Specifications

Moneris Vx810 Duet Operating Manual v1.1.01 111
10. Troubleshooting
If your terminal is not working properly and an error message appears on the screen, go to the list of Error
Messages and locate the message you see on the terminal. If the problem appears to be with the hardware,
go to the list of Hardware Problems
and locate the symptom. Then, review the possible problems and try
the suggested solution.
Note: Please keep any receipts printed during problem transactions. The Merchant Service Centre
representative may require information that appears on the receipts.
If this does not resolve the problem, contact the Moneris Merchant Service Centre
for assistance.
10.1. Additional Documentation
Additional documentation for the Vx810 Duet can be accessed in a number of ways:
• On performing transactions and end-of-day procedures, please refer to the Moneris Vx810 Duet
Using Your Terminal guide shipped with your hardware.
• On setting up your terminal, please refer to the Moneris Vx810 Duet Setting up Your Terminal guide
also shipped with your hardware.
• For complete instructions, please refer to the Moneris Vx810 Operating Manual. To download a
printable PDF of this manual, go to moneris.com/duet
.
• To access the Moneris Vx810 Duet Webhelp, go to moneris.com/duet
.
• For a copy of the Moneris Merchant Operating Manual, go to
www.moneris.com/Support/Downloads/MerchantManuals.aspx
.
To download other documentation, visit the Support - Downloads pages on our website
www.moneris.com
.
10.2. Telephone Assistance
When you need:
• to order POS stationary supplies including printer rolls
• to resolve balancing issues
• to solve problems with your terminal
• to report a Code 10 situation
• assistance changing your terminal configuration
• Credit Voice Authorizations
Please contact:
Moneris Merchant Service Centre
Toll free 1-866-319-7450
24 hours a day, 7 days a week