Specifications

10. Troubleshooting
114 Moneris Vx810 Duet Operating Manual v1.1.01
ERROR MESSAGE PROBLEM & SOLUTION
INVALID ACCNT NO. During a swiped credit card transaction, the digits entered as the last four of
the credit card do not match the last four digits of the card number encoded on
the card's magnetic stripe.
Check the card number and re-enter the last four digits when the "Last 4
digits:" prompt re-appears.
If the prompt reappears, contact the Moneris Merchant Service Centre for
assistance.
LINE BUSY Check if the phone line is shared with another piece of equipment, e.g. a fax
machine.
If it is, disconnect the other piece of equipment to leave the line free for the
terminal and try the transaction again.
OR
Check if a prefix is required to dial out.
If it is, set the PABX code to the required prefix then try the transaction again.
MUST SETTLE SOON The terminal batch file is nearly full.
Perform a Batch Clear transaction to empty the batch file.
NO ACTIVITY There are no transactions associated with that clerk ID.
OR
That Clerk ID does not exist.
Check the Clerk ID and try the Clerk Subtotals report again.
NO AIDs If this message appears when the terminal is powering up, press OK to
continue or wait 45 seconds for the terminal to continue on its own.
No Chip CD On Pre Auth
Please Remove Card
Your terminal is not configured to process Pre Auth transactions using a chip
card and a chip card has been inserted during a Pre Auth transaction.
Remove the chip card, press CANC ANNUL to return to the transaction menu
and perform a Purchase transaction with the chip card.
NO LINE The terminal cannot detect a dial communications line.
Check that all communications cables are connected to the base and the wall
jack correctly. If they are, check the phone line for dial tone.
Check that the phone line is an analog dial line. The terminal will not work on
a digital phone line or on VoIP.
Try the transaction again. If the message reappears, unplug and replug the
power cable at the power source.
NO MATCH The information you have used to find a transaction in memory can not be
found.
Check the information and try again.
NO NETWORK
CONNECTION
Check the communications cable to ensure it is connected to the terminal and
the wall jack.