USER GUIDE VERIZON JETPACK™ MOBILE HOTSPOT MiFi®4510L 90026604 R1
©2012 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc. Patents and Licenses Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents. Software License Proprietary Rights Provisions: The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Requirements. . . . . . . .
Updating a Profile Not Currently in Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 TCP/IP. . . . . . . . . . .
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Update Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . History. . . . . . . . . . . . . . . .
1 Getting Started Overview Components Power Management Caring for Your Device
Overview Congratulations on your purchase of the Verizon Jetpack™ Mobile Hotspot - MiFi® 4510L for 4G LTE™ and Wi-Fi! With the MiFi 4510L you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to five Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**. The MiFi 4510L is also compatible with 3G networks, ensuring reliable connectivity when and where you need it.
System Requirements •• Compatible with all major operating systems •• Works with the latest versions of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™ To use Wi-Fi mode, your computer needs Wi-Fi capability and Internet browser software. Your device must have proper data service to function properly. (See Using the Device for the First Time on page 11.
Components ➊➊ ➎➎ ➍➍ ➋➋ ➌➌ ➊➊ ➋➋ Micro USB Connector — Connects to the A/C and car chargers. ➌➌ Service Status Indicator (LED) — Indicates whether the device has service or not. (See Service Status Indicator (LED) States on page 5.) ➍➍ ➎➎ Power Button — Powers the device on and off. ➏➏ Network Name and Password Label (not shown) — Shows pre-configured network name (SSID) and Wi-Fi/Admin password (on device back cover as well as on the back of the Activation Guide).
Service Status Indicator (LED) States LED Color Status Description No Light Off The device is powered off or otherwise is not receiving power. Yellow Solid The device is in power down mode. Blinking The device is powered off and also charging the battery. Solid The device is powered on; 4G LTE service is available but not connected or connected while dormant. Blinking The device is powered on and connected to the 4G LTE network and transmitting data.
Service Display States Display Icon Status Description No icons The display is off, and the LED is also off. The device is powered off or otherwise is not receiving power. Network signal strength An antenna with 0-4 bars. More bars indicate stronger signal. Roaming indicator Present or not present. If the icon is present, the device is roaming on another carrier’s network. Battery status A battery outline filled with More bars indicate more battery life.
Power Management Your device will work from its battery or when plugged into a power source. •• Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery icon on the Status Display cycles from one to four bars. When the battery is fully charged, the battery icon is solid. •• Wall charger — You can use the device when the charger is plugged into a wall socket. The MiFi battery charges while it is plugged in.
Caring for Your Device Like any electronic device, the MiFi 4510L must be handled with care to ensure reliable operation. Verizon Wireless recommends the following guidelines: •• Protect the device from liquids, dust, and excessive temperatures. •• Do not apply adhesive labels to the device; they might cause the device to potentially overheat or alter the performance of the antenna. •• Use only batteries, chargers and accessories with your device that have been approved by Verizon Wireless.
2 Using the MiFi 4510L Accessing the Network Using the Device for the First Time Connecting to the MiFi Device Using the Device After Setup is Complete Accessing the User Guide
Accessing the Network 4G LTE With LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G. 4G Mobile Broadband with LTE* •• Download: typical download speeds of 100 DL/50 UL. •• Upload: typical upload speeds of 100 DL/50 UL. 3G Mobile Broadband with EVDO Rev.
Using the Device for the First Time To get started, follow these steps: ➊➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.) ➋➋ ➌➌ ➍➍ ➎➎ ➏➏ ➐➐ Assemble the wall charger. (See Assemble the Wall Charger on page 12.) ➑➑ Connect to MiFi Settings. (See Connect to MiFi Settings on page 19.) Install the 4G LTE SIM Card. (See Install the 4G LTE SIM Card on page 12.) Activate your 4G LTE SIM Card by calling 866-893-7723. Insert and charge the battery.
Assemble the Wall Charger The wall charger comes with a removable plug. You need to connect it before using the MiFi device for the first time. To assemble the wall charger, follow these steps: ➊➊ ➋➋ Remove the plug and the wall charger from the package. Slide the plug into the wall charger. Install the 4G LTE SIM Card To install your new 4G SIM Card, follow these steps: ➊➊ ➋➋ ➌➌ ➍➍ Open the cover located on the underside of the MiFi 4510L.
