VX 685/VX 690 Installation Guide C E L N A I O T F N I E R D E I V NF O R I V E S N O I 1 . B VeriFone Part Number DOC260-003-EN-B, Revision B.
VX 685/VX 690 Installation Guide © 2014 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
VX 690 Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Bluetooth Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. E L N A I O T F N I E R D E I V NF O Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information.
P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
P REFACE Guide Conventions C E L N A I O T F N I E R D E I V NF O R 8 VX 685/VX 690 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 1 Terminal Overview The terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communications technologies including GPRS, 3G radio with GPS, and Wi-Fi/BT technology. Refer to Table 3 for a detailed list of features available on VX 685 and VX 690. C E L N A I O T F N I E R D E I V NF O R Figure 1 I V E S N O I 1 .
TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and functions in a sleek, ergonomic device that fits in the palm of your hand. Exceptional Ease of • Use Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input. • Large 3.
TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals • Communication • Technology • Differences Between VX 685 and VX 690 Terminals C Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions. GPRS/3G/GPS: Long-range wireless payment for retailers that have no physical location limitations. Bluetooth®: Simple, plug-and-play installation for locations that need shortrange wireless capability.
TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals C E L N A I O T F N I E R D E I V NF O R 12 VX 685/VX 690 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 2 Setup This chapter describes the setup procedure for: C • Selecting a Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining the Connection Port. • Installing/Replacing Paper Roll. • Installing/Replacing SIM Card. • Installing/Replacing MSAM Cards. • Installing/Replacing the Micro SD Card. • Connecting Optional Devices. • Battery Features. • Connecting the Terminal to Power Source. • Base Stations. • Powering Up the Base.
S ETUP Unpacking the Shipping Carton CAUTION • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • Avoid using this product during electrical storms.
S ETUP Examining Terminal Features Examining Terminal Features Before you continue with the installation process, familiarize yourself with the terminal features: 7+(50$/ 35,17(5 49*$ ',63/$< 728&+ 6&5((1 0$*1(7,& &$5' 5($'(5 E L N A I O T F N I E R D E I V NF O &$1&(/ .(< &/($5 .(< 7(/(3+21( 67
S ETUP Examining the Connection Port Examining the Connection Port The terminal has one primary micro-USB port used for power and download. Figure 3 Installing/ Replacing Paper Roll Micro-USB Port on the Terminal A fast, quiet thermal printer is built into the terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermalsensitive paper in the printer.
S ETUP Installing/Replacing SIM Card 6 Drop the paper roll into the printer tray. E L N A I O T F N I E R D E I V NF O Figure 4 CAUTION Installing/ Replacing SIM Card C Installing Paper Roll Cover To prevent damaging the print roller, always gently press down on the paper roll cover to close it. VX 685 has a single SIM slot that enables communication to the network provider. VX 690 supports dual SIM. SIM slot 1 is preferred for single SIM use.
S ETUP Installing/Replacing MSAM Cards 4 Align the card to match the embossed number and carefully sliding it into the slots until fully inserted. E L N A I O T F N I E R D E I V NF O Figure 5 SIM Card Insertion To replace, gently slide out the old SIM card before inserting a new SIM. Installing/ Replacing MSAM Cards You may need to install one or more multiple security access module (MSAM) cards or replace an old one.
S ETUP Installing/Replacing MSAM Cards 4 Lift the battery pack to expose the SAM slots. The slots are loacted just below the micro SD card slot. E L N A I O T F N I E R D E I V NF O Figure 6 NOTE SAM Slots Position the card’s gold contacts facing away from you, toward the unit. The card slot in the terminal has a set of contacts. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The terminal supports two SAM cards.
S ETUP Installing/Replacing the Micro SD Card Installing/ Replacing the Micro SD Card VX 690 supports micro SD for additional memory. To Install/Replace 1 Micro SD Card Turn off the terminal. 2 Place the terminal face down on a soft, clean surface to protect the lens from scratches. 3 Lift the battery pack to expose the micro SD card slot. 4 Insert the micro SD card into its slot. Figure 8 C /0%. Inserting a Micro SD Card 1 .
