Specifications

2. Features and Procedures
Moneris Vx810 Duet Operating Manual v1.1.01 23
2.2.1. Chip Cards
Cards with a chip in them, called "chip cards," must be inserted into the chip card reader and left in the
reader for the entire transaction. The terminal will prompt you when it is time to remove the chip card
from the chip card reader.
Chip cards can be customized by the card issuer to have different applications and methods of verifying
the cardholder, so different chip cards may have different prompts. Some prompt for a PIN (like a debit
card), while others prompt for a signature on the receipt (like a magnetic stripe credit card).
If the chip card prompts for a PIN, the cardholder must enter their PIN. If the PIN is wrong, they will be
prompted to retry. If they forget their PIN, cancel the transaction, request another form of payment and
direct the cardholder to contact the card issuer.
Note: Not all chip card types are currently supported. If you insert an unsupported chip card, you will be
prompted to swipe the card. If you swipe a supported chip card, you will be prompted to insert the chip
card.
If the transaction cannot be completed with the chip card, request another form of payment, and tell the
cardholder to contact the card issuer.
As a best practice, always look for "VERIFIED BY PIN" on the Merchant copy of the receipt. If
"VERIFIED BY PIN" appears, no signature is required. If a signature line appears, the cardholder MUST
sign the receipt.
Identifying a Chip Card
Every time a cardholder presents a card:
2.2.2. Contactless Cards
If an optional modular contactless reader is connected to the Vx810 Duet terminal and your merchant
account is configured for it, you can process transactions with contactless cards. Customers can simply
tap or wave their card in front of a contactless reader and a transaction is completed in seconds with no
signature verification or PIN entry.
The Vx810 Duet supports two Contactless Programs: MasterCard PayPass and Visa payWave.