Specifications

10. Troubleshooting
116 Moneris Vx810 Duet Operating Manual v1.1.01
ERROR MESSAGE PROBLEM & SOLUTION
RETRY TRAN? Select YES to retry the transaction. The terminal will try to send the
transaction to the Moneris Host using the card data already entered.
Select NO to return to the transactions menu.
SETTLE FAILED The connection with the Moneris host was lost during the batch close function
and the settlement was not completed.
Try the Batch Close again. If the batch totals are $0, print a Deposit Totals
report and a Stored Transactions report then call the Moneris Merchant Service
Centre.
SYSTEM PROBLEM This message will be followed by one of the three following messages:
- TCP INIT ERR: ####
- TCP RECV ERR: ####
- TCP SEND ERR: ####
A communication error has occurred.
Call the Moneris Merchant Service Centre and give the agent the four-digit
number.
TABLE FULL You have tried to add too many Clerk IDs or Terminal Names.
You can add a maximum of 255 different Clerk IDs and 100 different
Terminal Names.
TCP INIT ERR: #### Refer to the SYSTEM PROBLEM error message.
TCP RECV ERR: #### Refer to the SYSTEM PROBLEM error message.
TCP SEND ERR: #### Refer to the SYSTEM PROBLEM error message.
TIP ERROR The cardholder has keyed in a tip amount that is greater that the standard
percentage or a tip percentage that is not defined in the terminal.
TRANS CANCELLED The CANC ANNUL key was pressed during the transaction.
- If the cardholder pressed the CANC ANNUL key, ask the cardholder to
return the PINPad/terminal.
- Press OK to display the merchant prompts and print the merchant copy of the
cancelled receipt.
- Retry the transaction.
TRANS NOT ALLOWED You have attempted to perform a transaction that is either not configured on
your terminal or not set up in your merchant account.
If this appears during a Batch Close transaction, your merchant account is set
up to close your batches automatically. Simply print a Merchant Sub-totals
report at the end of each business day.
Call the Moneris Merchant Service Centre for assistance.
USE MAG STRIPE ON
TERMINAL
Your terminal is configured for Visa Debit Opt Out and you have attempted to
perform a Visa Debit transaction. The message appears when you remove the
card from the terminal after you receive a "Card Not Accepted" message and
then press OK at the "Remove Card" prompt.
Press CANC ANNUL and request another form of payment.
VIVO ENTRY PASSWORD The "8" key was pressed when the terminal was at the applications menu (e.g.
attempting to key in a dollar value of $8.00 or another value that includes an
8).
Press CANC ANNUL to return to the applications menu.