User Guide MiFi® 5510L 90026642 - R1
©2013 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Package Contents . . .
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connected Devices. . . . . . . . . . . . . .
1 Getting Started Overview Components Power Management Caring for Your Device
Overview Congratulations on your purchase of the Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 5510L ! With the Jetpack Mobile Hotspot you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**. The Jetpack is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most.
Components ➋➋ ➎➎ ➏➏ ➍➍ ➊➊ ➌➌ ➊➊ ➋➋ ➌➌ ➍➍ Scroll Left/Right — Scrolls left or right through available menu options. ➎➎ ➏➏ Power Button — Powers the Jetpack on and off. Charging Port — The wall charger connects here. Select Button — Use to select a menu option. Status Display — Provides connection and battery status, network signal strength, roaming status, and the number of users connected with Wi-Fi. Red Lighting Effect — Illuminates when display is on and when Jetpack is charging.
Status Indicators DISPLAY ICON DESCRIPTION No icons The Jetpack is powered off or not receiving power, or the screen is in power-saving mode Status Bar Connected Devices Scroll and select the icon to display the number and IP address of connected devices . Messages Scroll and select the icon to display the number of unread SMS messages. Network Signal Strength More bars indicate more signal strength. Battery More white on the battery indicates more battery life.
Software Update Scroll and select the icon to display the current software version, date and time of last check for updates and to check for current software updates. About Jetpack Scroll and select the icon to display the mobile number, model number, IMEI, URL and Admin Password for your Jetpack. Home Scroll and select the icon to return to the Jetpack Home page and to access menu options. Data Usage Scroll and select the icon to view the amount of data used in the current billing period.
Power Management Your Jetpack will work from its battery or when plugged into a power source. •• Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery icon bars blink. When the battery is fully charged, the battery icon is solid. •• USB wall charger — You can use the Jetpack when the charger is plugged into a wall socket. Please ensure the wall socket is located near the equipment and is easily accessible.
Caring for Your Device Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: •• Protect the Jetpack from liquids, dust, and excessive temperatures. •• Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna. •• Store the Jetpack in a safe place when not in use.
2 Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete
Accessing the Network 4G LTE With LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*. 4G Mobile Broadband with LTE* •• Download: typical download speeds of 5-12 Mbps. •• Upload: typical upload speeds of 2-5 Mbps. 3G Mobile Broadband with EVDO Rev.
Using Your Jetpack for the First Time To get started, follow these steps: ➊➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.) ➋➋ ➌➌ ➍➍ ➎➎ Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card on page 11.) ➏➏ Connect to Jetpack Settings. (See Connecting to Your Jetpack on page 17.) Insert and charge the battery. (See Insert and Charge the Battery on page 13.) Turn on the Jetpack. (See on page 15.
Install the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. To install your new 4G LTE SIM card if it is not pre-installed, follow these steps: ➊➊ ➋➋ Remove the battery door cover located on the underside of the Jetpack. ➌➌ ➍➍ ➎➎ Lift the SIM card removal hinge and move out of the way.
Remove the 4G LTE SIM Card To remove the 4G LTE SIM card, follow these steps: ➊➊ ➋➋ Remove the battery door cover located on the underside of the Jetpack. ➌➌ ➍➍ ➎➎ Lift the SIM card removal hinge and move out of the way. Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment. Place your forefinger on the SIM Card and carefully slide the SIM Card backwards to remove.
Insert and Charge the Battery IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least 3.5 hours to ensure a full initial charge. To insert and charge the battery, follow these steps: ➊➊ Press your finger against the battery door removal tab, then lift and remove the battery door cover. ➋➋ Align the gold-colored contacts on the battery with the gold-colored contacts on the Jetpack and gently slide the battery into place.
➍➍ ➎➎ Connect the micro USB end of the charger into the charging port of the Jetpack. Plug the other end of the wall charger into the appropriate electrical outlet. CAUTION! Use only batteries and chargers with your Jetpack that have been approved by Verizon Wireless. The failure to use approved batteries and chargers may increase the risk that your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.
Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers. •• It normally takes at least three hours to fully charge the battery with the wall charger. •• Do not use sharp objects to access the battery well, this may damage the Jetpack and the battery. •• Do not use excessive force to remove the battery or to access the battery well.
Power the Jetpack On and Off Power On •• Press the Power Button until the Jetpack display lights up. After the initial startup screens display, select Menu to access the menu. Power Off •• Press and hold the Power Button until the display shows MiFi Powering Off. The Jetpack will continue its shutdown procedures for several seconds and then automatically turn off the display.
Connecting to Your Jetpack Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™. Your default Wi-Fi Name (SSID) and Wi-Fi Password can be found on the Jetpack display upon initial power up.
Using Your Jetpack After Setup is Complete You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 10 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on. To find the name of the Wi-Fi network (SSID) name and Wi-Fi password on the Jetpack screen: ➊➊ ➋➋ Select Menu and open the Wi-Fi Name/Password option. Select Open to display the Wi-Fi Name/Password.
➌➌ To change your Wi-Fi Name/Password, from My Jetpack Home select Manage My Jetpack > Customize my Wi-Fi Settings. ➍➍ Enter the new Wi-Fi Name in the Wi-Fi name field and the new Wi-Fi Password in the Wi-Fi password field. ➎➎ Click Save Changes.
➏➏ To change your Admin Password, from My Jetpack Home, select Manage My Jetpack > Change my Jetpack Admin Password. ➐➐ ➑➑ Enter your current Admin Password in the Enter current password field. ➒➒ Click Save Changes. Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.
Using the Device User Interface From the Jetpack UI display you can check your Jetpack status, view your current data usage, and access icon-based menu options. To view the current status of your Jetpack: ➊➊ Press the power button to turn on the Jetpack and display the Home Screen. The status bar is at the top of the screen. ➋➋ Check the status indicators for network signal strength , data traffic activity messages , number of connected devices , and battery strength .
3 Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack
Managing Your Jetpack Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack web-based interface. On the Jetpack Device ➊➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋➋ Use the status bar to monitor network signal strength, data activity, messages, connected devices and battery life .
On the Jetpack Web Interface To connect to the Jetpack web interface and customize your Jetpack settings: ➊➊ Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 18.) ➋➋ Open your browser and type http://my.jetpack/ or http://192.168.1.1 into the address bar. Press Enter. The Jetpack Home page opens. (See Sign In on page 25.
Sign In The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in.
Sign In Type the Jetpack Admin Password (the default password is found on the Jetpack by scrolling to the About Jetpack icon and selecting Open > More > More to display the Admin Password) in the Sign In field at the top right corner of the window. Click Sign In. If you forget your Admin Password, click I Forgot the Admin Password and a reminder will appear telling you where to find your password. Click OK. Menu Panel The Menu Panel is the primary navigation for MiFi Settings.
My Jetpack Home My Jetpack Home is your gateway to configuring and managing your Jetpack. On the Jetpack Device ➊➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋➋ ➌➌ ➍➍ Press the select button to display the Menu icons. ➎➎ To return to the Home screen, press the select button to close the selected menu screen, then scroll to the Jetpack Home icon and press the select button to Go Home.
On the Jetpack Web Interface The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack. The Jetpack Home page contains the following quick link menu options: •• Manage My Jetpack (See Manage My Jetpack on page 29.) •• My Account & Tools (See My Account & Tools on page 33.) •• Help & Support (See Help & Support on page 34.
Manage My Jetpack The Manage My Jetpack menu contains the following options: •• Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 30.) •• Change my Jetpack Admin Password (See Change my Jetpack Admin Password on page 31.) •• Install Windows XP Driver (See Install Windows XP Driver on page 33.
Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings will take you to the Jetpack Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your Jetpack. (See Wi-Fi on page 51.
