VX805 VX 805CTLS CTLS Installation Guide IS V N O I 7 A. VeriFone Part Number DOC280-023-EN-A, Revision A.
VX805 CTLS Installation Guide © 2012 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CTLS Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the VX805 CTLS. Audience Organization This guide describes the VX805 CTLS features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Overview. Provides an overview of the VX805 CTLS. Chapter 2, Setup. Explains setup and installation of the VX805 CTLS, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information.
P REFACE Guide Conventions Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Standard AES Advanced Encryption Standard Algorithm CTLS Contactless DES Data Encryption Standard DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.
P REFACE Guide Conventions NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
CHAPTER 1 Overview This chapter provides a brief description of VeriFone’s VX805 CTLS. VX805 CTLS VeriFone’s VX805 CTLS has packed a performance punch in this high security PIN pad without sacrificing the demands of the consumer with a large white backlit display, large keypad, and an intuitive Vx user interface. This sleek device contains the features needed to start taking EMV payments as well as powerful enough to meet future requirements from merchants.
O VERVIEW Features and Benefits Features and Exceptional Ease of Use Benefits • Efficient, stylish, ergonomic design provides for convenient consumer handling, minimizing user errors • Intuitive telco-style interface with large, colored control keys simplify training and reduce support requests • Highly readable 128x64 white backlit display provides excellent usability and handles multiple languages for global use Critical Security Protection • PCI PTS 3.
CHAPTER 2 Setup This chapter describes the setup procedure for the VX805 CTLS, in the following sections: Selecting a Location • Selecting a Location • Unpacking the Shipping Carton • Examining Device Features • Opening and Replacing Card and Connector Compartment • Installing and Replacing MSAM Cards • Cable Connections • External Device Connections • Power Supply • USB Download Support • Using the Magnetic Card Reader • Using the Smart Card Reader • Using the Contactless Reader •
S ETUP Selecting a Location Environmental • Factors CAUTION 10 Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the VX805 CTLS outdoors. The VX805 CTLS is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.
S ETUP Unpacking the Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the VX805 CTLS near water or in moist conditions.
S ETUP Examining Device Features Examining Device Features Before you continue with the installation process, familiarize yourself with the VX805 CTLS features: LEDS FOR CONTACTLESS SUPPORT LCD/CTLS DISPLAY ATM STYLE KEYS TELCO KEYPAD MAGNETIC CARD READER COLOR-CODED FUNCTION KEYS N Figure 2 7 A. SMART CARD READER VX805 CTLS Features The VX805 CTLS includes the following features: 12 • An LCD display.
S ETUP Opening and Replacing Card and Connector Compartment Opening and Replacing Card and Connector Compartment To open the compartment door To access the cable and MSAM compartment, you have to first remove the compartment door. 1 Power off the VX805 CTLS unit. 2 Place the VX805 CTLS face down on a soft, clean surface to protect the lens from scratches. 3 Loosen the retaining screw. The retaining screw is captive, which means that it cannot be fully removed from the slot.
S ETUP Installing and Replacing MSAM Cards Installing and Replacing MSAM Cards You may need to install one or more multiple security access module (MSAM) cards or replace the old cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace MSAM cards 1 Remove the compartment cover. See Opening and Replacing Card and Connector Compartment.
S ETUP Cable Connections Cable Connections There are various connections options for connecting the VX805 CTLS to power and data sources using an appropriate cable. Attaching a Cable Before going into each cabling sceneario, attach the cable to the VX805 CTLS. Connector to the To attach a cable to the VX805 CTLS, see Opening and Replacing Card and VX805 CTLS Connector Compartment to open the compartment door, then attach the 28-pin connector of the cable to the VX805 CTLS, as shown in Figure 6.
S ETUP External Device Connections Connecting to Connect the VX805 CTLS to another VeriFone terminal using one of the following Another VeriFone connections: Terminal • Connecting to Another VeriFone Terminal Directly Using a Coiled Cable • Connecting to Another VeriFone Terminal Using a Junction Box Connecting to Another VeriFone Terminal Directly Using a Coiled Cable The VX805 CTLS directly connects to another VeriFone terminal using an RJ45 coiled cable (VPN - CBL282-030-xx-A) Connect the cable connec
S ETUP External Device Connections Connecting to a Connect the VX805 CTLS to a host computer using one of the following Host Computer connections: • Connecting to a Host Computer Using Direct USB Connection • Connecting to a Host Computer Using a Junction Box NOTE You may use a PC or laptop as a host computer. Connecting to a Host Computer Using Direct USB Connection The USB Type-A connector (VPN - CBL282-025-xx-A) is required in standard USB environments.
