Installation Guide

TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
48 V
X
670 INSTALLATION GUIDE
• Ensure that you are swiping cards properly. With the V
x
670 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 23).
• Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Telephone
Line.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing/Replacing MSAM Cards).
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not process, proceed to Check the Telephone
Line.
Check the Telephone Line
• Disconnect the telephone line from the V
x
670 terminal and connect it to a
working telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.
• If the problem appears to be with the telephone line, check with the party you
are trying to call to see if their system is operational. If they are not
experiencing difficulties with their line, contact the telephone company and
have your line checked.
• If the telephone line works, contact your local VeriFone representative for
assistance.