Paper Roll in the Printer Vx610 Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. A fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.
TERMINAL S ETUP Installing the Paper Roll in the Printer To Install a Paper Roll 1 Press down on the button located on the side of the terminal to unlatch the paper roll cover, then lift the cover up and back (see Figure 8). Figure 8 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting up (see Figure 9). 3 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue.
TERMINAL S ETUP Installing the Paper Roll in the Printer 5 Drop the paper roll into the printer tray. Figure 10 Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 11). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.
TERMINAL S ETUP Installing/Replacing MSAM Cards Installing/ Replacing MSAM Cards When you first receive your Vx5xx/Vx610 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
TERMINAL S ETUP Installing/Replacing MSAM Cards Figure 14 Opening Vx610 MSAM Compartment Door 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 15).
TERMINAL S ETUP Connecting Optional Device(s) Connecting Optional Device(s) The Vx5xx/Vx610 series of terminals supports some peripheral devices designed for use with electronic point-of-sale terminals. CAUTION Before connecting any peripheral device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord and/or battery only after you are finished connecting the peripheral device(s).
TERMINAL S ETUP Connecting Optional Device(s) 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the bottom of the terminal. Figure 16 Vx510 Example PINpad Serial Port Connections Connecting the Check Reader to the Vx510 or Vx570 The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store a www.store.verifone.com for information on these devices.
TERMINAL S ETUP Connecting Optional Device(s) Vx610 Optional The side port of the Vx610 terminal can operate either as a PINpad port or an RSDevice Connections 232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the Vx610 Use the following procedure to connect a PINpad or smart card reader. NOTE When the Vx610 terminal is powered via the corded power supply, the terminal provides 400 mA at 9V DC to the side port. This power will drive most VeriFone accessories.
TERMINAL S ETUP Connecting Optional Device(s) Connecting the Check Reader to the Vx610 The Vx610 terminal also supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 19 provides an example of a peripheral connection to the RS-232 port. CAUTION Check readers require a separate power source.
TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack CAUTION When you have finished connecting optional peripheral(s), you are ready to connect the Vx5xx/Vx610 terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
TERMINAL S ETUP Connecting the Terminal Power Pack Figure 22 Vx610 Power Pack Connection 1 Route the cable through cable retainer where provided to secure the power cord. NOTE The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining feature to secure the power cord to the terminal. The battery-based Vx610 does not need this feature. 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector.
TERMINAL S ETUP V x 610 Battery Behavior (No Power Cord) Vx610 Battery Behavior (No Power Cord) NOTE When you have finished connecting optional peripheral(s), you are ready to power the Vx610 terminal from the attached battery. If you connect the Vx610 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state.
TERMINAL S ETUP Installing the Privacy Shield Installing the Privacy Shield The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. Vx510/Vx610 Privacy To install the Vx510/Vx610 privacy shield: Shield 1 Align the privacy shield with the Vx510/Vx610 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys.
TERMINAL S ETUP Installing the Privacy Shield Vx570 Privacy To install the Vx570 privacy shield: Shield 1 Remove the sticker (identified by the magnetic card reader icon) located on the right hand side of the telephone-style keypad. Figure 26 Remove the sticker 2 Align the privacy shield with the Vx570 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys.
TERMINAL S ETUP Installing the V x 610 Smart Battery Installing the Vx610 Smart Battery NOTE Vx610 wireless terminals use Li-ion smart batteries (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx610 terminal will operate on battery power or on power pack power.
TERMINAL S ETUP Installing the V x 610 Smart Battery Removal To remove the Vx610 smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot. Figure 30 Detaching the Smart Battery from the Vx610 Terminal Charging After unpacking your Vx610 terminal, install the battery and connect the power pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status messaging.
TERMINAL S ETUP Using the V x 610 Spare Battery Charger Using the Vx610 Spare Battery Charger The Vx610 spare battery charger can charge two batteries at a time. The LED indicator allows you to see the initial battery condition as well as the charging condition. To charge a battery 1 Insert the battery by sliding it into place. Figure 31 Charging a single battery 2 Notice the LED indicator located on each side of the battery charger.
