Vx810CTLS Installation Guide VeriFone Part Number 24963, Revision A
Vx810CTLS Installation Guide © 2007 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing Vx810CTLS. Audience This guide provides simple descriptions of Vx810CTLS features, as well as basic information for the installation and configuration of the Vx810CTLS. Organization This guide is organized as follows: Chapter 1, Overview. Provides an overview of the Vx810CTLS. Chapter 2, Setup. Explains setup and installation of Vx810CTLS, selecting a location and establishing connections with other devices.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. NOTE The pencil icon is used to highlight important information.
P REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions GID Group Identifier - Concept inherited from Verix terminals file system HDLC High-level Data Link Control ICC Integrated Chip Card (Smart Card) LCD Liquid Crystal Display MAC Message Authentication Code, as defined in ANSI X9.
P REFACE Guide Conventions 6 VX810 INSTALLATION GUIDE
CHAPTER 1 Vx810 Overview This chapter provides a brief description of the Vx810. The Vx810 is a customerfacing premium PIN pad brought about by VeriFone’s innovative Purpose Inspired Design program which focuses on real-world usage. Apart from its sleek, compact, and functional design, the Vx810 features a tripletrack, high coercivity magnetic stripe reader (MSR) and a Smart Card reader, both built and proven to perform consistently, even under the heaviest volumes.
V X 810 O VERVIEW Features and Benefits Features and Acclaimed Vx Solutions Reliability and Security Guarantees Extra Benefits Protection • Runs on Verix-based platform, proven in millions of VeriFone Vx Solutions installed worldwide. • Has exceptionally reliable magnetic stripe and smart card readers to reduce read errors. • Is PCI-PED approved for secure, reliable PIN entry on debit transactions. • Has received EMV Level 1 and 2 Type Approval for smart card transactions.
CHAPTER 3 Setup This chapter describes the setup procedure for Vx810, in the following sections: Selecting Location • Unpacking the Shipping Carton • Examining the Vx810 Features • Installing/Replacing MSAM Cards • Options • Cable Connections • Power Supply • Using the Primary Smart Card Reader • Using the Magnetic Stripe Card Reader • Using the SDIO Contactless Module E L N A I O T F N I E R D E I V NF O Selecting Location C • Use the following guidelines to select a location for the
S ETUP Unpack Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the Vx810 near water or in moist conditions.
S ETUP Examine V x 810 Features Examine x V 810 Features Before you continue with the installation process, familiarize yourself with the Vx810 features: FUNCTION KEYS DISPLAY MAGNETIC CARD READER ALPHA ATM SYLE KEYS TELCO KEYPAD COLOR-CODED FUNCTION KEYS (OPTIONAL) Figure 2 SMART CARD READER (OPTIONAL) Vx810 Features The Vx810 includes the following features: • A display. • Three types of keys: • Keypad matrix for four ATM-style keys and four Function keys. • Alpha key for entering text.
S ETUP Install/Replace MSAM Cards Install/Replace MSAM Cards You may need to install one or more multiple security access module (MSAM) cards or replace the old cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To change or install 1 MSAMs Remove the data cable from the back of the unit.
S ETUP Install/Replace MSAM Cards 5 Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted. Figure 5 MSAM Insertion 6 Close the MSAM compartment door and tighten the locking screw.
S ETUP Options Options VeriFone ships variants of the Vx810 for different markets. Your device may have a different configuration. Additionally, these variants can be ordered with different options. SDIO Contactless This SD card slot on the Vx810 also serves as an SDIO expansion port for Module installing an optional SDIO contactless module used for contactless smart card transactions.
S ETUP Privacy Shield Privacy Shield This figure shows an example of a Vx810 with the privacy shield installed.
S ETUP Cable Connections Connection to The Vx810 connects to a VeriFone terminal via a straight cable. There is a another VeriFone minimum power requirement for the Vx810, currently specified as 3.5W. In cases Terminal where the terminal is only able to provide a 7 V DC output to power the Vx810, the terminal must be able to source at least 0.5 A of current. Otherwise, proper functioning of the Vx810 is not guaranteed.
S ETUP Cable Connections Direct USB Similarly, a dongle cable is required in standard USB environments. For this cable Connection option, the host end has a molded housing which exposes the standard USB plug. Figure 13 Direct USB Connection USB–Download This cable option comes with a junction box that provides a mini-style Type B USB Support using an socket for connecting to the USB-based host and a DC jack for external power External Power connection.
S ETUP Power Supply Ethernet Connection with External Power Brick The cable required junction box that provides a standard RJ-45 LAN socket and a DC jack. However, since most hosts do not support peer-to-peer LAN connection to a PIN pad, an additional RJ-45 socket is provided on the junction box to allow a direct connection between Vx810 and the host.
S ETUP Smart Card Reader Use Smart Card Reader Use The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position the smart card with the gold contacts facing upward (see Figure 14). 2 Insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly.
S ETUP Magnetic Card Reader Use Magnetic Card Reader Use The Vx810 has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. To Conduct a Credit/ 1 Position a magnetic card with the stripe facing the keypad. Debit Card 2 Swipe it through the magnetic card reader.
S ETUP Using the SDIO Contactless Module Using the SDIO To conduct a contactless smart card transaction: Contactless 1 Gently tap the card onto or hold the card (up to 4 cm.) against the surface of Module the RFID canopy. 2 An activated LED visual on the RFID canopy accompanied by a short beeping sound indicates a successful transaction. E L N A I O T F N I E R D E I V NF O Figure 19 C Contactless Smart Card Reader Use R 32 20 VX810 REFERENCE GUIDE I V E S N O I 2 .
CHAPTER 37 Specifications This chapter describes the technical specifications for the Vx810 device. Product Specifications E L N A I O T F N I E R D E I V NF O Model Vx810 Processor 200 MHz Samsung S3C2410 ARM920 32-bit microprocessor Flash ROM 4MB installed (expandable to 8MB or 16MB) SRAM 2MB installed (expandable to 4MB) Operating System Verix V platform. Built specifically to provide true and secure multi-application capability, as well as dynamic memory allocation and file authentication.
S PECIFICATIONS Environmental, Regulatory and Performance Specifications Input Device Rubber keys: • 4 ATM-style function keys (F1 to F4) • 4 programmable function keys (PF1 to PF4) • 1 ALPHA key • Main keypad (0 to 9, *, and #) • 3 command keys (CANCEL, CLEAR, and ENTER) Peripheral Ports Single multi-connector, which supports power, RS-232, USB Client, USB Host, Ethernet, and power over Ethernet. SDIO interface supports optional expansion module for contactless payments or SD memory card.
S PECIFICATIONS Environmental, Regulatory and Performance Specifications This device is not intended for outdoor use and is certified for indoor use only.
CHAPTER 4 Maintenance and Cleaning The Vx810CTLS has no user-serviceable parts. Clean the PIN Pad To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
M AINTENANCE AND C LEANING Card Readers 24 VX810 INSTALLATION GUIDE
CHAPTER 5 Service and Support For Vx810CTLS problems, contact your local VeriFone representative or service provider. For Vx810CTLS product service and repair information: Service Returns • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the Vx810 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each Vx810 you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the Vx810CTLS. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M.
S ERVICE AND S UPPORT Accessories and Documentation 28 VX810 INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your Vx810 and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the Vx810. If you are having problems operating your Vx810, please read these troubleshooting examples.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
Vx810 CTLS Certifications and Regulations FCC Compliance The following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules: Manufacturer: VeriFone, Inc. Model: Vx810 CTLS Part 15 of FCC Rules The equipment has been tested and found to comply with the limits for Class B digital device, pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules.
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.
