User's Manual

TROUBLESHOOTING GUIDELINES
Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant)
54 V
X
680 INSTALLATION GUIDE
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3
Terminal is
Unable to Go
Online and
Displays
Connection
Failure (for
Bluetooth
®
variant)
• Check that the Green LED on the Bluetooth® Comm Base Station is lit.
• Ensure that the Bluetooth® Comm Base Station’s power adapter is plugged in
and switched ON at the mains.
• Connect the V
x
680 terminal into a known-good power supply (if you have one)
to see if this clears the problem.
• Ensure that the terminal is paired with the required Bluetooth® Comm Base
Station.
• If the problem persists, contact your local VeriFone representative for
assistance.
Smart Battery
Will Not Charge
The V
x
680 smart battery must initially receive a full charge to ensure proper
operation.
Spare Battery in
Base Station Will
Not Charge
When the spare battery is installed in the base for charging, the Base LED will
flash amber if the battery is charging, or stay solid green if the battery is fully
charged. If the battery is not charged and the LED does not flash amber, check
the contacts on the battery and in the terminal base to make sure they are clean.
Also, try charging a known good battery to see if the problem is with the base or
with the battery. If the problem persists, contact your local VeriFone
representative.
NOTE
• Allow the V
x
680 terminal to remain connected to the power pack for 6 hours
to ensure the battery receives a full charge.
• Lithium-ion batteries are not affected by shallow charging. Furthermore, when
the terminal has no external power source or battery the coin cell battery
provides power to the security circuit.
• Uninstalling the battery and unplugging the terminal power pack reduce the
life of the coin cell battery, which does not recharge and must be replaced if
drained.
• Conserve battery power by turning the V
x
680 terminal off when not in use. If
the terminal will not be used for an extended period of time, keep the Lithium-
ion battery inserted in the terminal, and power up the terminal periodically to
check the battery charge. Do not let the battery charge fall below 10% for
extended periods of time as this may permanently diminish the battery
capacity. Recharge the battery by attaching the power cable to the terminal
and plugging the power pack into a wall outlet.
• The V
x
680 terminal automatically shuts off when the smart battery reaches
the critically low charge state. If this occurs, the smart battery must recharge
a minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery
that has been discharged below this critical state.