User's Manual

VX 675 REFERENCE GUIDE 163
APPENDIX B
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your VX 675 terminal successfully. Typical
examples of malfunction you may encounter while operating your VX 675 terminal
and steps you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
• Ensure that the battery charge state is not below the critically low level.
• Recharge or replace the battery.
• Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
Terminal Display
Does Not Show
Correct/
Readable Info
• Recharge or replace the battery.
• Connect the VX 675 terminal into a known-good power supply (if you have
one) to see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The VX 675 terminal comes equipped with tamper-evident labels. The VX 675 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.