Remove the 4G LTE SIM Card To remove the 4G LTE SIM Card, follow these steps: ➊➊ Open the SIM Card cover located on the underside of the MiFi 4510L. Press down on the small black tab to the left side of the SIM Card slot. ➋➋ Gently remove the SIM Card from the SIM Card slot. NOTE Should your 4G LTE SIM Card be lost or damaged, contact your network operator.
Insert and Charge the Battery IMPORTANT Before you use your device, be sure to charge the battery for at least three hours to ensure a full initial charge. To insert and charge the battery, follow these steps: ➊➊ Press the button and then slide the cover to open the battery compartment, located on the bottom of the device. Set the cover aside. ➋➋ Align the gold-colored contacts on the battery with the gold-colored contacts on the device and gently slide the battery into place.
➌➌ Replace the cover by setting it on the device where the notches align, and then gently slide the cover back toward the release button until it clicks into place. ➍➍ Connect the micro USB end of the wall charger to the micro USB port on the device. IMPORTANT When connecting the MiFi 4510L to your computer, it is recommended that a good quality shielded USB cable that is equal to or less than 1 m (~3'3") in length be used.
Remove the Battery To remove or replace the battery, follow these steps: ➊➊ Press the button and then slide the cover to open the battery compartment, located on the bottom of the device. Set the cover aside. ➋➋ Insert your fingernail into the battery removal divot and lift the battery out of the battery compartment.
Battery Tips WARNING ! Use only batteries and chargers with your device that have been approved by Verizon Wireless. Always use Verizon Wireless original batteries and chargers. The warranty does not cover damage caused by non-Verizon Wireless batteries and/or chargers. •• It normally takes at least three hours to fully charge the battery with the wall charger. •• Do not use sharp objects to access the battery well. Doing so may damage the device and the battery.
Power the MiFi 4510L On and Off Power On •• Press the Power Button until the LED turns green or violet. Power Off •• Press and hold the Power Button until the display turns white and the LED turns amber.
Connecting to the MiFi Device Now you can connect your computer to your MiFi device using Wi-Fi. Connect to MiFi Settings To connect to the MiFi device, follow these steps: ➊➊ Turn on your computer and turn on the MiFi 4510L. The MiFi 4510L's LED should be solid green or violet, indicating the device is in service and ready to connect. The MiFi 4510L broadcasts its own wireless network.
Using the Device After Setup is Complete You can use the MiFi 4510L as a wireless mobile hotspot to connect your computer and/or (up to a total of five) other Wi-Fi enabled devices to the mobile broadband network. You can customize the MiFi 4510L's settings using MiFi Settings. (See Configuring MiFi Settings on page 22.) Normal Use •• The MiFi 4510L is powered on as soon as you press the power button and the display turns on.
3 MiFi Settings Configuring MiFi Settings Login Home Wi-Fi LAN WWAN Security Advanced
Configuring MiFi Settings You can configure the Wi-Fi settings on your device using the easy-to-use MiFi Settings Web-based User Interface (MiFi Settings). It allows you to manage, monitor, and customize your Wi-Fi and 4G LTE Mobile Broadband connection. The following sections describe how to connect to MiFi Settings, as well as each screen and the corresponding functionality.
Login The Login page is the first page you see after connecting and prior to logging in. It contains the status bar, the Connect/Disconnect button, and the Setup Wizard. You can access more information after you log in. Login Type the password (the default password is found on the sticker on the back of the MiFi device, or on the back of the Activation Guide) in the Login field at the top right corner of the window.
Menu Bar The Menu Bar is the primary navigation for MiFi Settings. You can access each feature under the appropriate menu.
Home The Home page is the first screen you see after logging in to MiFi Settings. It is similar to the Login page, but adds more options in the status bar. It is the main point of entry for everything you do in the browser interface. You can also launch the Setup Wizard from this screen to change your login and Wi-Fi settings.
Setup Wizard The MiFi 4510L Setup Wizard is a quick and convenient way to change your login and Wi-Fi settings. right after you login on the Login page. To launch the Setup Wizard, click the Setup Wizard button on the Home page.
The first screen of the Setup Wizard is the MIFI device Password screen. To change your existing MiFi password: ➊➊ ➋➋ ➌➌ Type your new password in the New Password field. Type your new password a second time in the Verify New Password field. Click Next to accept the new password and display the Wi-Fi Settings screen.