S ETUP Connecting Optional Devices Connecting Optional Devices The terminal supports peripheral devices designed for use with electronic point-ofsale system such as biometric scanner and barcode reader. CAUTION Before connecting any peripheral device, make sure that the terminal is not powered on. Reconnect the power cord only after you are finished connecting the peripheral device(s).
S ETUP Battery Features below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the micro-USB end of the power pack to the terminal and plugging the other end of the power pack into a wall outlet. Battery Life The terminal keeps track of the charging current going into the battery. The battery is considered healthy until its capacity is reduced to 70% of the theoretical capacity.
S ETUP Connecting the Terminal to Power Source Connecting the Terminal to Power Source The terminal is either powered by an external power pack or the single cell Li-ion rechargeable battery, which can be charged in the terminal by the AC/DC power pack through the micro-USB connector for VX 690 and pin connector for VX 685. When you have finished installing the necessary cards and/or optional devices, you are ready to connect the terminal to the power source.
S ETUP Base Stations 2 Plug the AC power cord into a wall outlet or power surge protector. E L N A I O T F N I E R D E I V NF O Figure 11 Base Stations Connecting VX 685 to Power Source VeriFone ships variants of the base station for different markets. Your base may have a different configuration. Charging Base A charging base to charge the terminal and provide a docking station when the terminal is not in use. The base can be positioned on a countertop.
S ETUP Base Stations BT Base A base that supports power, dial-up, Ethernet, powered RS-232, USB device connectivity, USB Host, and Bluetooth device. E L N A I O T F N I E R D E I V NF O Figure 13 BT Base Apart from charging the battery, it allows the terminal to use dial and Ethernet options, support peripheral devices, download/debug tasks, and conduct transactions over Bluetooth. Docking the The terminal can be placed on the base when not in use.
S ETUP Base Stations Undocking the The terminal can be taken from the base when in use. Gently lift the terminal from Terminal the base. E L N A I O T F N I E R D E I V NF O Figure 15 Undocking the Terminal from the Base Creating Dial-up/ The terminal allows for dial-up and Ethernet connections for full back-up Ethernet connectivity. Connections To Create a Dial-Up 1 Connection Connect the telephone cable to the communication port on the base.
S ETUP Base Stations 2 Route the other end of the cable directly to a data wall jack (or router/hub). #/- Figure 17 %4( Ethernet Connection E L N A I O T F N I E R D E I V NF O Using the Powered The powered serial on the base can be used in debug options or downloading Serial applications. To Connect to the 1 Powered Serial Connect the RS-232 cable to the COM port on the base. 2 Route the other end of the cable to the PC. #/- C N O I Figure 18 23 %4( 1 .
S ETUP Powering Up the Base Connecting External The base supports peripheral devices such as electronic cash register, check Devices reader, barcode reader, and biometric scanner through a serial connection. MicroUSB port is for PC connection and USB Host port is for USB flash drive. 56 #/- %4( " E L N A I O T F N I E R D E I V NF O Figure 19 Connecting Peripheral Devices CAUTION Before connecting any peripheral device, remove the power cord from the terminal.
S ETUP 3G, GPRS, and GPS Support 2 Plug the AC power cord into a wall outlet or a power surge protector. WARNING Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR260-001-XX-A. See Specifications for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Also, disconnecting power during a transaction can cause unstored transaction data files to be lost.
S ETUP VX 690 Wi-Fi/BT Support Establishing To establish Bluetooth connections: Bluetooth Connections 1 Ensure the terminal is paired with the Bluetooth AP Base Station not more than five meters away for initial pairing. 2 Bluetooth AP Base Station must be installed but powered OFF and terminal should be powered ON. 3 Follow the on-screen instructions provided with your application.
S ETUP VX 690 Wi-Fi/BT Support 3 Before you can access the Setup menu, you will be asked to enter your password. Enter your password, then press the Enter key. 4 On the Setup menu, Discovery is selected by default. Press the Enter key to E L N A I O T F N I E R D E I V NF O start searching for a base station. 5 There is a short delay as the terminal searches for the base station. The message is shown on the terminal display. C R I V E S N O I 1 .