Change my Jetpack Admin Password Clicking on Change my Jetpack Admin Password will take you to the Jetpack Admin Password section of the Jetpack menu on the Jetpack Settings page. (See Jetpack Admin Password on page 47.) The Jetpack Admin Password page enables you to set the administration password. This is the password you use to sign in to Jetpack Settings.
➍➍ Click Save Changes. ➎➎ A message displays confirming that your password has been changed. Next time you sign in to Jetpack Settings, you need to use the new password. IMPORTANT Record your administration password. If you forget it, you have to reset the Jetpack before you can use Jetpack Settings. (See How do I reset the Jetpack back to factory settings? on page 78.
Install Windows XP Driver Click on Install Windows XP Driver to download the driver for Windows XP. This driver is only needed if you use a USB cable to connect the Jetpack to a Windows XP computer. My Account & Tools The My Account & Tools menu contains the following options: •• My Verizon Wireless •• Coverage Map •• Data Calculator My Verizon Wireless My Verizon Wireless allows you to manage your account, pay your bill, purchase accessories and more. Register at verizonwireless.com/myverizon.
Help & Support The Help & Support menu contains the following options: •• Attend a Wireless Workshop •• Community Forums •• Device Support Page •• User Guide Attend a Wireless Workshop Click on Attend a Wireless Workshop to attend a free Wireless Workshop online or in a store to learn everything you need to know about your Jetpack. Community Forums Click on Community Forums to follow, share and participate in the Broadband & Netbook Community.
Data Usage You can quickly and easily check your data usage and billing cycle directly on the Jetpack, or on the Jetpack web User Interface. On the Jetpack Device ➊➊ To display your data usage and billing cycle schedule, press the select button on the Home screen to display the Menu screen. ➋➋ Using the navigation button, scroll to the Data Usage icon and press the select button to open the Data Usage screen and display your current data usage and billing cycle schedule.
On the Jetpack Web Interface The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan. You can also access and manage your account by clicking on My Verizon.
Connected Devices You can view and edit Wi-Fi enabled devices currently connected to your Jetpack, as well as any currently blocked devices. On the Jetpack Device ➊➊ To display Wi-Fi enabled devices currently connected to your Jetpack, press the select button on the Home screen to display the Menu screen.
On the Jetpack Web Interface The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also view and unblock any blocked devices. The Connected Devices page contains the following: •• Connected Devices — Displays the IP Address, MAC Address and Link Local of up to ten connected devices. •• Blocked Devices — Displays any blocked devices.
Connected Devices The Connected Devices menu contains the following options: •• Type — The first column indicates the type of connected device. You can use the Edit option to set or change the type. If the type has not been set, no icon is displayed. Once you set the device type, an appropriate icon is displayed. •• Name — Normally, this is the hostname of the connected device, as set on the connected device.
➋➋ Select the appropriate change from the Connected Devices dropdown menu. ➌➌ Click the checkmark to finish editing the device. Change the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊➊ Click Change on the Connected Devices page.
➋➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum WiFi connected devices dropdown menu. ➌➌ Click Save Changes.
Blocked Devices The Blocked Devices menu contains the following menu options: •• Block Button — Click Block to disconnect a connected device and prevent it from reconnecting. The blocked device then appears in the Blocked List. This option is available for use with each connected device, except for your own device, and any device connected via USB. •• Blocked List — This lists any devices you have blocked.
•• Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to connect again. The unblocked device is deleted from the Blocked List, and will reappear in the Connected Devices list when it connects.
Jetpack Settings Jetpack Settings allow you to make device changes, select mobile network options, update software, and backup and restore files to your Jetpack. On the Jetpack Device Mobile Network ➊➊ To select mobile network settings, press the select button on the Home screen to display the Menu screen. ➋➋ Using the navigation button, scroll to the Mobile Network icon and press the select button to open the Mobile Network screen and display current technology, network and signal information.
