Specifications

10. Troubleshooting
Moneris Vx810 Duet Operating Manual v1.1.01 113
ERROR MESSAGE PROBLEM & SOLUTION
This symbol appears when the terminal is in Demo Mode.
Exit Demo Mode to remove the symbol from the display.
EMPTY BATCH If you attempt a Pre Auth Completion but there are no uncompleted Pre-
Authorizations in the terminal memory, the Empty Batch message appears.
Press OK to return to the Pre Auth menu.
ERR READ CARD NO. There is a problem with the magnetic stripe on the card that was swiped.
Try swiping the card again, this time more slowly or quickly, or from front of
the terminal to the back.
If the message reappears:
- for credit card with stripe – key in the card number.
- for credit card with chip – swipe the card
- for debit card with stripe or chip – request another form of payment.
EXCEEDS REFUND LIMIT The total value of refunds performed today is greater than your daily refund
limit.
Call the Moneris Merchant Service Centre for a temporary increase. Please
have the original purchase receipt available for reference.
EXPIRED CARD The expiry date on the card that was swiped has passed.
Request another form of payment.
HOST LOGON REQUIRED The terminal has been logged off to protect it from attempts to perform
unauthorized transactions.
Perform a Logon transaction.
INIT REQUIRED When this message is displayed at the top of the screen (alternating with the
date and time), the Moneris host is requesting a re-initialization of the
terminal.
INVALID DATE The date entered is not a valid date.
The date must be entered in the MMYY format and must be a valid calendar
date, e.g. 1409 is not a valid date.
Check the date and re-enter it when the prompt re-appears.
INVALID The password entered does not match the manager's password.
Press CANC ANNUL then re-enter the manager password and press OK.
Inv# is 7 char max
Press OK key
The Private Label card or Purchasing card used for this transaction only
supports invoice numbers with a maximum of 7 characters. The invoice
number keyed in earlier in the transaction was longer than 7 characters.
Press OK. The "Invoice #:" entry screen appears.
Check the invoice number, enter the correct number of characters and press
OK to continue the transaction.