TERMINAL S ETUP Using the V x 610 Power Cradle Using the Vx610 Power Cradle The power cradle serves both as a docking station and a battery charger for the Vx610 terminal. To Connect the Power 1 Cradle Turn the cradle upside down and then insert round barrel connector into the power port. Route the cable through the cable retainer where provided to secure the power cord.
TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Place the terminal onto power cradle. Figure 36 Placing the Vx610 Terminal Onto the Power Cradle Installing/ The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610 Replacing the GSM/GPRS terminal that contains your GSM/GPRS radio account information. SIM Card Use the following procedure to replace or install a SIM card.
TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 2 Detach the GSM/GPRS sled module from the terminal. Figure 38 Remove GSM/GPRS Sled Module 3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module. Figure 39 NOTE 38 Insert SIM Card Into GSM/GPRS Sled Module The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder.
TERMINAL S ETUP Installing/Replacing the SIM Card (GSM/GPRS Models) 4 Replace the GSM/GPRS sled module in the terminal. Figure 40 Replace GSM/GPRS Module 5 Tighten the retaining screw.
TERMINAL S ETUP Connecting the V x 610 External Antenna Connecting the Vx610 External Antenna NOTE VeriFone provides an external wireless antenna for some Vx610 terminals. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. Some Vx610 terminals have an internal antenna and this section can be ignored. Use only the antenna designed for your unit.
TERMINAL S ETUP Connecting the V x 610 External Antenna 4 Screw the barrel nut finger tight to retain the antenna. Figure 43 Tighten Antenna Barrel Nut Orientation To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky.
TERMINAL S ETUP Conducting Wireless Transactions Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Using the Smart Card Reader Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader.
TERMINAL S ETUP Using the Magnetic Card Reader 44 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx5xx/Vx610 series of terminal. Power Vx5xx/Vx610 terminal: 9 V DC; 4.0 A DC Power Pack UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.
S PECIFICATIONS SAR Compliance For Vx610 Terminals with External Antenna: 46 • Length: 214.2 mm (8.4 in) • Width: 102 mm (4.0 in) • Depth: 72 mm (2.
CHAPTER 4 Maintenance The Vx5xx/Vx610 terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.
M AINTENANCE Smart Card Reader 48 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: Return a Terminal or Smart Battery for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx5xx/Vx610 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation VeriFone Cleaning Kit 02746-01 Cleaning Kit Telephone Line Cord 00124-17 2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 52 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx5xx/Vx610 terminal. If you have problems operating your Vx5xx/Vx610 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Printer Paper Jam • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Paper If paper jams inside the printer: Jam • Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism.
TROUBLESHOOTING G UIDELINES Printer Does Not Print • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 45). • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your VeriFone distributor or service provider.
TROUBLESHOOTING G UIDELINES Terminal Display Does not Show Correct/Readable Information Terminal Display • Does not Show Correct/ • Readable Information • Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. Recharge or replace the battery. (For Vx610 terminals only.) If the problem persists, contact your local VeriFone representative for assistance.
INDEX A accessories 50 documentation 51 ordering 51 power packs 50 swivel stand 51 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 51 antennas installation 40 orientation 41 replacing 41 environmental factors 13 external printers RS-232 port connection 27 external printers supported VeriFone external printers 27 I installation 9 connecting a check reader to Vx510 or Vx570 25 connecting a check reader to Vx610 27 connecting a PINpad to Vx510 or Vx570 24 connecting a PINpad to Vx610
I NDEX P connecting 24 P paper jams troubleshooting 54 paper rolls for thermal printers 19, 54 installation 19 peripheral devices troubleshooting 54 peripherals check readers 27 installation 27 printers 27 troubleshooting 54 power packs AC version 50 connecting 28 DC version 50 ordering 50 printer paper ordering 50 printers troubleshooting 55, 56 privacy shields 31 Vx510 31 Vx570 32 Vx610 31 S service returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 SIM c
I NDEX V terminals 53, 56 V VeriCentre Appliance Management Suite simultaneous downloads 11 x V 5xx/Vx610 multi-application capability 11 Vx610 starting on battery power 30 troubleshooting 56 x V 610 startup battery mode 30 W wireless connection CDMA 11 GSM/GPRS 11 Wi-Fi 11 wireless transactions 42 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 59
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