Software Update ➊➊ To check for a new software update , press the select button on the Home screen to display the Menu screen. ➋➋ Using the navigation button, scroll to the Software Update icon and press the select button to open the Software Update screen and display the current software version. ➌➌ To check for a new update, use the left navigation button to highlight Check Now, then press the select button to check for a new update. ➍➍ Select OK to return to the Menu screen.
On the Jetpack Web Interface The Jetpack Settings page allows you to make administration password and preference changes; obtain software update information; and backup and restore files to your Jetpack. The Jetpack Settings page contains the following menu options: •• Jetpack (See Jetpack on page 46.) •• Wi-Fi (See Wi-Fi on page 51.) •• Advanced (See Advanced on page 53.) Jetpack The Jetpack menu contains the following menu options: •• Jetpack Admin Password (See Jetpack Admin Password on page 47.
Jetpack Admin Password The Jetpack Admin Password page allows you to display, hide and/or change the Admin Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the Jetpack Admin Password or to OFF to hide the Jetpack Admin Password. Change the Admin Password To change your Admin Password, follow these steps: ➊➊ ➋➋ ➌➌ ➍➍ Type your current password in the Enter current password field. Type your new password in the Enter new password field.
Preferences The Preferences page contains the following: •• USB Mode — The USB mode menu changes the USB mode to Ethernet over USB or Charge only. •• Charge only — If selected, the Jetpack will only draw power from the USB port. No communication is possible between your computer and this device when connected via USB. Note that a standard USB port does not provide sufficient current to power this device, so the battery will still be depleted.
Software Update The Software Update page contains the following sections: •• Current Software — Displays information for the current software version, date of last check for updates and the number of updates currently available. •• Last update — Displays the date of the last software update. •• Update History — Displays the software update history.
Backup and Restore The Backup and Restore page contains the following sections: •• Backup — Allows you to save your Jetpack settings to your computer. You must enter your Admin Password in the Jetpack Admin Password field and click Download to save settings to your computer. •• Restore — Allows you to upload a previously saved backup file from your computer to your Jetpack.
Wi-Fi The Wi-Fi menu allows you to customize the Wi-Fi profiles and view details about the devices connected to your Jetpack. The Wi-Fi menu contains the following sections: •• Display Wi-Fi Name — Slide the ON/OFF button to ON to display the Wi-Fi name on the Jetpack display. •• Display Wi-Fi Password — Slide the ON/OFF button to ON to display the current Wi-Fi password on the Jetpack display. •• Wi-Fi name — The Network Name or SSID for the Wi-Fi network created by the Jetpack. •• 802.
•• Security — Use this setting to select the desired type of Wi-Fi security used to encrypt the wireless network. WPA2 is the latest and most secure method and should be used whenever possible. •• Wi-Fi Password — Use this setting to enter your desired Wi-Fi password. •• Maximum Wi-Fi connected devices — Use this setting to specify how many devices can simultaneously connect to your Jetpack.
Advanced The Advanced page allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, firewall and LAN settings; and options for configuring port filtering applications. IMPORTANT Changing the Jetpack's advanced settings can adversely affect stability, performance and security of the Jetpack. Click Continue on the Advanced page to access Advanced page options. The Advanced page contains the following menu options: •• Networks (See Networks on page 54.
Networks The Networks menu contains the following: •• Preferred network technology — The Preferred network technology default value is "Automatic". The Jetpack will select the best available technology. If desired, you can change this to limit the network technologies which will be used. •• Content Delivery Optimization (CDO) — The Content Delivery Optimization (CDO) feature provides better download performance, but can only assist one connected device at any time. Normally, this feature should be enabled.
Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. To manually select a Domain Name Server, follow these steps: ➊➊ ➋➋ ➌➌ ➍➍ Click the box next to Enable manual DNS. Enter the IP address for the first DNS in the DNS 1 IP address field. Enter the IP address for the second DNS in the DNS 2 IP address field, if applicable. Click Save Changes.