The Wi-Fi Settings screen allows you to change your Wi-Fi profile settings and customize your security options. To change your Wi-Fi Settings: ➊➊ ➋➋ ➌➌ Check the Change Wi-Fi Settings check box. Select your preferred security option from the Security drop down menu. Click Next to accept the new security settings and display the final Setup Wizard screen where you can finalize all the changes you have made.
The Finish screen is where you will confirm and apply the changes you have made using the Setup Wizard. To confirm and apply your changes click Finish.
Wi-Fi The Wi-Fi menu takes you to the Wi-Fi screen. The Wi-Fi screen is the screen you use to customize the Wi-Fi profiles. The Wi-Fi screen has the following section: •• Wi-Fi Profiles (See Wi-Fi Profiles on page 31.
Wi-Fi Profiles The Wi-Fi Profiles section has the following options: •• Current Profile — The wireless (802.11) profile currently in use. •• Selected Profile — The profile settings shown on the page. (See Changing to a Different Profile on page 34.) •• Network Name (SSID) — The name of the MiFi 4510L device's wireless network. •• 802.11 Mode — The wireless network technology used. 802.11g + 802.11b + 802.11n is most compatible, allowing both 802.11b, 802.11g, and 802.
Choosing a Profile Your device comes with the Secure profile already set. The following profiles come with your device: •• Secure — This is the profile you should use most of the time. You can set up this profile with the security measures you need to use your device safely. •• Temporary Hotspot — This profile allows you set up a temporary hotspot to allow others nearby (maximum of five) to go online at the same time. •• Open — This profile is not secure and should be avoided.
Set up a Temporary Hotspot To set up a Temporary Hotspot, follow these steps: ➊➊ ➋➋ ➌➌ Connect to MiFi Settings and log in. (See Configuring MiFi Settings on page 22.) Go to the Wi-Fi screen. (See Wi-Fi on page 30.) On the Wi-Fi screen, select Temporary Hotspot from the Selected Profile drop-down menu. A message from the webpage appears stating that the Network Name (SSID) and security settings are auto-generated for the selected Profile. ➍➍ ➎➎ Click OK. ➏➏ Click Apply.
Changing to a Different Profile To use a different profile, follow these steps: ➊➊ ➋➋ ➌➌ Select the desired profile from the Selected Profile drop-down menu. Wait a moment for the web page to update with the Wi-Fi settings for the selected profile. Click Apply to change to the new profile settings. IMPORTANT Changing the profile ends all Wi-Fi connections to MiFi 4510L, including the current connection to MiFi Settings.
Updating To update the current profile, follow these steps: ➊➊ ➋➋ ➌➌ Keep the same profile in the Selected Profile drop-down menu. Make changes to the profile settings. Click Apply. •• If you change the Network Name (SSID), security method, or network key you will need to re-connect with the Wi-Fi manager on your computer. •• If you change other settings, your computer will re-connect automatically after MiFi 4510L restarts.
Updating a Profile Not Currently in Use To update a profile not currently in use, follow these steps: ➊➊ ➋➋ ➌➌ Change the Selected Profile drop-down menu to a different profile. Wait a moment for the web page to update with the Wi-Fi settings for the selected profile. Change the settings. NOTE The Temporary Hotspot profile cannot be changed directly. You must click Generate to generate a new network name (SSID) and network key. ➍➍ Click Update Profile to save the changes.
Buttons •• Update Profile — Click this button to add changes to a profile not currently in use. This does not affect the existing Wi-Fi connection between your computer and the device. •• Apply — Click this button to apply changes to the current profile. •• Revert — Click this button to return changed profile settings to the previous settings.
LAN The LAN menu takes you to the LAN screen. The LAN screen gives you settings and information about MiFi 4510L's network. The LAN screen is divided into the following sections: •• TCP/IP (See TCP/IP on page 39.) •• Connected Devices (See Connected Devices on page 39.
TCP/IP •• IP Address — The IP address for MiFi 4510L. •• Subnet Mask — The subnet mask network setting for MiFi 4510L. The default value 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address. •• MAC Address — The Media Access Controller (MAC) or physical address for MiFi 4510L. •• DHCP Address Range — The range of IP addresses reserved for use by MiFi 4510L's DHCP server table.
