User guide
6
Customer Support
Customer support for the Field Force Manager application is available through the Support and Training links on the
Web portal, located at https://www.fieldforcemanager.com. Links are located at the top right of the screen.
Telephone support: Call 1.800.922.0204.
Web support: Go to http://support.fieldforcemanager.com or click the Support tab in the Web portal.
Product information: Go to the Field Force Manager marketing site, located at: verizonwireless.com/ffm.
Sales inquiries: Contact a business specialist at 1.800.VZW.4BIZ.
Online self-training: Go to https://elearning.fieldforcemanager.com or click the Training tab in the Web portal.
Live Web training:
Day Morning Afternoon
Tuesdays 9 AM CST 3 PM CST
Wednesdays 5 PM CST
Thursdays 9 AM CST 1 PM CST
3 PM CST
Instructions for Web training:
Go to 1. fieldforcemanagertraining.com.
Find the date of the session you would like to attend from the list of Scheduled Meetings. 2.
Click3. Register in the Status column and ll in the requested information.
Once registered, you will receive an email with login details including the password and a toll-free conference 4.
telephone number. You will need this information to attend the meeting at your scheduled time.
a. If by chance you do not receive an email, click on the following link to join the training:
fieldforcemanagertraining.com.
b. Click Join Now.
c. Enter password: 595133.
d. Please sign on ve to 10 minutes prior to start. WebEx will automatically set up Meeting Manager for Windows
the rst time you join a meeting. To save time, you can set up prior to the meeting by going to
https://fieldforcemanager.webex.com/fieldforcemanager/meetingcenter/mcsetup.php.
Notes:
The training is geared toward oce workers; mobile workers need not attend. y
Training lasts around one hour. y
You do not need to bring a phone with Field Force Manager installed to the training. y