VX 820 Installation Guide C E L N A I O T F N I E R E ID V NF .4 O TE L P M E T A R EV A VeriFone Part Number DOC282-003-EN-A, Revision A.
VX 820 Installation Guide © 2010 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the VX 820. Audience Organization This guide describes the VX 820 features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Overview. Provides an overview of the VX 820. E L N A I O T F N I E R E ID V NF O Chapter 2, Setup. Explains setup and installation of the VX 820, selecting a location, and establishing connections with other devices.
P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information.
P REFACE Guide Conventions Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 C Acronym Definitions Acronym Definitions AES Advanced Encryption Standard Algorithm DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.
P REFACE Guide Conventions C E L N A I O T F N I E R E ID V NF O R 6 VX 820 INSTALLATION GUIDE I V E S N O I 4 .
CHAPTER 1 Overview This chapter provides a brief description of VeriFone’s VX 820. VX 820 The VX 820 takes the most usable and ergonomic hand-held PIN pad payment device and takes it to a new level by adding a color touchscreen display, a larger keypad, and integrated contactless capability. It is designed to fit in a variety of payment environments to suit nearly any need. With VeriFone’s patent-pending MAXui design, enhanced with a robust 3.
O VERVIEW Features and Benefits Features and Exceptional Ease of Use Benefits • Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input • Intuitive telco-style interface with large, colored control keys and optionally 4 soft-function keys as well as 4 screen-addressable keys via touchscreen simplify training and reduce support requests • 240 x 320 pixel color TFT (QVGA) display that supports up to 26 lines x 26 characters
CHAPTER 2 Setup This chapter describes the setup procedure for the VX 820, in the following sections: C • Select Location • Unpack Shipping Carton • Examine VX 820 Features • MSAM / Micro SD Cards • Cable Connections • Cable Connections • Power Supply • Smart Card Reader Use • Magnetic Card Reader Use • Contactless Transactions • Optional Accessories E L N A I O T F N I E R E ID V NF O Select Location 5 . A Use the following guidelines to select a location for the VX 820.
S ETUP Unpack Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the VX 820 near water or in moist conditions.
S ETUP Examine VX 820 Features Examine VX 820 Features Before you continue with the installation process, familiarize yourself with the VX 820 features: TOUCH-SCREEN DISPLAY E L N A I O T F N I E R E ID V NF O TELCO KEYPAD MAGNETIC CARD READER COLOR-CODED FUNCTION KEYS Figure 2 SMART CARD READER VX 820 Features The VX 820 includes the following features: C 5 . A • A touch-screen display. • Three color-coded function keys below the keypad (CANCEL [RED], BACKSPACE [YELLOW], ENTER [GREEN]).
S ETUP MSAM / Micro SD Cards MSAM / Micro SD Cards You may need to install one or more multiple security access module (MSAM) cards or replace the old cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To change or install 1 MSAMs Remove the data cable from the back of the unit.
S ETUP MSAM / Micro SD Cards 5 Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted. E L N A I O T F N I E R E ID V NF O Figure 5 To change or install a 1 Micro SD Card MSAM Insertion Follow steps 1-4 for opening the VX 820 compartment door. 2 Insert the Micro SD card directly into the slot across the MSAM card holders. C 5 .
S ETUP Cable Connections Cable Connections The VX 820 has six general cabling scenarios, depending on what the VX 820 connects to: 1 Connection to another VeriFone Terminal 2 RS232 Connection using an External Power Brick 3 Direct USB Connection 4 USB–Download Support using an External Power Brick 5 PoweredUSB connection 6 Ethernet Connection with External Power Brick CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to E L N A I O T F N I E R E ID V NF O work properly
S ETUP Cable Connections RS232 Connection A special dongle cable is used, where one end of the cable plugs into the VX 820 using an External while the other end terminates in a DB-9 connector housing. On the housing, a Power Brick DC jack is provided to connect to an external power brick. This is a generic cable for all RS232-based hosts.
S ETUP Cable Connections PoweredUSB For a USB-based host with PoweredUSB feature, a straight cable is all that is connection required. The VX 820 supports the 12 V DC option. Figure 12 PoweredUSB Connection E L N A I O T F N I E R E ID V NF O Use the DC jack provided on the USB power cable to connect to an external power brick. Connect the cable to the VX 820 and plug the male USB connector into the corresponding USB port on the USB host as illustrated in Figure 10. A C Figure 13 CAUTION 5 .
