VX 675 Installation Guide * 7 ’ 4 PR S ’” X 0 1 QZ.
VX 675 Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Connecting to USB Host. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting a Bluetooth Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the VX 675 terminal. Audience Organization This guide is useful for anyone installing and configuring a VX 675 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the VX 675 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX 675 terminal.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Conventions and Acronyms 8 VX 675 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 675 terminal. This terminal features a color screen display, fast processor, abundant memory, and PCI 3.0 security. The VX 675 terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a 2.8” TFT LCD display and a backlit spill-resistant keypad. It supports GPRS, 3G, Bluetooth, and WiFi communications technology.
TERMINAL O VERVIEW Features at a Glance Features at a Glance The following are the features of VX 675: • 400 MHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design. • Multi-application operating environment. • Advanced memory architecture to meet tomorrow’s needs with support for 192 MB. • Backward compatibility with VeriFone solutions help reduces development costs.
TERMINAL O VERVIEW Features and Benefits • Security • 192 MB of memory with optional removable flash memory. PCI PED 3.0 approved for debit and other PIN-based transactions. • EMV Level 1 and 2 Type Approval. • Tamper-resistant construction, SSL protocols, and VeriShield file authentication. Communication • Technology VX 675 GPRS and 3G: Long-range wireless payment for retailers that have no physical location limitations.
TERMINAL O VERVIEW Features and Benefits 12 VX 675 INSTALLATION GUIDE
CHAPTER 2 Terminal Setup This chapter describes terminal setup procedures.
TERMINAL S ETUP Selecting Terminal Location Selecting Terminal Location Use the following guidelines when selecting a location for your VX 675 terminal. Environmental • Factors The VX 675 unit is a portable terminal. Select a flat support surface, such as a countertop or table, to keep the terminal safe in between uses. • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
TERMINAL S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The device is a secure product and any tampering may cause it to cease functioning properly. Figure 2 To unpack the 1 Shipping Carton VX 675 Shipping Carton Contents Remove and inspect the following items: • Terminal • Power pack • Paper roll 2 Remove all plastic wrapping from the terminal and other components.
TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, see the terminal features illustrated below. Figure 3 VX 675 Terminal Features (Front Panel) Front Panel The front panel includes the following features: • A 2.8” TFT LCD display. • The keypad consists of: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded keys below the keypad (from left to right: CANCEL, CLEAR, ENTER).
TERMINAL S ETUP Examining Connection Port NOTE Examining Connection Port • A smart card reader, built into the bottom of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions. • A SAM (security access module) compartment, built into the bottom of the terminal inside the back compartment. The VX 675 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements.
TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the VX 675 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper—25 mm (for GPRS model only) and 40 mm. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll.
TERMINAL S ETUP Installing the Paper Roll 6 Drop the paper roll into the printer tray. Figure 6 Loading a 25mm Paper Roll 7 Pull paper up past the glue residue on the paper roll. 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it.
TERMINAL S ETUP Installing the SIM Card Installing the SIM Card VX 675 supports GSM SIM (Subscriber Identity Module). To install or replace 1 the card Turn off the terminal. 2 Place the terminal upside down on a soft, clean surface to protect the lens from scratches. 3 Unscrew and remove the back compartment cover. 4 Lift the battery pack. A Figure 8 B Removing the Back Compartment Cover 5 Insert the SIM card into the cardholder as shown below.
TERMINAL S ETUP Installing and Replacing SD Card Dual SIM VX 675 3G supports dual SIM and SIM detect behavior for SIM 2. SIM 1 is the primary default SIM and SIM 2 acts as backup SIM. SAM1 - LOWER SIM 1 SAM1 - LOWER SIM 2 SIM 1 SIM 2 SAM2 - UPPER SAM2 - UPPER C A Figure 10 Installing and Replacing SD Card D B VX 675 3G SIM Installation Vx675 3G and WiFi-BT support an optional SD flash memory.
TERMINAL S ETUP Battery Behavior (No Power Pack) Battery Features The following are features of the battery: • Single Li-ion cell. • A safety circuit that: • Prevents cell damage from overcharge, over-discharge, or overheating. • Activates when the battery is left in an unused terminal for extended periods. VX 675 battery pack is not customer changeable and therefore should not be disconnected and removed. NOTE Li-ion batteries are not affected by shallow charging.
TERMINAL S ETUP Connecting the Terminal Power Pack Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the VX 675 terminal shuts down. NOTE Connecting the Terminal Power Pack • The 4-second shutdown delay that prevents terminal shutdown if the red key is accidentally held down.
