VX 685/VX 690 Installation Guide Verifone Part Number DOC260-003-EN-C, Revision C
VX 685/VX 690 Installation Guide © 2015 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 34 35 35 CHAPTER 3 Specifications Power Rating . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Guide Conventions VX 685 Quick Installation Guide VPN - DOC262-002-EN Verix eVo Volume I: Operating System Programmers Manual VPN - DOC00301 Verix eVo Volume II: Operating System and Communication Programmers Manual VPN - DOC00302 Verix eVo Volume III: Operating System Programming Tools Reference Manual VPN - DOC00303 VX 690 HW ERS Rev A00 SPC260-007-01-A VX 690 Base ERS SPC260-010-01-A VX 690 PRD Rev. A02-2 SPC260-001-01-A VX 690 OS ERS Rev 0.
P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Guide Conventions 8 VX 685/VX 690 INSTALLATION GUIDE
CHAPTER 1 Terminal Overview The terminal is a portable and battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communication technologies including GPRS, 3G radio with GPS/A-GPS, 802.11 a/b/g/n wireless fidelity (Wi-Fi), and Bluetooth. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690.
TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and functions in a sleek and ergonomic device that fits in the palm of your hand. Exceptional Ease of • Use • Large 3.5” QVGA display for boundless application possibilities and easy readability under various lighting conditions. • Touchscreen for icon-based applications or electronic signature capture support.
TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals Contactless • Capability • On-screen tap zone (CTLS logo) for optimized user experience. • Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions. Communication • Technology Differences Between VX 685 and VX 690 Terminals Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.
TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals Table 3 12 Features Comparison (continued) Features VX 685 GPRS VX 690 3G-BT VX 690 3G-BT-WiFi Battery 3.7 V DC/2450 mAh 3.7 V DC/2450 mAh 3.7 V DC/2450 mAh Paper roll 40 mm 40 mm 40 mm Charger 5 V DC/2.2 A 5 V DC/2.2 A 5 V DC/2.
CHAPTER 2 Setup This chapter describes the setup procedure for: Terminal Location • Terminal Location. • Inside the Shipping Carton. • Terminal Features. • Connection Port. • Paper Roll. • SIM Card. • MSAM Card. • Micro SD Card. • Optional Devices. • Battery Features. • Terminal Power Source. • Base Stations. • 3G, GPRS, and GPS Support. • VX 690 BT/Wi-Fi Support. • Smart Card Reader. • Magnetic Card Reader. • Contactless Smart Card Transaction.
S ETUP Inside the Shipping Carton • CAUTION Do not use the terminal outdoors. The terminal is not waterproof or dustproof. It is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • Avoid using this product during electrical storms.
S ETUP Terminal Features Terminal Features Familiarize yourself with the terminal features before continuing with the installation process: 7+(50$/ 35,17(5 49*$ ',63/$< 728&+ 6&5((1 0$*1(7,& &$5' 5($'(5 &$1&(/ .(< &/($5 .(< 7(/(3+21( 67
S ETUP Connection Port Connection Port The terminal has one primary micro-USB port used for power and download. Figure 3 Paper Roll Micro-USB Port on the Terminal A fast and quiet thermal printer is built into the terminal. You must install a roll of thermal-sensitive paper in the printer before you can process transactions that require a receipt or record. The ITP uses a roll of single-ply and thermal-sensitive paper 40 mm in diameter.
S ETUP SIM Card 6 Drop the paper roll into the printer tray. Figure 4 CAUTION SIM Card Installing Paper Roll Cover Gently press down on the paper roll cover to close it to prevent damaging the print roller. VX 685 has a single SIM slot that enables communication to the network provider. VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use. When dual SIM is employed, it is ideal to use SIM cards from two different network providers.
S ETUP MSAM Card 4 Align the card to match the embossed number and carefully slide it into the slots until fully inserted. 2 Figure 5 1 SIM Card Insertion To replace SIM card, gently slide out the old SIM card before inserting a new SIM. MSAM Card You may need to install one or two multiple security access module (MSAM) cards or replace an old one. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharge can damage the equipment.
S ETUP MSAM Card 4 Lift the battery pack to expose the SAM slots. The slots are located just below the micro SD card slot. 1 2 Figure 6 NOTE SAM Slots Position the card’s gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. 5 Carefully slide the cards one at a time into the slots until fully inserted.
S ETUP Micro SD Card Micro SD Card VX 690 supports micro SD for additional memory. Installing or To install or replace Micro SD card: Replacing Micro SD Card 1 Turn off the terminal. 2 Place the terminal face down on a soft and clean surface to protect the lens from scratches. 3 Lift the battery pack to expose the micro SD card slot. 4 Insert the micro SD card into its slot.
S ETUP Battery Features Battery Features The terminal uses a single cell, 2450 mAh Li-ion battery (see Accessories and Documentation for ordering information). The internal logic of the battery prevents both overcharging and undercharging—a fault condition where the battery level goes well below the minimum acceptable charge and the battery becomes unusable.
