User's Manual

V
X
680 INSTALLATION GUIDE 53
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CHAPTER 6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your V
x
680 terminal successfully. Typical examples
of malfunction you may encounter while operating your V
x
680 terminal and steps
you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance.
Terminal Does
Not Start
• Ensure that the smart battery charge state is not below the critically low level.
• Recharge or replace the smart battery.
• Ensure that you pressed the green ENTER/ON key for approximately 4
seconds, until the unit lights up.
Terminal Display
Does not Show
Correct/
Readable Info
• Recharge or replace the battery.
• Connect the V
x
680 terminal into a known-good power supply (if you have one)
to see if this clears the problem.
• If the problem persists, contact your local VeriFone representative for
assistance.
NOTE
The V
x
680 terminal comes equipped with tamper-evident labels. The V
x
680 unit
contains no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the terminal. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local VeriFone service provider.
Service conducted by parties other than authorized VeriFone representatives may
void any warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See Chapter
3, Specifications, for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.