WWAN The WWAN menu takes you to the WWAN screen. The WWAN screen gives you information about the MiFi 4510L device's Internet connection. The WWAN screen is divided into the following sections: •• Internet Connection (See Internet Connection on page 41.) •• WWAN Settings (See WWAN Settings on page 42.
Internet Connection The Internet Connection section shows device settings and status. •• Status — The status of the Internet connection, usually Connected, Disconnected or Dormant. •• Technology — The type of technology used to connect to the Internet. •• Received — The amount of data received from the network. •• Transmitted — The amount of data sent to the network. •• Connected Time — How long the device has been connected to the network.
WWAN Settings To configure the settings, follow these steps: ➊➊ Select Auto-connect from the Connection Preferred Mode drop-down menu to automatically connect to the Internet when the device is turned on. NOTE The APN is the Access Point Name the device uses to connect to the Internet. This is automatically provided by your wireless carrier. ➋➋ Click More to set the WWAN Preferred Mode to the type of technology you want to use to connect to the Internet.
Security The Security Menu takes you to the following screens: •• Admin Password (See Admin Password on page 43.) •• MAC Filter (See MAC Filter on page 45.) •• Port Filtering (See on page 48.) Admin Password The Admin Password screen enables you to set the administration password. This is the password you use to log in to MiFi Settings. The default password appears on the back of the MiFi device as well as on the back of the Activation Guide.
Set Administration Password The default password is admin. To set or change the administration password, follow these steps: ➊➊ ➋➋ Type your current password in the Current Password box. ➌➌ ➍➍ Type it again in the Verify New Password box. Type the new password (it must have between 4 and 64 characters) in the New Password box. Click Apply. Next time you log in to MiFi Settings, you need to use the new password. Buttons •• Apply — Click this button to apply any changes made to the password settings.
MAC Filter The MAC Filter screen enables you to allow specific devices to connect to MiFi 4510L's wireless network. For example, if you put the MAC address for your Wi-Fi-enabled mobile phone and the MAC addess for your computer in the MAC Filter Trusted Client List, then only those devices can connect to MiFi 4510L. The MAC Filter screen is divided into the following sections: •• Enable MAC Filter (See Enable MAC Filter on page 46.) •• Trusted Client List (See Trusted Client List on page 46.
Enable MAC Filter The Enable MAC Filter checkbox enables or disables the MAC Filter feature. •• When the feature is enabled (checked), you must add the MAC address for the device to the Trusted Client List. If a device not in the list tries to connect to the MiFi 4510L wireless network, the connection is blocked even if the device has the correct network name (SSID) and network key (Wi-Fi passkey).
Add Trusted Client MAC Address To add a device to the Trusted Client List, follow these steps: ➊➊ Type the Wi-Fi-enabled device's MAC address in the Add Trusted Client MAC Address field. You can use either ":" or "-" as the separator (for example, 00:21:9B:1C:64:34 or 00-21-9B-1C64-34). ➋➋ ➌➌ ➍➍ Click Add Client. Repeat steps 1 and 2 as needed. When the list is complete, click Apply.
Remove a Device from the Trusted Client List To remove a device from the Trusted Client List, follow these steps: ➊➊ ➋➋ Click on the device in the Trusted Client List to select it. Click Delete Client. Buttons •• Delete Client — Click this button to remove a device from the Trusted Client List. •• Add Client — Click this button to add the MAC address typed in the Add Trusted Client MAC Address field to the Trusted Client List. •• Apply — Click this button to save changes made to the list.
Port Filtering The Port Filtering screen allows you to block outgoing Internet connections. You can set a list of Allowed Applications to only allow certain programs to connect to the Internet. The Port Filtering screen is divided into the following sections: •• Enable Port Filtering (See Enable Port Filtering on page 50.) •• Allowed Applications (See on page 50.) •• Custom Applications (See Custom Applications on page 52.
Enable Port Filtering The Enable Port Filtering checkbox enables or disables the Port Filtering feature. •• When the feature is enabled (checked), you must select a port filtering application in the Allowed Applications list to allow that application to connect to the Internet. For example, if you select VPN in the Allowed Applications list but do not select HTTP, you can connect to a VPN server but you cannot connect to a web page using your Internet browser.