S ETUP Terminal Power Source Manual Startup Hold the green key down for about four seconds until the terminal displays the startup screen. The time required to hold the green key down to power up the terminal is configurable (see VX 690 Reference Guide, VPN - DOC260-004-EN for more information). The terminal lights up once power is on. NOTE When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen.
S ETUP Terminal Power Source Connecting VX 690 To connect VX 690 terminal to a power source: Terminal to a Power Source 1 Insert the micro-USB connector to the micro-USB port found on the side of the terminal. 2 Plug the AC power cord into a wall outlet or power surge protector. Figure 10 Connecting VX 690 to Power Source Connecting VX 685 To connect VX 685 terminal to a power source: Terminal to a Power Source 1 Insert the pin connector into the pin slot located at the back of the terminal.
S ETUP Base Stations Base Stations Verifone ships variants of the base station for different markets. Your base may have a different configuration. Charging Base A base to charge the terminal and provide a docking station when the terminal is not in use. The base can be positioned on a countertop. Figure 12 Charging Base BT Base A base that supports power, dial-up, Ethernet, powered RS-232, USB device connectivity, USB Host, and Bluetooth device.
S ETUP Base Stations Powering Up the Base To power up the base: 1 Insert the micro-USB plug into the micro-USB port on the base. 2 Plug the AC power cord into a wall outlet or a power surge protector. COM Figure 14 ETH Connecting Base to Power Source WARNING Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A. See Specifications for detailed power supply specifications.
S ETUP Base Stations Undocking the To undock the terminal from the base: terminal from the base 1 Gently lift the terminal from the base. Figure 16 NOTE Undocking the Terminal from the Base When conducting customer transactions, you can remove the terminal from the base. Dial-up and Ethernet The terminal allows for dial-up and Ethernet connections for full back-up Connections connectivity.
S ETUP Base Stations Creating an Ethernet To create an Ethernet connection: Connection 1 Connect the Ethernet cable to the port on the base. 2 Route the other end of the cable directly to a data wall jack (or router/hub). COM Figure 18 ETH Ethernet Connection Powered Serial The powered serial on the base can be used in debug options or downloading applications. Connecting to the To connect to the powered serial: Powered Serial 1 Connect the RS-232 cable to the COM port on the base.
S ETUP 3G, GPRS, and GPS Support External Devices The base supports peripheral devices such as electronic cash register, check reader, barcode reader, and biometric scanner through a serial connection. MicroUSB port is for PC connection and USB Host port is for USB flash drive. RS-232 COM ETH B Figure 20 Connecting Peripheral Devices CAUTION Remove the power cord from the terminal before connecting any peripheral device.
S ETUP VX 690 BT/Wi-Fi Support VX 690 BT/Wi-Fi Support VX 690 Wi-Fi/BT integrated module uses Broadcomm BCM4330 chip, which provides SDIO interface for Wi-Fi and UART interface for Bluetooth. The module includes an integrated WLAN RF transceiver for Wireless LAN systems with advanced power management unit, and an integrated radio transceiver for Bluetooth wireless systems. Bluetooth Support VX 690 uses the Bluetooth base station.
S ETUP VX 690 BT/Wi-Fi Support Searching for a Use the terminal to search and establish a connection between the Bluetooth Bluetooth Base version of the terminal and the Bluetooth Base Station. Station To search for a Bluetooth Base Station using the terminal: 1 Power on the terminal. 2 Select the Options menu shown on the terminal display. 3 Select Bluetooth on the Network Control Panel. 4 Click Bluetooth to access the Bluetooth menu.
S ETUP VX 690 BT/Wi-Fi Support 6 Press Enter key to start searching for a base station. NOTE Discovery is selected by default on the Setup menu. There is a short delay as the terminal searches for the base station. The message is shown on the terminal display. The base station’s name is displayed once the terminal discovers the Bluetooth Charging Base Station. NOTE Press the Bluetooth switch found in front of the Bluetooth Base if the devices are unable to find each other after two minutes.
S ETUP VX 690 BT/Wi-Fi Support Pairing the Terminal Even after you have successfully searched for a Bluetooth Base Station using the with a Bluetooth Base terminal, you will not be able to conduct Bluetooth transactions until you have Station paired the terminal and the base station. To pair the terminal with the base station: 1 Navigate to the BT Devices menu. 2 Select the base station’s name and press the Enter key. The BT Devices menu appears on the terminal screen if pairing is successful.
S ETUP VX 690 BT/Wi-Fi Support Pairing with Another The terminal may be paired with additional Bluetooth Base Station once the Bluetooth Charging terminal is paired with a Bluetooth Base Station and initialized. Base Station To pair a terminal with another Bluetooth Base Station: 1 Select Discovery on the terminal’s Setup menu and press Enter. NOTE Make sure the terminal is within five meters from the Bluetooth Base Station, which must be powered on.
S ETUP Smart Card Reader Wireless VX 690 supports wireless transactions. Transaction Conducting Wireless To conduct a wireless transaction: Transaction 1 Ensure the terminal is in an optimal position for transmitting. 2 Follow the on-screen instructions provided with your application. Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.