TERMINAL S ETUP Charging the Battery To Connect the 1 Terminal Power Supply Insert the micro-USB plug into the micro-USB port of the VX 675, as shown in the figure below. Figure 12 VX 675 Power Supply Connection 2 Plug the AC power pack into a wall outlet or powered surge protector. NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
TERMINAL S ETUP VX 675 Base Stations Battery Life Charging and discharging the VX 675 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL S ETUP Powering Up the Base Bluetooth Base A base station that relays wireless data received from the terminal via modem and transmits back the response to the terminal. It also supports Dial and Ethernet connectivity options. ETH Figure 15 Powering Up the Base Bluetooth Base Use the procedure below to connect VX 675 Base to a power source. To power up the base 1 Insert the micro-USB plug into the micro-USB port of the base, as shown in the figure below.
TERMINAL S ETUP Docking the Terminal on the Base Docking the Terminal on the Base The VX 675 terminal can be placed on the base when not in use for continuous charging of its battery. A Figure 17 To place the terminal 1 on the base B Docking the VX 675 Terminal on the Base Place the top portion of the terminal on the base. Ensure that the recess on the bottom of the terminal sits on top of the pogo pins. 2 Push the terminal to dock.
TERMINAL S ETUP Connecting to USB Host Connecting to USB Host USB Host lets you download applications and secure keys via USB flash drive. To connect to the 1 USB Host Power up the base. Insert the micro-USB plug into the micro-USB port of the base and plug the AC power pack into a wall outlet or power surge protector. 2 Make sure that the terminal is docked on the base. 3 Insert the USB flash drive into the USB port on the left side of the base.
TERMINAL S ETUP Conducting Wireless Transactions To Conduct a • Bluetooth Transaction: • Ensure that the terminal is paired with the Bluetooth Base not more than 100 meters away. Follow the on-screen instructions provided with your application. Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions • Conducting Smart Card Transactions Follow the on-screen instructions provided with your application.
TERMINAL S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The VX 675 terminal supports credit/debit card transactions. To Conduct a Credit 1 or Debit Card Transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in the following illustration. 3 Swipe the card through the magnetic card reader.
TERMINAL S ETUP ECR (Fiscal Module) Support Customer Display There is a 42mm single-line, customer-facing display at the bottom of the paper roll cover. This displays up to eight characters including “,” or “.” between any character.
TERMINAL S ETUP ECR (Fiscal Module) Support 32 VX 675 INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 675 terminal. Power DC Power Pack 5V DC 1.0 A UL, ITE listed, LPS power supply: a Input rated: 100-240V AC, 50/60 Hz b Output rated: 5V DC 1.0 A Temperature • Operating temperature: 0C to 50C (32F to 122F) • Non-operating temperature: -30C to 60C (-22F to 140F) • Relative humidity: 5% to 90%; non-condensing External • Dimensions • • Length: 148 mm (5.
S PECIFICATIONS External Dimensions 34 VX 675 INSTALLATION GUIDE
CHAPTER 4 Maintenance The VX 675 terminal and base have no user-serviceable parts. Cleaning the Terminal To clean the terminal and base, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.
M AINTENANCE Smart Card Reader 36 VX 675 INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For VX 675 terminal problems, contact your local VeriFone representative or service provider. For VX 675 product service and repair information: Returning a Terminal for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Before returning a VX 675 terminal or base to VeriFone, you must obtain an MRA number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 675 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Micro-USB Cable VPN SUB265-001-01-A Micro-USB service dongle Documentation VX 675 Certifications and Regulations Sheet VPN DOC265-001-EN VX 675 Quick Installation Guide VPN DOC265-002-EN VX 675 Reference Guide VPN DOC265-004-EN Verix eVo Volume I: Operating System Programming Manual VPN DOC00301 Verix eVo Volume II: Operating System and Communications Programmers Manual VPN DOC00302 VX 675 USB Only Base Quick Installation Guide DOC
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 40 VX 675 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your VX 675 terminal successfully. Typical examples of malfunction you may encounter while operating your VX 675 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge The VX 675 battery must initially receive a full charge to ensure proper operation. NOTE Blank Display • Allow the VX 675 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Printer Paper Jam • Verify that the printer door is properly latched. • If the problem persists, contact your VeriFone distributor or service provider. Printer Paper If paper jams inside the printer: Jam • Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check the Signal Strength.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Industry Canada statement This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
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