Specifications

2. Features and Procedures
40 Moneris Vx810 Duet Operating Manual v1.1.01
2.3.19. Requesting a Code 10 Authorization
During a transaction, if you feel that a customer, card or transaction is suspicious and needs investigating,
call the Moneris Merchant Service Centre
and state that the call is a Code 10. This will alert the Moneris
agent without alarming your customer. The operator will ask you some "Yes/No" questions and then
provide instructions.
Reasons for calling in a Code 10 include:
• the signature on the credit card does not seem to match the signature on the receipt.
• the card appears to have been tampered with.
• the name on the card is inconsistent with the person’s gender.
• the customer is purchasing an unusual number of expensive items.
• the customer’s purchases seem randomly selected, with little regard for size, quality or value.
• the customer seems nervous or signs slowly with uncertainty.
2.3.20. Dealing With Disputed Debit Transactions
Do not attempt to resolve or compensate a cardholder for a disputed Debit transaction. Refer the
Cardholder to their Financial Institution.