Specifications

Moneris Vx810 Duet Operating Manual v1.1.01 1
1. Introduction
1.1. Getting Started
You must prepare your terminal before you process transactions:
1. Set up the hardware
.
2. Configure the terminal
.
3. Initialize the terminal
.
4. Log on to the Moneris Host
.
Once the terminal is ready to use, practice performing transactions in Demo Mode
to ensure that any
errors made while learning to perform transactions do not affect your business account.
1.2. Learning About the Terminal
The Moneris Vx810 Duet is an all-in-one POS solution consisting of the lightweight Vx810 terminal,
incorporating a display screen and keypad, that connects to the Duet base containing the printer and
communications hardware. The Duet can be operated with two optional devices: an external PINPad and
a modular contactless reader.
The display screen displays prompts for you to respond to as well as other prompts for the customer.
During transactions that require customer input, you will need to pass the PINPad back and forth so that
you and the customer can view prompts and respond to them using the keypad.
The Vx810 Duet supports magnetic stripe and chip cards for debit and credit transactions, contactless
cards for credit (and some debit) transactions, and magnetic stripe cards for purchasing card transactions.
To introduce yourself to the terminal, read these sections:
• Moneris Vx810 Duet Hardware
• Features and Procedures
• Demo Mode
• The Menu Feature
1.3. Caring for your Moneris Hardware
Proper care of your terminal and base will help ensure uninterrupted service. Here are some
recommendations for maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
• DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild soap solution.
• Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware components.
• Avoid spilling liquids on components.
• Do NOT expose components to extreme temperatures.
1.3.1. Caring for the Terminal
• Clean the Magnetic Stripe Reader (MSR) periodically, using a Moneris POS cleaning card. These
cards can be ordered online at shopmoneris.com
or by phone at 1-866-421-1666.
Note: Do NOT use the MSR cleaning card in the Chip Card Reader.