Vx680 Installation Guide C E L N A I O T F N I E R D E I V NF O R I V E S N O I 3 . A VeriFone Part Number DOC268-003-EN-A, Revision A.
Vx680 Installation Guide © 2009 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 6 Troubleshooting Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 53 Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Smart Battery Will Not Charge . . . . . . . . . . . . .
C ONTENTS C E L N A I O T F N I E R D E I V NF O R 6 VX680 INSTALLATION GUIDE I V E S N O I 3 .
PREFACE This guide is your primary source of information for setting up and installing the Vx680 terminal. Audience Organization This guide is useful for anyone installing and configuring a Vx680 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: E L N A I O T F N I E R D E I V NF O Chapter 1, Terminal Overview. Provides an overview of the Vx680 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the Vx680 terminal.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Table 2 C Acronym Definitions Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter/Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi-Fi Wireless Fidel
P REFACE Conventions and Acronyms C E L N A I O T F N I E R D E I V NF O R 10 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx680 terminal, the smallest all-inone wireless handheld payment device. This terminal packs a wallop: large color/ touch display, blazing fast processor, abundant memory, the latest PCI 2.0 security, and integrated contactless; all in the same familiar small Vx670 form factor.
TERMINAL O VERVIEW Features and Benefits Features at a glance • 400 mHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design • Multi-application operating EMV smart card transactions • Advanced memory architecture to meet tomorrow’s needs with support for 192 MB • Backward compatibility with VeriFone solutions help reduces development costs • Drop resistant design minimizes • Max UI design provides large 3.
TERMINAL O VERVIEW Features and Benefits Performance and • Durability • High-capacity 7.
TERMINAL O VERVIEW Features and Benefits C E L N A I O T F N I E R D E I V NF O R 14 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: C • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining Connection Ports. • Establishing Telephone Line Connections. • Vx680 Bluetooth® Support. • Installing the Paper Roll. • Installing/Replacing MSAM Cards. • Installing/Replacing SIM Card (GSM/GPRS Models Only). • Using the Smart Battery. • Battery Behavior (No Power Cable).
TERMINAL S ETUP Unpacking the Shipping Carton CAUTION • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL S ETUP Examining Terminal Features 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal.
TERMINAL S ETUP Examining Connection Ports • Two types of keys: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). • A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON.
TERMINAL S ETUP Examining Connection Ports Power Adapter Each Vx680 terminal comes with a power adapter cable (VPN 08641-01-R) that Cable completes the connection between the power pack and the terminal. E L N A I O T F N I E R D E I V NF O Figure 4 Power Adapter Cable Connection to a Vx680 Terminal USB Host Cable The Vx680 terminal also provides a 2-Wire USB Host port (VPN 08640-01-R) to support for external peripherals.
TERMINAL S ETUP Examining Connection Ports Multiport Adapter An optional multiport adapter (VPN 08643-01-R) provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes. C E L N A I O T F N I E R D E I V NF O Figure 6 NOTE Multiport Adapter Connection to a Vx680 Terminal 3 . A Other cables are available for different purposes. Check with your local VeriFone representative for further information.
TERMINAL S ETUP Establishing Telephone Line Connections Establishing To connect a telephone line: Telephone Line 1 Connect one end of the telephone cable to the USB Modem Dongle. Connections 2 Connect the USB Modem Dongle to the terminal using the mini-HDMI Connector (VPN 08640-01-R). 3 Route the other end of the telephone cable directly to a telephone wall jack. WARNING C To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable.
TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the Vx680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter.
TERMINAL S ETUP Installing the Paper Roll 2 Lift the printer cover up and back. E L N A I O T F N I E R D E I V NF O Figure 14 Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up. 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 15).
TERMINAL S ETUP Installing/Replacing MSAM Cards 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. E L N A I O T F N I E R D E I V NF O Figure 16 Closing Paper Roll Cover 9 Tear the paper off against the serrated plastic strip in the printer.
TERMINAL S ETUP Installing/Replacing MSAM Cards 3 Remove the battery. E L N A I O T F N I E R D E I V NF O Figure 17 Removing the Smart Battery 4 After removing the battery, the MSAM compartment is exposed. 5 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 6 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 18).
TERMINAL S ETUP Installing/Replacing SIM Card (GSM/GPRS Models Only) Installing/ The Vx680 terminal supports the installation of a SIM (Subscriber Identity Module) Replacing SIM card. Use the following procedure to replace or install a SIM card. Card (GSM/ 1 Place the terminal upside down on a soft, clean surface to protect the lens GPRS Models from scratches. Only) 2 Remove the battery.
TERMINAL S ETUP Using the Smart Battery Using the Smart Battery NOTE The Vx680 terminal uses a Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx680 terminal will operate on battery power or on power pack power.
TERMINAL S ETUP Battery Behavior (No Power Cable) Battery Behavior (No Power Cable) If you connect the Vx680 to a non-battery power source, the terminal shifts to cabled power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. NOTE The 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down.
TERMINAL S ETUP Installing the Smart Battery Installing the Smart Battery The Vx680 smart battery fits in a slot on the back of the Vx680 terminal, as shown in Figure 21. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. E L N A I O T F N I E R D E I V NF O Figure 21 Installing the Smart Battery Removal To remove the Vx680 smart battery, press the locking tab and pull the smart battery from its slot.
TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack When you have finished installing the smart battery, you are ready to connect the Vx680 terminal to the provided power source for initial charging. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
TERMINAL S ETUP Charging the Smart Battery If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Charging the Smart Battery NOTE After unpacking your Vx680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged.
TERMINAL S ETUP Using the Base Station Using the Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are two types of Base Stations, the standard model and the full-feature model. Standard Base The standard Base Station can charge the Vx680 terminal.
TERMINAL S ETUP Using the Base Station For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up the Use the procedure in this section to connect the Vx680 Base Station to a power Base Station source. 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station.
TERMINAL S ETUP Placing the Terminal Onto the Base Station Placing the Terminal Onto the Base Station The Vx680 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).
TERMINAL S ETUP Charging the Spare Battery on the Base Station 1 Insert the USB dongle into the USB port located at the back of the Base Station. E L N A I O T F N I E R D E I V NF O Figure 28 Inserting External Dongle Into USB Port 2 After inserting the external dongle into the USB port, place the Vx680 terminal onto the Base Station (see Powering Up the Base Station). 3 Connect the peripheral to the external dongle.
TERMINAL S ETUP Conducting Wireless Transactions 3 Place the Vx680 terminal onto the Base Station to charge both the spare and installed battery packs at the same time. E L N A I O T F N I E R D E I V NF O Figure 30 Charging the Spare and Installed Battery Simultaneously Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions C Conducting Smart Card Transactions • 3 .
TERMINAL S ETUP Conducting Bluetooth ® Transactions 3 Remove the card only when the application indicates the transaction is complete. E L N A I O T F N I E R D E I V NF O Figure 31 CAUTION Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader. E L N A I O T F N I E R D E I V NF O Figure 32 C Using the Magnetic Card Reader R I V E S N O I 3 .
TERMINAL S ETUP Using the Magnetic Card Reader C E L N A I O T F N I E R D E I V NF O R 44 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx680 terminal. Power 12V DC 2.0 A E L N A I O T F N I E R D E I V NF O DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A Barrel connector polarity: Temperature • • External • Dimensions • C • Operating temperature: -10° to 50° C (14° to 122° F) Relative humidity: 5% to 90%; non-condensing Length: 168 mm (6.
S PECIFICATIONS External Dimensions C E L N A I O T F N I E R D E I V NF O R 46 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 4 Maintenance The Vx680 terminal and base stations have no user-maintainable parts. Cleaning the Terminal To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.
M AINTENANCE Smart Card Reader C E L N A I O T F N I E R D E I V NF O R 48 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 5 VeriFone Service and Support For Vx680 terminal problems, contact your local VeriFone representative or service provider. For Vx680 product service and repair information: USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx680 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation USB Host Cable 08640-01-R Vx680 USB Host Cable Modem Dongle 24123-01-R Vx680 Modem Dongle Serial Dongle 24122-01-R Vx680 Serial Dongle 00124-17 2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation C E L N A I O T F N I E R D E I V NF O R 52 VX680 INSTALLATION GUIDE I V E S N O I 3 .
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Vx680 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx680 terminal and steps you can take to resolve them are listed in this chapter.
TROUBLESHOOTING G UIDELINES Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) Smart Battery Will Not Charge Check that the Green LED on the Bluetooth® Comm Base Station is lit. • Ensure that the Bluetooth® Comm Base Station’s power adapter is plugged in and switched ON at the mains.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the Vx680 terminal display screen does not show correct or clearly readable information: • The battery pack may not be connected properly. Remove and reinstall the battery pack. • Check terminal power connection. • Remove and reapply power to the terminal. • If the problem persists, contact your local VeriFone service provider. Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections.
TROUBLESHOOTING G UIDELINES Keypad Does Not Respond • WARNING If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check the Telephone Line • Disconnect the telephone line from the Vx680 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process C E L N A I O T F N I E R D E I V NF O R 58 VX680 INSTALLATION GUIDE I V E S N O I 3 .
INDEX A E accessories 50 documentation 51 ordering 51 power packs 50 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 50 electrical considerations 16, 29 electrostatic discharges 29 prevention 29 environmental factors 15 B H F E L N A I O T F N I E R D E I V NF O full-feature Base Station 37 Base Station 37 batteries extending the battery life 36 See also smart battery battery mode Vx680 33 Bluetooth® Comm Base Station connector sockets 23 mounting the 24 power connection to th
I NDEX R power packs AC version 50 connecting 35 DC version 50 ordering 50 printer paper ordering 50 printers troubleshooting 55 R RS232 UART 20 S T technical support contacting VeriFone 49 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 telephone line connections 22 telephone line cords ordering 51 60 E N O N I E R E ID F N service returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 SIM cards for GSM mo
I NDEX V V Vx680 Bluetooth® support 23 starting on battery power 33 Vx680 startup battery mode 33 W wireless transactions 41 E N O O N I E R E ID F N IA VERIFONE GLOBAL TEMPLATE USER’S GUIDE 61
Vx680 Declaration of Conformity DECLARATION OF CONFORMITY FO R I FT VE R A D according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturer’s Name VeriFone, Inc. Manufacturer’s Address VeriFone, Inc.
FCC Regulations: This mobile device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This mobile device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
RF Exposure Information (SAR) This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com C E L N A I O T F N I E R D E I V NF O R Vx680 Installation Guide VeriFone Part Number DOC268-003-EN-A, Revision A.3 I V E S N O I 3 .