Allowed Applications Enable each port filtering application that needs to be able to access the Internet. When port filtering is enabled, all other applications are blocked.
Custom Applications This page has no effect unless the Port Filtering feature is enabled. Click Custom Applications to open the Custom Applications screen. The Custom Applications screen uses check boxes to enable port filtering. You must enable custom applications so they can connect to the Internet, and you need to know details of the traffic used and generated by the applications you wish to define.
Port Ranges You can define up to five port ranges for each application. Each port range has the following options: •• Start Port — Type the beginning of the range of port numbers used by outgoing traffic for this application. Use as many rows as necessary to define the required number of port ranges. Unused rows can be left blank. •• End Port — Type the end of the range of port numbers. If the port is a single port instead of a range, type the same value for both the Start Port and the End Port.
Advanced The Advanced Menu takes you to the following screens: •• Settings (See Settings on page 55.) •• Config File (See on page 57.) •• Diagnostics (See on page 60.) •• Port Forwarding (See Port Forwarding on page 64.) •• Power (See Power on page 66.) •• Software Update (See Software Update on page 67.
Settings The Advanced Settings screen is divided into the following sections: •• Wi-Fi (See on page 55.) •• Router (See Router on page 56.) •• System (See on page 56.
Wi-Fi The Network Name (SSID) broadcast enable check box enables or disables the SSID broadcast feature. •• If this is enabled (checked), MiFi 4510L's wireless network appears in the Available Wireless Networks list on your computer or portable device. •• If this is disabled (un-checked), the MiFi 4510L is not listed and its network name (SSID) must be typed manually to connect a device. Router The DHCP Server enable check box enables or disables the DHCP server feature.
System The Enable Logs check box enables or disables the System log feature. •• If this is enabled (checked), you can view the system log on the Diagnostics screen. (See on page 60.) •• If this is disabled (un-checked), you cannot view the system log on the Diagnostics screen. The Language menu changes the MiFi Settings Web UI language. The Date/Time Format menu changes the format of the date to reflect that used in the US or Europe. It changes the format of the time to a 12- or 24-hour clock.
Config File The Config File screen provides the ability to download (back up) a copy of the configuration settings from MiFi 4510L to a file on your computer, or restore (upload) a previously-saved configuration file from your computer to MiFi 4510L. This configuration file contains all settings for the Access Point and Router functions of the MiFi 4510L. You need the administration password to change this.
Config File Download Click Download File to download a copy of the current configuration, and store the file on your computer. You are prompted to save the file; you can choose to rename it.
Config File Upload Use this feature to restore a previously-saved configuration file to MiFi 4510L. This overwrites all existing settings with the information stored in the config file. To upload a configuation file, follow these steps: ➊➊ Click Browse (Windows) or Choose File (Mac) to browse to the config file you previously downloaded to your computer. ➋➋ Click Upload File to begin uploading the chosen file. After upload finishes, the config file is immediately applied, and MiFi 4510L restarts.
Diagnostics The Diagnostics screen shows information about the MiFi 4510L firmware and other system-level information. You can also view the system log. This screen is used mostly for troubleshooting and is not required for normal operation. The Diagnostics screen is divided into the following sections: •• System Information (See System Information on page 62.) •• System Status (See System Status on page 63.
System Information This section contains detailed information about the MiFi 4510L. MiFi •• Manufacturer — The manufacturer of the MiFi 4510L. •• Model — The model number or name of the MiFi 4510L. •• IMEI — The International Mobile Equipment Identity (IMEI) number for the MiFi 4510L. •• Serial No. — Each MiFi 4510L has a unique serial number. •• Router FW Version — The router firmware version. •• AP FW Version — For the Access Point component, the version of the firmware currently installed.
System Status •• Modem Status — Click this button to view more information about the modem status. This information is mostly used for troubleshooting. •• System Log — Click this button to view the System Log. The System Log records various operations, and is mostly used for troubleshooting. Buttons •• Restart — Click this button to restart the MiFi 4510L. All Internet connections, and all Wi-Fi connections, are lost during the restart.
Port Forwarding The Port Forwarding feature allows incoming traffic (from the Internet) to be forwarded to a particular computer or device on MiFi 4510L's wireless network. Normally, incoming traffic from the Internet is blocked. You need to use Port Forwarding to allow Internet users to access any server you are running on your computer, such as a Web server, FTP server, or E-mail server. Also, for some online games, Port Forwarding must be used for the game to function correctly.
