User's Manual
Table Of Contents
- VX 675
- Contents
- Preface
- Terminal Overview
- Terminal Setup
- Selecting Terminal Location
- Unpacking the Shipping Carton
- Examining Terminal Features
- Examining Connection Ports
- Installing the Paper Roll
- Installing the SIM Card
- Installing the SD Card
- Using the Battery
- Battery Behavior (No Power Pack)
- Connecting the Terminal Power Pack
- Charging the Battery
- Using the VX 675 Base Stations
- Powering Up the Base
- Docking the Terminal on the Base
- Undocking the Terminal from the Base
- Conducting Wireless Transactions
- Conducting Smart Card Transactions
- Using the Magnetic Card Reader
- Connecting to USB Host
- VX 675 ECR (Fiscal Module) Support
- VX 675 3G and GPS Support
- Using the Terminal Keys
- Verix Terminal Manager
- File Authentication
- Performing Downloads
- Downloads and Uploads
- Download Methods
- Download Tools
- Download Content
- Full and Partial Downloads
- Support for Multiple Applications
- Use of I: drive and F: drive
- File Authentication Requirements
- Required Certificates and Signature Files
- The File Authentication Process During an Application Download
- File Group Permissions
- Download an Operating System Update Provided by VeriFone
- File Authentication for Back-to-Back Application Downloads
- Timing Considerations Due to the Authentication Process
- Support for File Compression
- Effect of Downloads on Existing Files and Data
- Direct Operating System Downloads
- Back-to-Back Application Downloads
- Specifications
- Maintenance
- VeriFone Service and Support
- System Messages
- Troubleshooting Guidelines
- Port Pinouts
- ASCII Table
- VX 675 Battery Information
- Glossary
- Application ID
- Application program
- Application prompt
- ASCII
- Back-to-back application download
- Baud
- Bit
- Block
- Boot loader
- Buffer
- Byte
- Calendar/clock chip
- Card reader
- Carrier
- Certificate
- Character
- CONFIG.SYS file
- CPU
- Data
- Data entry
- Data packet
- Default
- Delete
- Diagnostics
- Direct download
- Display
- Download
- File authentication
- Firmware
- Fixed prompt
- Flash memory
- Host computer
- Input
- Interface
- Keyed file character set
- Keyed file editor
- Keyed file record
- Keypad
- Local functions
- Manual transaction
- Memory
- Messages
- Non-volatile memory
- Normal Mode
- Packet
- Packet-switched networks
- Parameter
- Password
- PC
- Peripheral terminal
- Port
- POS terminal
- Power pack
- Prompt
- Protocol
- PTID
- RAM
- Remote host computer
- Scroll
- Search key
- Serial port
- Signature file
- mDRAM
- Subroutine
- Swipe
- Verix Terminal Manager
- Verix Terminal Manager password
- Terminal
- Terminal ID
- Terminal-to-terminal application upload
- Track 1, 2, or 3 data
- Transaction
- Variable
- Volatile memory
- Index
- Contact VeriFone
TROUBLESHOOTING GUIDELINES
Printer Paper Jam
VX 675 R
EFERENCE GUIDE 165
• Verify that the printer door is properly latched.
• If the problem persists, contact your VeriFone distributor or service provider.
Printer Paper
Jam
If paper jams inside the printer:
• Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
• Remove the damaged paper from the paper roll and clear the feed
mechanism.
• Install a roll of printer paper, as described in Installing the Paper Roll.
• If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail to
Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
Transactions
Fail to Process
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the VX 675 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see Figure 18).
• Process a transaction manually, using the keypad instead of the card reader.
If the manual transaction works, the problem may be a defective card reader.
• Contact your VeriFone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
WARNING
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and Documentation.