User Guide Vehicle Diagnostics by Delphi
Table Of Contents Welcome..................................................................................................................................................................9 Is My Vehicle Compatible?................................................................................................................................9 Equipment Overview...........................................................................................................................................
Location..........................................................................................................................................................48 Map View........................................................................................................................................................49 Geo-Fences...................................................................................................................................................50 Live Tracking...........
Vehicle Diagnostic Management...........................................................................................................115 View Vehicle Diagnostics Modules Associated with Your Account..........................................115 Add a Vehicle Diagnostic Module to Your Account.........................................................................116 Remove a Vehicle Diagnostics Module from Your Account.........................................................120 Vehicle Settings...........
Find My Car ..................................................................................................................................................201 Navigate To Vehicle....................................................................................................................................202 Programmable Odometer........................................................................................................................203 Managing Geo-Fences...............................
Review Your Vehicle Information..........................................................................................................280 Edit Your Vehicle Information................................................................................................................282 Configuring Alerts......................................................................................................................................286 Configuring the Geo-Fence Alerts......................................
Edit or Delete an existing Geo-Fence..................................................................................................372 Enable or Disable a Geo-Fence..............................................................................................................373 Live Tracking.................................................................................................................................................376 Alerts...............................................................
Logout.............................................................................................................................................................429 Frequently Asked Questions...........................................................................................................................430 Status LED and Troubleshooting....................................................................................................................437 Understanding the Status LED Indicators...
Welcome You are about to experience a powerful device that will deliver a new level of convenience and peace of mind with your vehicle.
Package Contents The package you purchased should contain the following items. Please contact Verizon Wireless if any of the items are missing or damaged. Get to Know Your Device Product Safety & Warranty Information Vehicle Diagnostics by Delphi Vehicle Diagnostics A • Vehicle Diagnostics Module • Get to Know Your Device Guide • Product Safety and Warranty Guide If anything is missing, please contact Verizon Wireless Customer Service at (800) 922-0204 or by dialing *611 from your Verizon mobile phone.
System Requirements The Delphi Connected Car smartphone app works on: • Android 2.2 and later • Apple iOS 5.0 and later The Delphi website at mycar.delphi.com works with: • • • • Internet Explorer 7 and later Google Chrome Apple Safari Firefox Note: Bluetooth® features of this product are only available by using the Delphi Connected Car smartphone app. Installation Requirements • A supported vehicle identified in the fitment guide at connectedcar.delphi.
First-Time Setup Using Smartphone App Download Delphi Connected Car App 1. Launch your smartphone’s app store—either Google Play Store for Android or Apple’s App Store for iPhone. 2. Search for the Delphi Connected Car app and download it to your smartphone. Sign In to Your Delphi Account 1. Launch the Delphi Connected Car app. 2. In the Username field, enter the Registration Key exactly as it is printed on the Vehicle Diagnostics Module label — including the dash.
3. Review and accept the privacy and terms of use.
On iPhone: 14
4. When prompted, change your Username and Password, to something easy to remember but difficult for other people to guess. Passwords must be at least six characters long and include at least one number. Usernames must be at least one character long and do not have to include a number.
5. You will see the following screen after successfully changing your username and password. 6. Now you’re ready to install the Vehicle Diagnostics Module in your vehicle. Note: The Delphi Connected Car smartphone app will remain logged in to your vehicle indefinitely, unless you log out using the Log Out feature. Note: The Delphi Connected Car smartphone app will be updated periodically and you will receive notification of updates via standard Android and iOS app update notifications.
Find Your Vehicle’s OBD Connector Port The OBD connector is usually located on or under the dash, on the driver’s side. Other possible locations are the center console area or inside the glove compartment. Need help finding your vehicle’s OBD Connector Port? 1. After logging in for the first time, tap OBD LOCATOR. 2. Select your vehicle make from the provided drop-down selector and tap Submit.
4. You will see a picture of the location of your OBD II connector. Note: If needed, you can access the OBD Locator from the smartphone app or website at any time.