SIM The SIM menu gives you settings and information about the Jetpack's SIM card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. The SIM menu takes you to the SIM page. The SIM page has the following option: •• SIM Status — Indicates the current SIM status, usually one of the following: no SIM, invalid SIM, PIN lock, PUK lock, ready, or SIM error.
Firewall The Jetpack firewall determines which Internet traffic is allowed. The Firewall menu contains the following sections: •• VPN Passthrough — Enables or disables the VPN feature and allows or disallows connected devices to establish a VPN tunnel. •• If this is ON (enabled), this feature allows VPN clients to connect through the Jetpack to remote VPN Servers. Normally, this option should be enabled. •• If this is OFF (disabled), VPN clients are not allowed to connect.
LAN The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: •• IPv4 •• IP address — The IP address for the Jetpack. •• Subnet mask — The subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address.
Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Click ON to enable Port Filtering. When the feature is enabled, you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
Add a Custom Application To add a custom application, follow these steps: ➊➊ Click Add Custom Application to add a new custom application to the list of allowed applications. You can define and enable custom Port Filtering applications. You need to know details of the traffic used and generated by the applications you wish to define. NOTE The Add Custom Application option is only available when the port filtering Enable checkbox is selected. You can add up to ten custom applications.
Messages Messages display SMS messages sent to you by Verizon Wireless, and includes counters for the total number of messages and new messages. On the Jetpack Device The status bar on the Home screen displays the number of unread messages to the right of the Messages icon. ➊➊ To view your messages, press the select button on the Home screen to display the Menu screen.
On the Jetpack Web Interface The Messages page displays the total number of messages, number of new messages and the messages themselves. You can also delete messages individually or all messages at the same time. ➊➊ To delete a selected message, click the garbage can icon to the right of the message date and time.
➋➋ To delete all messages, click Delete All Messages. ➌➌ You will be prompted with the Confirm message: "Are you sure you want to delete all of your messages?" Click Confirm to delete all messages, or Cancel to keep your messages and return to the Messages page.
About Jetpack About Jetpack allows you to view detailed device specific information about your Jetpack. On the Jetpack Device ➊➊ To view detailed information about your Jetpack, press the select button on the Home screen to display the Menu screen. ➋➋ Use the navigation button to scroll to the About Jetpack icon and press the select button to open the About Jetpack screen and display your mobile phone, model, and IMEI numbers.
On the Jetpack Web Interface The About Jetpack page allows you to view detailed information about Jetpack internet status, device specific information, diagnostics, troubleshooting and support. The About Jetpack page contains the following menu options: •• Internet Status (See Internet Status on page 65.) •• Jetpack Info (See Jetpack Info on page 67.) •• Diagnostics (See Diagnostics on page 68.) •• Logs (See Logs on page 72.) •• Jetpack Support (See Jetpack Support on page 74.
Internet Status The Internet Status section has the following options: •• Status — The status of the Internet connection, usually Connected or Disconnected. •• Network name — The name of the network to which this Jetpack is currently connected. •• Technology — The type of technology used to connect to the Internet. •• Time connected — How long the Jetpack has been connected to the network. •• Transmitted — The amount of data sent to the network. •• Received — The amount of data received from the network.
Jetpack Info The Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: •• Manufacturer — The manufacturer of the Jetpack. •• Model — The model number or name of the Jetpack. •• My Jetpack version — The Jetpack version. •• MiFi OS version — The Jetpack operating system (OS), including its components, version. •• Modem FW version — The modem firmware version. •• Wi-Fi FW version — The Wi-Fi firmware version.
Diagnostics The Diagnostics page shows information about the MiFi 5510L Jetpack firmware and other systemlevel information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: •• Modem (See Modem on page 69.) •• 4G LTE Network (See 4G LTE Network on page 70.) •• 3G Network (eHRPD/EVDO/1xRTT) (See 3G Network (eHRPD/EVDO/1xRTT) on page 70.) •• Field Test (See Field Test on page 71.
