User's Manual
Table Of Contents
- Vx670
- Contents
- Preface
- Terminal Overview
- Terminal Setup
- Selecting Terminal Location
- Unpacking the Shipping Carton
- Examining Terminal Features
- Examining Connection Ports
- Establishing Telephone Line Connections
- Vx670 Bluetooth® Support
- Installing the Paper Roll
- Installing/ Replacing MSAM Cards
- Installing/ Replacing SIM Card (GSM/GPRS Models Only)
- Using the Smart Battery
- Battery Behavior (No Power Cord)
- Installing the Smart Battery
- Connecting the Terminal Power Pack
- Charging the Smart Battery
- Using the Base Station
- Placing the Terminal Onto the Base Station
- Attaching the USB Dongles to the Base Station
- Charging the Spare Battery on the Base Station
- Conducting Wireless Transactions
- Conducting Smart Card Transactions
- Conducting Bluetooth® Transactions
- Using the Magnetic Card Reader
- Specifications
- Maintenance
- VeriFone Service and Support
- Troubleshooting Guidelines
- Terminal Does Not Start
- Terminal Display Does not Show Correct/ Readable Info
- Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant)
- Smart Battery Will Not Charge
- Spare Battery in Base Station Will Not Charge
- Blank Display
- Terminal Does Not Dial Out
- Printer Does Not Print
- Printer Paper Jam
- Keypad Does Not Respond
- Transactions Fail To Process
- Index
- Contact VeriFone
TROUBLESHOOTING GUIDELINES
Blank Display
V
X
670 INSTALLATION GUIDE 55
Blank Display
When the V
x
670 terminal display screen does not show correct or clearly readable
information:
• The battery pack may not be connected properly. Remove and reinstall the
battery pack.
• Check terminal power connection.
• Remove and reapply power to the terminal.
• If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
• Check the telephone line connections.
• Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
• Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
• If the problem persists, contact your local VeriFone service provider.
Printer Does Not
Print
If the printer does not work properly:
• Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
• Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
• Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
• Verify that the printer door is properly latched.
• If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper
Jam
If paper jams inside the printer:
• Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install a roll of printer paper, as described in Installing the Paper Roll.