S ETUP External Device Connections Connecting to a Host Computer Using a Junction Box The VX805 CTLS connects to a host computer by using a junction box (VPN CBL282-005-02-A). Connect the junction box to the VX805 CTLS using the VX805 CTLS cable connector (see Cable Connections) and connect to the computer using the USB connection on the junction box with a mini-USB cable (VPN XXX).
S ETUP External Device Connections Connecting to an Connect the VX805 CTLS to an ECR using one of the following connections: ECR • Connecting to an ECR Using PoweredUSB • Connecting to an ECR Using Serial Power Cable Connecting to an ECR Using PoweredUSB The VX805 CTLS connects to an ECR by using a direct PoweredUSB connector (VPN - CBL282-033-xx-A). Connect the PoweredUSB cable to the VX805 CTLS (see Cable Connections) and plug the male USB connector into the corresponding USB host port on the ECR.
S ETUP Power Supply Power Supply Not all VX805 CTLS configurations and device contexts require the use of a power supply – VeriFone ships power supplies with the VX805 CTLS as required. If you have changed the context in which the VX805 CTLS is used or have questions about which power supply should be used, contact your VeriFone representative. For more information, see Accessories and Documentation. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly.
S ETUP Power Supply Connecting to External Power Using Junction Box The VX805 CTLS connects to an external power source using a junction box (VPN - CBL282-005-02-A / CBL282-006-XX-A). Connect the junction box to the VX805 CTLS using the VX805 CTLS cable connector (see Cable Connections), then connect the DC barrel into the junction box. Finally, plug the wall mount adapter into a power outlet.
S ETUP USB Download Support USB Download Support Use the USB direct connection for USB download support. To perform USB 1 download Support Connect the VX805 CTLS to the computer using a USB cable(see Connecting to a Host Computer Using Direct USB Connection). 2 Download the USB driver from the following location: http://verifone.com/ USBdriver. Figure 16 Using the Magnetic Card Reader USB Download Support The VX805 CTLS has a magnetic card reader that uses a triple track stripe reader.
S ETUP Using the Contactless Reader 3 Remove the card when the display indicates the transaction is completed. Figure 18 CAUTION Using the Contactless Reader Inserting a Smart Card Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. The VX805 CTLS supports global contactless program specifications from American Express, Discover, MasterCard, and Visa, with virtually no changes to existing payment hardware or software.
S ETUP Optional Accessories Optional Accessories These accessories can be used to further enhance the device’s functionality. See Supplementary Hardware for additional information. Using the Privacy The privacy shield is used to hide the keys a user is pressing to enter the Shield password for a transaction. Installing the Privacy 1 Shield Align the hooks on the privacy shield with the corresponding slots beside the keypad on the VX805 CTLS.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX805 CTLS.
S PECIFICATIONS CTLS Card Reader • Keypad • • Peripheral Ports • 3 x 5 secure numeric keypad • 0-9 number keys • *, #, Cancel, Backspace/Clear, and Enter keys Non-secure keypad matrix • 4 Screen-addressable keys • 4 ATM-style keys • An “Alpha” key 1 USB Device port for connecting directly to another USB host port (ie. ECR or payment terminal). • 1 Ethernet port for connecting to Ethernet LAN network. • 1 RS-232 Serial port. • 2 14-pin input/output connector for backward compatibility.
CHAPTER 4 Maintenance and Cleaning Your VX805 CTLS device is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does get wet, switch off the power, and allow the device to dry completely before replacing it.
M AINTENANCE AND C LEANING Additional Safety Information These suggestions apply equally to your VX805 CTLS device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a VeriFone-authorized service provider. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
CHAPTER 5 Service and Support For VX805 CTLS problems, contact your local VeriFone representative or service provider. For VX805 CTLS product service and repair information: Service Returns NOTE • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the VX805 CTLS to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each VX805 CTLS you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the VX805 CTLS. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com Supplementary Hardware Data Cables • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M.
S ERVICE AND S UPPORT Accessories and Documentation 32 VX 805 CTLS INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your VX805 CTLS and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX805 CTLS. If you are having problems operating your VX805 CTLS, please read these troubleshooting examples.
TROUBLESHOOTING G UIDELINES Keypad Does Not Respond Keypad Does If the keypad does not respond properly: Not Respond • Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. Transactions Fail To Process • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process VX 805 CTLS INSTALLATION GUIDE 35
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX805 CTLS Installation Guide VeriFone Part Number DOC280-023-EN-A, Revision A.
