Specifications

2. Features and Procedures
Moneris Vx810 Duet Operating Manual v1.1.01 31
Selecting the Merchant Language
The Merchant Language is used on merchant terminal prompts, the merchant copy of receipts and reports.
The language is initially set on the Moneris Host but it can be changed anytime through the
CONFIGURATION menu.
IMPORTANT: The language can be changed only AFTER the terminal's first initialization.
To change the Merchant Language:
1. On the applications menu, select DEBIT & CREDIT.
The transactions menu appears.
2. Press OK to access the CONFIGURATION menu.
3. Scroll down and select Set Language.
4. Select ENG (English) or FRN (French).
5. Press CANC ANNUL then press the * (ASTERISK) key to return to the applications menu.
Selecting the Customer Language
The Customer Language is used on customer terminal prompts and customer copies of receipts. By
default, the language is the same as the Merchant Language but is set for each individual transaction
based on the Language Code on the customer's card. When the terminal detects the code, it switches to
that language for the duration of the transaction. When the transaction is complete, the terminal reverts to
the Merchant Language.
If a Language Code is not present on the card or if it is neither English nor French, the terminal prompts
the customer to select either English or French.
To change the Customer Language on the terminal:
1. You or the customer swipes or inserts the card .
2. At the "Select Language" prompt, the customer selects ENG or FRN.
The selected language is used for the duration of the transaction.
To change the Customer Language on the PINPad:
1. The customer swipes or inserts the card.
2. At the "SELECT" prompt, the customer selects ENGLISH or FRENCH.
The selected language is used for the duration of the transaction.
2.3.5. Taking a Manual Imprint of a Credit Card
If the "Imprint Card Press OK Key" prompt appears:
1. Take an imprint of the customer's credit card using the imprinter and the appropriate paper Sales Draft
(e.g., a Visa Purchase paper sales draft for a Purchase on a Visa card). Ensure that the Card Number,
Issue Date, Expiry Date and Cardholder Name are legible.
2. Print the transaction date and amount on the paper sales draft.
Note: If the transaction amount is over your Merchant Floor Limit, call the Moneris Credit Voice
Authorization number to obtain a Voice Authorization Number for the transaction and record the Voice
Authorization Number on the paper sales draft.
3a. To process a Purchase, have the cardholder sign the sales draft. Ensure the signature matches the
signature on the card. If not, contact
the Moneris Merchant Service Centre.
OR
3b. To process a Refund, sign the sales draft yourself.