User's Manual

TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
40 VX 685/VX 690 INSTALLATION GUIDE
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3
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Using the Magnetic Card
Reader).
• Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Using the Magnetic Card
Reader).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing/Replacing MSAM Cards).
• If the problem persists, contact your local VeriFone representative.