User's Manual

TROUBLESHOOTING G UIDELINES
Keypad Does Not Respond
34
VX 805 CTLS INSTALLATION G UIDE
Keypad Does
Not Respond
Transactions
Fail To Process
If the keypad does not respond properly:
• Check the display. If it displays the wrong character or nothing at all when you
press a key, follow the steps outlined in Transactions Fail To Process.
• If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local VeriFone representative.
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly (see Using the Magnetic Card
Reader).
• Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly (see Using the Smart Card Reader).
• Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing and Replacing MSAM Cards).
• If the problem persists, contact your local VeriFone representative.
Check Contactless Reader
• Perform a test transaction using one or more different contactless cards to
ensure the problem is not a defective card.
• Ensure that you are conducting the contactless transaction properly (see
Using the Contactless Reader).
• If the problem persists, contact your local VeriFone representative.