S ETUP Magnetic Card Reader Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Using the Smart Card To use the smart card reader (credit/debit card transaction): Reader (Credit/Debit Card Transaction) 1 Position a magnetic card with the stripe in the card reader and facing the keypad.
S ETUP Contactless Smart Card Transaction 36 VX 685/VX 690 INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • 5 V DC, 2.2 A Power Pack • PWR260-001-XX-A (VX 690) • PWR262-001-XX-A (VX 685) • UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz • Output rated: 5 V DC, 2.
S PECIFICATIONS SAM Card Reader SAM Card Reader The terminal has two Security Access Modules (SAMs). Keypad • • Peripheral Ports Security 38 3 x 5 Secure Keypad Matrix Keys can be simulated on touchscreen The micro-USB port on the terminal and on the base supports peripheral attachment such as USB flash, biometric scanner, and barcode reader. MicroUSB to USB converter adaptor is used for USB flash drive, application download, and debugging. Complies to PCI 3.x plus country specifics.
CHAPTER 4 Maintenance and Cleaning Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.
M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following are additional safety information in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your device’s performance or damage it. Potentially Do not use this device in any area with a potentially explosive atmosphere. Follow Explosive all signs and instructions.
CHAPTER 5 Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: Service Returns NOTE • USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. • International – Contact your Verifone representative. You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone.
S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. 5 Keep a record of the following items: Accessories and Documentation • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Refer to the following set of documents to learn more about the terminal: VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VPN - DOC260-002-EN VX 685/VX 690 Reference Guide VPN - DOC260-004-EN VX 690 Charging Base Certifications and Regulations Sheet VPN - DOC260-005-EN VX 690 BT Base Certifications and Regulations Sheet VPN - DOC260-006-EN VX 685/VX 690 Charging Base Quick Installation Guide VPN -
S ERVICE AND S UPPORT Accessories and Documentation 44 VX 685/VX 690 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following sections are included to assist successful installation and configuration of the terminal. Please read these troubleshooting examples if you are having problems operating your unit.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the terminal display does not show correct or clearly readable information: • The battery pack may not be connected properly. Remove and reinstall the battery pack. • Check all power and cable connections. • Remove and reapply power to the terminal. • Contact your local Verifone service provider if the problem persists.
TROUBLESHOOTING G UIDELINES Keypad Does Not Respond Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Transactions Fail To Process • Refer to the user documentation for that application if pressing a function key does not perform the expected action to ensure you are entering data correctly.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process 48 VX 685/VX 690 INSTALLATION GUIDE
APPENDIX A Battery Information The terminal uses a high-capacity Lithium-ion battery pack. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). NOTE Charging NOTE The terminal operates on battery power or on power pack power. The battery charger in the terminal remains active whenever the power pack is connected.
B ATTERY I NFORMATION Charging Low Self-Discharge Rate Lithium-ion batteries have a lower self-discharge rate compared to other types of battery (the self-discharge rate for a lithium-ion battery is less than one-half of that of a nickel-cadmium battery). This means that once they are charged, they will retain their charge for a longer time than other types of rechargeable batteries.
B ATTERY I NFORMATION Notable Battery Specifications • Do not store batteries when they are fully depleted. Charge an empty battery for at least one hour before storage. When a depleted battery self discharges, it may become unusable. • Do not stock pile batteries. Avoid buying dated battery stocks even at reduced prices. Always check the date when the batteries were manufactured. WARNING Do not dispose of batteries in a fire. Lithium-ion batteries must be recycled or disposed of properly.
B ATTERY I NFORMATION Battery Specific Terms and Definitions Should I charge the battery before putting it into storage? It is advisable to store the battery with a 40% charge. However, storing the battery in a cool place is more important than the state of charge. Make sure the battery is not fully depleted before storage otherwise, the safety/protection circuit may trip. Will the battery heat up during charging? It is normal for the battery to emit a small amount of heat during charging.
B ATTERY I NFORMATION General Battery Terms and Definitions Battery Cell The battery cell is the basic electrochemical unit used to store energy. Each cell is typically rated 3.7 V. The terminal uses one lithium-ion rechargeable cell per battery pack. Battery Pack A battery pack is an assembly of battery cells, safety circuit, temperature sensor, terminal contacts, and plastic case.
B ATTERY I NFORMATION General Battery Terms and Definitions Charging Refers to the process of converting electrical energy, in the form of electric current, from an external source (charger) into chemical energy within a battery cell. Current The flow of electrons through a conductor, measured in amperes Cycle This refers to the number of charge/discharge cycles the battery can endure before it loses its ability to store useful charge.
B ATTERY I NFORMATION General Battery Terms and Definitions Shelf-Life The length of storage under specified conditions that a battery can endure while retaining the ability to give a satisfactory performance upon full charge. NOTE The shelf life of the terminal battery pack is 6 months at 30% initial charge. Voltage This is the unit of potential power or electric pressure, which is the force that causes current to flow through an electric conductor. It is measured in volts.
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