S ETUP VX 690 Wi-Fi/BT Support 6 Once the terminal discovers the Bluetooth AP Charging Base Station, the base station’s friendly name is then displayed. NOTE If the devices are unable to find each other after two minutes, press the Bluetooth switch found in front of the Bluetooth AP Base. After pressing the switch, the three LEDs will blink indicating that the Bluetooth AP Base is discoverable.
S ETUP VX 690 Wi-Fi/BT Support 3 If pairing is successful, the BT Devices menu appears on the terminal screen. The friendly name of the Bluetooth AP Base Station appears on the first line of the BT Devices menu. If everything is connected properly and the terminal is unable to go online, refer to E L N A I O T F N I E R D E I V NF O Chapter 6. Setting the To set the connection information for a paired device: Connection Information for a 1 Select Paired Device.
S ETUP Using the Smart Card Reader 4 The Bluetooth AP Base Station’s friendly name will disappear from the display when the base station is removed. Removing a Paired To remove a paired device via Network Control Panel of EOS: Device via Network Control Panel of EOS 1 On the Menu, select Bluetooth. 2 On the Bluetooth menu, select Setup. 3 On the Setup menu, select a paired device, then, select Remove. Wireless VX 690 supports wireless transactions.
S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The terminal has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. To Use the Smart 1 Card Reader (Credit/ Debit Card Transaction) 2 Position a magnetic card with the stripe in the card reader and facing the keypad. Swipe it through the magnetic card reader starting from the top of the unit downward.
S ETUP Performing a Contactless Smart Card Transaction 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. E L N A I O T F N I E R D E I V NF O Figure 24 NOTE C Contactless Smart Card Transaction Do not let metallic surfaces come in contact with the contactless module to ensure that it works properly. R 36 VX 685/VX 690 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the terminal. Power Rating • E L N A I O T F N I E R D E I V NF O Power Pack • PWR260-001-XX-A (varies per region) • UL/cUL, ITE listed, LPS power supply • Input rated: 100-240 V AC, 50/60 Hz • Output rated: 5 V DC, 2.2 A, 11 W Temperature • • External • Dimensions • C 5 V DC, 2.
S PECIFICATIONS SAM Card Reader SAM Card Reader The terminal has two Security Access Modules (SAMs). Keypad • • Peripheral Ports Security C 3 x 5 Secure Keypad Matrix Keys can be simulated on touchscreen The micro-USB port on the terminal and on the base supports peripheral attachment such as USB flash, biometric scanner, and barcode reader. MicroUSB to USB converter adaptor is used for USB flash drive, application download, and debugging. Complies to PCI 3.x plus country specifics.
CHAPTER 4 Maintenance and Cleaning Your terminal device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • C Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.
M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following are additional information for your safety in using this device. Power Adapter Use only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may affect your device’s performance or damage it. Potentially Do not use this device in any area with a potentially explosive atmosphere, and Explosive obey all signs and instructions.
CHAPTER 5 Service and Support For any problems on your terminal, contact your local VeriFone representative or service provider. For product service and repair information: USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., Eastern time. • International – Contact your VeriFone representative. E L N A I O T F N I E R D E I V NF O Service Returns NOTE C • Before returning the terminal to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box One MRA number must be issued for each terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
S ERVICE AND S UPPORT Accessories and Documentation To learn more about the terminal, refer to the following set of documents: C VX 690 Certifications and Regulations Sheet VPN - DOC260-001-EN VX 690 Quick Installation Guide VPN - DOC260-002-EN VX 685/VX 690 Reference Guide VPN - DOC260-004-EN Verix eVo Volume I: Operating System Programmers Manual VPN - DOC00301 Verix eVo Volume II: Operating System and Communication Programmers Manual VPN - DOC00302 Verix eVo Volume III: Operating System Prog
S ERVICE AND S UPPORT Accessories and Documentation C E L N A I O T F N I E R D E I V NF O R 46 VX 685/VX 690 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your terminal and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the terminal. If you are having problems operating your unit, please read these troubleshooting examples.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly (see Using the Magnetic Card Reader). • Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.
C E L N A I O T F N I E R D E I V NF O R I V E S N O I 1 .
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com C E L N A I O T F N I E R D E I V NF O R VX 685/VX 690 Installation Guide VeriFone Part Number DOC260-003-EN-B, Revision B.1 I V E S N O I 1 .