Port Forwarding Applications To use any of the common server applications listed, follow these steps: ➊➊ Install the application on a computer that is connected to MiFi 4510L's wireless network (WLAN). ➋➋ Ensure the computer is connected to MiFi 4510L, and record the computer's IP address for the MiFi Settings Web UI. ➌➌ On the Port Forwarding screen, type the computer's IP Address in the IP Address on WLAN field beside the application name.
Power The MiFi 4510L can turn itself off when not in use. When using battery power, automatic shutdown greatly extends the battery life. To start up again, press the power button. The Power Management screen contains the following section: •• Automatic Shutdown (See Automatic Shutdown on page 66.) Automatic Shutdown Select the desired shutdown time from the Shutdown drop-down menu and then click Apply. To prevent automatic shutdown, select Never.
Software Update The Update Software screen contains the following sections: •• Update Status (See Update Status on page 67.) •• Last Update (See Last Update on page 67.) •• History (See History on page 67.) Update Status The Update Status section provides current software update information. To check for current software updates, click Check for Update. Last Update The Last Update section provides release information on the latest software update.
4 Troubleshooting Overview Common Problems and Solutions Technical Support
Overview When properly installed, the MiFi 4510L is a highly reliable product. Most problems are caused by one of these issues: •• System resources required by the device are being used by other devices. •• Network coverage is unavailable due to coverage area, an account problem, or a network problem. The following tips can help solve many common problems encountered while using the device. First Steps •• Make sure you are using the device in the correct geographic region.
Common Problems and Solutions The following are some common troubleshooting solutions. My MiFi 4510L just powered off without my pressing the power button. Why? This may occur under any of the following circumstances: •• Pressing the Master Reset button •• Restarting the device •• Switching profiles •• Restoring the configuration settings •• Battery depletion To restore battery power, follow these steps: ➊➊ ➋➋ Manually press the power button to turn it back on.
How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps: ➊➊ Connect to MiFi Settings by connecting your computer to the MiFi wireless network and going to http://admin.mifi or http://192.168.1.1 in your browser. ➋➋ Connect to the Diagnostics screen. (See Diagnostics on page 52.) The Diagnostics screen has a Reset to Factory Defaults button.
Customer Service For Customer Service while in the U.S. or Canada, contact Verizon Wireless at 1-800-786-8419. Data Technical Support For additional information and technical support for Verizon Wireless devices, you can visit the Verizon Wireless Data Technical Support page at: http://support.verizonwireless.com/contact_us/.
5 Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal
Product Specifications General Name: Model: Approvals: Weight: Dimensions: Verizon Jetpack™ Mobile Hotspot - MiFi® 4510L MiFi 4510L FCC (North America); IC (Canada) 85 g / 3 oz 90 mm x 60 mm x 13 mm, 3.54 in x 2.36 in x 0.51 in LTE, CDMA 1X/EV-DO Rev A 802.
Regulatory Statements Federal Communications Commission (FCC) and Industry Canada (IC) Notice Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules and Industry Canada ICES-003.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications. Variations in radio signal strength are referred to as fading.
Safety Hazards Do not operate the MiFi 4510L device in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed. • Communicate the appropriate steps to be taken if a hazard occurs. Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed.
6 Glossary
Glossary ●● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ●● 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology. ●● 802.11 (b, g, n) — A set of WLAN communication standards in the 2.4, 3.6 and 5 GHz frequency bands. ●● bps — Bits per second. The rate of data flow. ●● Broadband — High-capacity high-speed transmission channel with a wider bandwidth than conventional modem lines.
●● LTE — Long Term Evolution. A wireless broadband technology designed to support roaming Internet access via cell phones and handheld devices. Because LTE offers significant improvements over older cellular communication standards, some refer to it as a 4G (fourth generation) technology along with WiMax. ●● MAC Address — Media Access Control. A number that uniquely identifies each network hardware device. MAC addresses are 12-digit hexadecimal numbers.
●● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug. Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug. Ports and connectors are available in different sizes (for example, standard, mini, and micro). ●● VPN — Virtual Private Network. A secure private network that runs over the public Internet.
