Vx670 Installation Guide VeriFone Part Number 24003, Revision B
Vx670 Installation Guide © 2007 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
C ONTENTS Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 I N D E X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS 6 VX670 INSTALLATION GUIDE
P REFACE Conventions and Acronyms 10 VX670 INSTALLATION GUIDE
TERMINAL O VERVIEW Features and Benefits 14 VX670 INSTALLATION GUIDE
TERMINAL S ETUP Examining Terminal Features 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx670 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal.
TERMINAL S ETUP Examining Connection Ports a A 12-key, telephone-style keypad (keypads may vary in style). b Six ATM-style function keys, labeled F0 to F5, to the right of the LCD screen. c Four programmable function keys above the keypad. d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. • A magnetic card reader, built into the right side.
TERMINAL S ETUP Examining Connection Ports Power Adapter Each Vx670 terminal comes with a power adapter cord (VPN 24224-01-R) that Cable completes the connection between the power pack and the terminal. Figure 4 Power Adapter Cable Connection to a Vx670 Terminal USB Host Cable A 2-Wire USB Host port (VPN 24223-01-R) for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle.
TERMINAL S ETUP Examining Connection Ports Multiport Adapter A multiport adapter (VPN 24799-01-R) that provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes. Figure 6 NOTE Multiport Adapter Connection to a Vx670 Terminal Other cables are available for development purposes. Check with your local VeriFone representative for further information.
TERMINAL S ETUP Establishing Telephone Line Connections Establishing To connect a telephone line: Telephone Line 1 Connect one end of the telephone cord to the USB Modem Dongle. Connections 2 Connect the USB Modem Dongle to the terminal using the AVX Connector (VPN 24223-01-R). 3 Route the other end of the telephone cord directly to a telephone wall jack. WARNING To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.
TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the Vx670 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter.
TERMINAL S ETUP Installing the Paper Roll 2 Lift the printer cover up and back. Figure 14 Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up (see Figure 15). 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 15 Removing Partial Paper Roll 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 16).
TERMINAL S ETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray. Figure 16 Loading Paper Roll 7 Pull paper up past the glue residue on the paper roll. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it.
TERMINAL S ETUP Installing/Replacing MSAM Cards Figure 17 Closing Paper Roll Cover 9 Tear the paper off against the serrated plastic strip in the printer. Installing/ Replacing MSAM Cards When you first receive your Vx670 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment.
TERMINAL S ETUP Installing/Replacing MSAM Cards 3 Remove the battery. Figure 18 Removing the Smart Battery 4 After removing the battery, the MSAM compartments are exposed. 5 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 6 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 19). The MSAM card holders are labeled MSAM1, MSAM2, and MSAM3.
TERMINAL S ETUP Installing/Replacing SIM Card (GSM/GPRS Models Only) Installing/ The Vx670 terminal supports the installation of a SIM (Subscriber Identity Module) Replacing SIM card. Use the following procedure to replace or install a SIM card. Card 1 Place the terminal upside down on a soft, clean surface to protect the lens (GSM/GPRS from scratches. Models Only) 2 Remove the battery. Figure 20 Removing the Smart Battery 3 After removing the battery, the SIM compartment is exposed.
TERMINAL S ETUP Using the Smart Battery Using the Smart Battery NOTE The Vx670 terminal uses an Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx670 terminal will operate on battery power or on power pack power.
TERMINAL S ETUP Battery Behavior (No Power Cord) Battery Behavior (No Power Cord) If you connect the Vx670 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. NOTE The 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down.
TERMINAL S ETUP Installing the Smart Battery Installing the Smart Battery The Vx670 smart battery fits in a slot on the back of the Vx670 terminal, as shown in Figure 22. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. Figure 22 Installing the Smart Battery Removal To remove the Vx670 smart battery, press the locking tab and pull the smart battery from its slot.
TERMINAL S ETUP Charging the Smart Battery The Vx670 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. To Connect the 1 Terminal Power Pack Insert the round barrel connector into the power port in the connector, as shown in Figure 24. Figure 24 Vx670 Power Pack Connection 2 Insert the AC power cord into the power pack. 3 Plug the AC power cord into a wall outlet or powered surge protector.
TERMINAL S ETUP Charging the Smart Battery The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The Vx670 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal.
TERMINAL S ETUP Using the Base Station Using the Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are two types of Base Stations, the standard model and the full-feature model. Standard Base The standard Base Station can charge the Vx670 terminal.
TERMINAL S ETUP Using the Base Station For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up the Use the procedure in this section to connect the Vx670 Base Station to a power Base Station source. 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station.
TERMINAL S ETUP Placing the Terminal Onto the Base Station Placing the Terminal Onto the Base Station The Vx670 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).
TERMINAL S ETUP Charging the Spare Battery on the Base Station 1 Insert the USB dongle into the USB port located at the back of the Base Station. Figure 29 Inserting External Dongle Into USB Port 2 After inserting the external dongle into the USB port, place the Vx670 terminal onto the Base Station (see Powering Up the Base Station). 3 Connect the peripheral to the external dongle.
TERMINAL S ETUP Conducting Wireless Transactions 3 Place the Vx670 terminal onto the Base Station to charge both the spare and installed battery packs at the same time. Figure 31 Charging the Spare and Installed Battery Simultaneously Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Conducting Smart Card Transactions Follow the on-screen instructions provided with your application.
TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx670 terminal. Power DC Power Pack Vx670 terminal: 12V DC 2.0 A UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.
S PECIFICATIONS External Dimensions 46 VX670 INSTALLATION GUIDE
CHAPTER 4 Maintenance The Vx670 terminal and base stations have no user-maintainable parts. Cleaning the Terminal To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader 48 VX670 INSTALLATION GUIDE
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx670 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation AVX Host Cable 24223-01-R Vx670 AVX Host Cable Modem Dongle 24123-01-R Vx670 Modem Dongle Serial Dongle 24122-01-R Vx670 Serial Dongle 00124-17 2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 52 VX670 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Vx670 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx670 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the Vx670 terminal display screen does not show correct or clearly readable information: • The battery pack may not be connected properly. Remove and reinstall the battery pack. • Check terminal power connection. • Remove and reapply power to the terminal. • If the problem persists, contact your local VeriFone service provider. Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections.
TROUBLESHOOTING G UIDELINES Keypad Does Not Respond • WARNING If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
