Specifications

10. Troubleshooting
118 Moneris Vx810 Duet Operating Manual v1.1.01
HARDWARE PROBLEM SOLUTION
Display lighting is too bright
or too dark
The contrast setting is too high or too low.
Check the contrast setting and increase or decrease it to work with the lighting
at the terminal location.
Magnetic Stripe Card reader
won't read cards.
Try swiping the card more quickly or more slowly or from the front of the
reader towards the back.
Try swiping a different card. If this card can be read, the problem is with the
first card. Request another form of payment.
Use a Head Cleaning Card to clean the card reader (a.k.a. the magnetic stripe
reader or MSR). Contact the Moneris Merchant Service Centre if you need
Head Cleaning Cards.
If the card reader still won't read cards, contact the Moneris Merchant Service
Centre for assistance.
Leftmost LED on the
contactless reader is not lit up.
Check that the contactless reader module is securely connected to the terminal
or to the top of the Vx810 PINPad.
Nothing is possible on the
terminal after initial
communications configuration
is completed: not initialization,
not transactions
Contact the Moneris Merchant Service Centre for assistance.
Printer Jam Open the printer and check that:
- the paper feed is clear.
- the paper roll is seated correctly.
Close the printer lid and ensure that it is closed completely.
When the problem is fixed, the printer will finish printing the receipt or report
that was in progress. If necessary, reprint the transaction.
Note: Debit transactions cannot be performed until the printer problem is
fixed. Credit transactions can be performed manually if necessary.