Vx810 DUET Installation Guide VeriFone Part Number 24969, Revision B
Vx810 DUET Installation Guide © 2008 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 5 Troubleshooting Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Guidelines Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 CHAPTER 6 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE Use this guide as the primary source of information for setting up and installing the Vx810 DUET. Audience Organization This guide provides a simple description of the Vx810 DUET’s features as well as basic information for the device’s installation and configuration. This guide is organized as follows: Chapter 1, Overview. Provides an overview of the Vx810 DUET. Chapter 2, Setup.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. NOTE The pencil icon is used to highlight important information.
P REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions SC Smart Card (Integrated Chip Card) UART Universal Asynchronous Receiver-Transmitter USB Universal Serial Bus VX810 DUET INSTALLATION GUIDE 7
P REFACE Guide Conventions 8 VX810 DUET INSTALLATION GUIDE
CHAPTER 1 Overview This chapter provides a brief description of the Vx810 DUET. Vx810 DUET The Vx810 DUET is a complimentary solution for the Vx810. The Vx810 is a programmable PIN pad that runs on the Verix V platform. It is VeriFone’s high-end market solution that is further enhanced by the inclusion of contactless functionality in the form of an Secure Digital Input/Output (SDIO) module.
O VERVIEW Features at a Glance Table 3 Vx810 DUET Features Feature Description Communication • 14.
CHAPTER 2 Setup This chapter describes the setup procedure for Vx810 DUET, in the following sections: Select Location • Select Location • Unpack Shipping Carton • Examine Vx810 DUET Features • Cable Connections • Power Supply Use the following guidelines to select a location for the Vx810 DUET. Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table.
S ETUP Unpack Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the Vx810 DUET near water or in moist conditions.
S ETUP Examine V x 810 DUET Features Examine x V 810 DUET Features Before you continue with the installation process, familiarize yourself with the Vx810 DUET features: PIN PAD CRADLE POWER SOCKET PAPER DOOR THERMAL PRINTER PIN PAD CONNECTOR RS232 PORT USB PORT ETHERNET PORT PHONE LINE Figure 1 Vx810 DUET Features The Vx810 DUET includes the following features: • The PIN pad Cradle where the Vx810 is placed. • A Power Socket where the power cable is plugged.
S ETUP Connect the V x 810 DUET to a V x 810 Connect the Connect the Vx810 DUET to the Vx810 using the following steps: Vx810 DUET to a 1 Unscrew the latch on the upper-right corner of the rear Vx810’s back then slide Vx810 it open. Figure 2 Removing the Latch 2 Attach the connector to the slot then screw the latch back on. PIN PAD CONNECTOR Figure 3 Attaching the Connector 3 Place the Vx810 on the Vx810 DUET.
S ETUP Installing a Paper Roll 4 Connect the power cord. Figure 5 NOTE Connecting the Power Cord The cable from Vx810 DUET needs to be connected to the Vx810 PIN pad first before the power supply can be plugged in. The Vx810 DUET does not have an LED to indicate if it is powered on. To verify if the connection is working and the unit is indeed powered on, use the backlight of the Vx810’s LCD as a reference. Mounting the Vx810 with a contactless module follows the same procedure.
S ETUP Installing a Paper Roll To install a Paper 1 Lift the paper door up. Roll Figure 6 Opening the Paper Door 2 Lift the paper tray and remove any partial roll of paper. 3 Hold the roll so the paper feeds from the bottom of the roll. 4 Place the paper roll into the printer tray. Figure 7 Loading Paper Roll 5 Pull the paper up past the glue residue on the paper roll.
S ETUP Cable Connections 7 Tear the paper off against the serrated plastic strip in the printer. Figure 8 Closing Paper Door Cable The Vx810 DUET has four ports to facilitate different types of cabling connections: Connections 1 Phone Line Connection 2 Ethernet Connection 3 Direct USB Connection 4 RS232 Connection Phone Line The DUET serves as the connection through which the mounted Vx810 can be Connection connected to a phone line outlet using a standard phone line cable.
S ETUP Cable Connections Ethernet A standard RJ-45 ethernet cable can be used when connecting the Vx810 Connection mounted on the DUET to a network or another device with an ethernet port. Connect one end of the ethernet cable to the appropriate port at the back of the DUET and the other into its corresponding socket. Figure 10 Vx810 DUET Connected via Ethernet Cable Direct USB A standard USB port is provided at the back of the DUET.
S ETUP Power Supply RS232 Connection The RS232 port can be used to connect the mounted Vx810 on the DUET to another related device such as an electronic cash register. Connect one end of the RS232 cable to the corresponding socket at the back of the DUET and the other end to the desired related device, such as the cash register. Figure 12 Power Supply Vx810 DUET Connected via RS232 Cable to an ECR Before connecting a power supply, disconnect the power pack cord from the power outlet.
S ETUP Power Supply 20 VX810 DUET INSTALLATION GUIDE
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx810 DUET. Specifications The following specifications describe the Vx810 DUET physical and electrical characteristics. Model Vx810 DUET Power Pack Input rated: 100 - 240V AC, 50/60 Hz; Output rated: 9V DC 4A Printer Integrated thermal printer, 18 lines per second, Print Column width option for 24/32/42 characters/line; Paper roll 47mm wide by 25 meter long, single ply. Modem Standard 14.
S PECIFICATIONS Environmental, Regulatory, and Performance Specifications Compliance Emission Standards Certifications This device is compliant to the following emission standards for information technology equipment: Radiated and Conducted Emissions (EN 55022:2006 / CISPR22 Class A).
CHAPTER 4 Maintenance and Cleaning The Vx810 has no user-serviceable parts. Clean the Vx810 To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Accessories and Documentation section). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
Clean the V x 810 24 VX810 INSTALLATION GUIDE
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx810 device. If you have problems operating your Vx810 device, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Printer Paper Jam Printer Paper If paper jams inside the printer: Jam 1 Lift the paper door at the bottom of the cradle. 2 Remove the damaged paper roll and clear the feed mechanism. 3 Install a roll of printer paper, as described in Installing a Paper Roll. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. WARNING 26 VX810 INSTALLATION GUIDE Poor-quality paper may jam the printer.
CHAPTER 6 Service and Support For Vx810 DUET problems, contact your local VeriFone representative or service provider. For Vx810 DUET product service and repair information: Service Returns • USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the Vx810 DUET to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each Vx810 DUET you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the Vx810 DUET. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com Power Supply Power Cord • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M.
S ERVICE AND S UPPORT Accessories and Documentation 30 VX810 DUET INSTALLATION GUIDE
INDEX A product display technology 21 model 21 operating system 21 voltage 21 accessories 29 data cables 29 power cords 29 power packs 29 C cables ordering data cables 29 cords, ordering power cords 29 D data cables, ordering 29 documentation 29 acronym definitions 6 T terminal accessories 29 documentation 29 service and support 27 troubleshooting blank display 25 I installation unpack the shipping carton 12 M maintenance cleaning the unit 23 returning a unit for repair or replacement 27 P power cor
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