S ETUP Power Supply Ethernet Connection with External Power Brick The cable required junction box that provides a standard RJ-45 LAN socket and a DC jack. However, since most hosts do not support peer-to-peer LAN connection to a PIN pad, an additional RJ-45 socket is provided on the junction box to allow a direct connection between VX 820 and the host.
S ETUP Smart Card Reader Use Smart Card Reader Use The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position the smart card with the gold contacts facing upward (see Figure 15). 2 Insert it into the smart card reader slot in a smooth, continuous motion until it seats firmly.
S ETUP Contactless Transactions Contactless Transactions The VX 820 supports contactless transactions through an integrated contactless module. Using the VX 820 for The VX 820 only becomes active for contactless smart card transactions when Contactless initialized by an application. Transactions To perform a contactless smart card transaction: 1 Gently tap the card onto or hold the card (within to 4 cm.) against the surface of the display.
S ETUP Optional Accessories Optional Accessories These accessories do not come with the standard VX 820 package but can be used to further enhance the device’s functionality. Privacy Shield This figure shows an example of a VX 820 with the privacy shield installed. E L N A I O T F N I E R E ID V NF O Figure 18 Installed Privacy Shield Stylus and Holder An stylus with holder can be attached to the VX 820 and used as an alternative device input method. C R I V E S N O I 5 .
S ETUP Optional Accessories Mounting Adapter This optional accessory is used to mount the VX 820 to vertical or inclined surfaces. First, screw the mounting adapter in place using the two slots behind the terminal, and optionally the stylus holder. E L N A I O T F N I E R E ID V NF O Attach three M3 screws to the desired surface. Make sure that they are placed at distances that align with the slots on the mounting adapter. Finaly, slide the terminal with the attached adapter in place.
S ETUP Optional Accessories C E L N A I O T F N I E R E ID V NF O R 22 VX 820 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 820. Unit Power • Requirements E L N A I O T F N I E R E ID V NF O Power Pack • PWR282-001-01-A (varies per region) • UL, ITE listed, Class 2, switching power supply • PS, 100-240V, 9V DC UNIVERSAL, 1A, 9W Temperature • • Humidity • External • Dimensions • C 5-12VDC, 4.
S PECIFICATIONS Keypad • • Peripheral Ports • Security • C 3 x 4 numeric keypad, plus screen addressable keys can be simulated on touchscreen Single multi-port connector which supports RS-232, USB 2.0 device, USB Host, Ethernet 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 3.0 approved E L N A I O T F N I E R E ID V NF O R 22 VX 820 INSTALLATION GUIDE I V E S N O I 4 .
CHAPTER 4 Maintenance and Cleaning The VX 820 has no user-serviceable parts. Clean the PIN Pad To clean the unit, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R E ID V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
M AINTENANCE Card Readers AND C LEANING C E L N A I O T F N I E R E ID V NF O R 24 VX 820 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 5 Service and Support For VX 820 problems, contact your local VeriFone representative or service provider. For VX 820 product service and repair information: USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your VeriFone representative. E L N A I O T F N I E R E ID V NF O Service Returns NOTE C • Before returning the VX 820 to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each VX 820 you return to VeriFone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • C Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories Accessories and Documentation Accessories Accessories and Documentation Supplementary Hardware VeriFone produces accessories and documentation for the VX 820. When ordering, please refer to the part number in the left column. VeriFone Online Store at www.store.verifone.com • USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M.
S ERVICE AND S UPPORT Accessories Accessories and Documentation C E L N A I O T F N I E R E ID V NF O R 28 VX 820 INSTALLATION GUIDE I V E S N O I 5 .
CHAPTER 6 Troubleshooting Guidelines This chapter lists typical examples of malfunctions that you may encounter while operating your VX 820 and the steps that you can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX 820. If you are having problems operating your VX 820, please read these troubleshooting examples.
T ROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly (see Magnetic Card Reader Use).
T ROUBLESHOOTING G UIDELINES Transactions Fail To Process C E L N A I O T F N I E R E ID V NF O R I V E S N O I 5 .
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com C E L N A I O T F N I E R E ID V NF O R VX 820 Installation Guide VeriFone Part Number DOC282-003-EN-A, Revision A.5 I V E S N O I 5 .