Modem The Modem section has the following options: •• Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by the mobile data network to identify this particular data service. •• MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to identify this particular modem. •• IMEI — The International Mobile Equipment Identity (IMEI) number for the Jetpack.
4G LTE Network The 4G LTE Network section has the following options: •• Status — Status of the network (Disabled, Not available, or Available). •• Network operator — The vendor that currently provides wireless access. •• Signal strength — Indicates the signal strength for LTE. •• SNR — A measure of signal quality; the higher the number the better the signal.
Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues.
Logs The Logs page allows you to enable or disable logs and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation. Enable System Logs To enable system logs, follow these steps: ➊➊ Select the checkbox next to Enable logs. ➋➋ Click Save Changes.
Disable System Logs To disable system logs, follow these steps: ➊➊ Deselect the checkbox next to Enable logs. ➋➋ Click Save Changes. Delete System Log To delete a system log, follow these steps: ➊➊ Select the checkbox next to Enable logs. ➋➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log. ➌➌ Click Save Changes.
Jetpack Support The Jetpack Support page contains the following sections: •• Quick Links (See Quick Links on page 74.) •• Self-Serve Support (See Self-Serve Support on page 75.) •• Customer Care (See User Guide — Click on User Guide to access an online version of the Jetpack User Guide. You can also open your browser and type http://my.jetpack/.Customer Care on page 65.
Self-Serve Support The Self-Serve Support section has the following options: •• My Verizon Wireless — Click on Attend a Wireless Workshop to attend a free Wireless Workshop online or in a store to learn everything you need to know about your Jetpack. (You can also open your browser and type https://vzwworkshops.verizonwireless.com/ vzwworkshops/.) •• Community Forums — Click on Community Forums to follow, share and participate in the Broadband & Netbook Community.
4 Troubleshooting Overview Common Problems and Solutions Technical Support
Overview When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: •• System resources required by the Jetpack are being used by other devices. •• Network coverage is unavailable due to coverage area, an account problem, or a network problem. The following tips can help solve many common problems encountered while using the Jetpack. First Steps •• Make sure you are using the Jetpack in the correct geographic region.
Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. •• Pressing the Master Reset button •• Restarting the Jetpack •• Switching profiles •• Restoring the configuration settings •• Battery depletion To restore battery power, follow these steps. ➊➊ ➋➋ Manually press and hold the power button to turn it back on.
How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊➊ Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and going to http://my.jetpack/ or http://192.168.1.1 in your browser. ➋➋ Connect to the Jetpack Backup and Restore page. (See Backup and Restore on page 51.) The Backup and Restore page has a Restore to Factory Defaults button.
Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the Jetpack. Technical Support For additional information and technical support, contact Customer Service at 1-800-922-0204 or at any Verizon Wireless store.
5 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal
Product Specifications General Name: Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L MiFi 5510L FCC (North America) 94 g / 3.3 oz 100 mm x 62 mm x 16.4 mm, 3.94 in x 2.44 in x 0.65 in LTE, CDMA 802.11 b/g/n Model: Approvals: Weight: Dimensions: Wireless Network – Tri Mode: Wireless Network – Wi-Fi Mode Default SSID Battery Verizon-MiFi5510L-XXXX •• Size •• Time required for full charge 1800 mAh 3-3.
Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI5510 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the MiFi 5510L Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. • Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed.
6 Glossary
Glossary ●● 1X — Internet at 1/10 the speed of EV-DO. ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ●● 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology. ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● bps — Bits per second. The rate of data flow.
●● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network. ●● IP Type — The type of service provided over a network. ●● IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP network). ●● ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service. (See Network Operator) ●● Kbps — Kilobits per second. The rate of data flow. ●● LAN — Local Area Network.
●● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the Internet and other similar networks. ●● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc. USB connectors may be used for data transfer or charging. ●● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug.