Install Your Vehicle Diagnostics Module 1. Use your Verizon Wireless smartphone to check that you have a strong signal where your vehicle is parked. Don’t have Verizon coverage? Visit Verizon’s interactive coverage map: verizonwireless.com/maps. 2. Make sure your vehicle is parked outside in a safe location and the engine is turned off. 3. Now plug the Vehicle Diagnostics Module into the OBD II port (or into the extension cable if it is required).
Understanding the Status LED for more information on the LED color status. Note: To avoid any unnecessary drain on the vehicle battery, it is recommended to not leave the Vehicle Diagnostics Module in the solid blue state for more than 24 hours. Initiate Vehicle Diagnostics Module Setup Stop! Do not proceed until the Status LED is solid blue, indicating activation on the Verizon network is complete. 1. Insert your vehicle’s ignition key and turn it to the On position (not ACC/Accessory).
Verify Vehicle Diagnostics Module Setup 1. Start the engine and let it run for at least 30 seconds. 2. Stop the engine and wait at least 20 seconds. 3. You are now ready to access your vehicle information using the Delphi Connected Car app or website. • Open the Delphi Connected Car app and, if needed, sign in using the username and password you created in Sign In to Your Delphi Account. • You should see the Dashboard screen.
• If not, tap the Retry button. • If you still do not see the Dashboard screen, go to the Troubleshooting section of this guide.
First-Time Setup Using Connected Car Website Launch Your Internet Browser Use your website browser and go to mycar.delphi.com. Sign In to Your Delphi Account 1. In the Username field, enter the Registration Key exactly as it is printed on the Vehicle Diagnostics Module label – including the dash. 2. In the Password field, enter the ESN DEC exactly as it is printed on the Vehicle Diagnostics Module label. Select LOGIN.
3. Review and select ACCEPT to accept the privacy statement and terms of use.
4. When prompted, change your Username and Password to something easy to remember but difficult for other people to guess. Passwords must be at least six characters long and include at least one number. Usernames must be at least one character long and do not have to include a number.
5. You will see the following screen after successfully changing your username and password. 6. Now you’re ready to install the Vehicle Diagnostics Module in your vehicle. Note: The website will automatically log you out after 20 minutes of inactivity, unless you log out using the Log Out feature. Note: You can review Delphi’s complete Terms of Use and Privacy Policy at connectedcar.delphi.
Need help finding your vehicle’s OBD Connector port? 1. After logging in for the first time, click the button labeled OBD LOCATOR. You will be presented with the OBD II Port Location Guide. 2. Select you vehicle make from the provided drop-down selections.
3. Complete your vehicle selections using the drop-downs for Make, Model, Year, Body Type and Trim as requested and then select Submit. If you are unable to select your vehicle, you can use the “Click here” link to submit an email for the unlisted vehicle.
4. A description of the location of your OBD II port will be given. Click “View a picture of your OBD II port” to view an actual photograph of the location of your OBD II port. You can also use the Print button to print this page to have with you in your vehicle.
5. You will see a picture of the location of your OBD-II connector. Note: If needed, you can access the OBD Locator from the website or the smartphone app. On the website, click on your username in the upper right-hand corner. From the drop-down menu, click the button labeled OBD LOCATOR. Install Your Vehicle Diagnostics Module 1. Check that you have a strong signal where your vehicle is parked. Visit Verizon’s interactive coverage map: verizonwireless.com/maps. 2.
Helpful Installation Tips: • If the Vehicle Diagnostics Module seems to be difficult to insert, DO NOT FORCE IT. Remove the device and examine both connectors for any bent pins. • There is only one orientation that the Vehicle Diagnostics Module will plug in. • Place two fingers behind the plug in your vehicle to prevent it from moving while plugging in the Module.
Note: Typically, all of the warning lamps on the dashboard will illuminate briefly in this position. Note: For pushbutton-start vehicles, the procedure is typically to push the Start button without your foot on the brake (check your vehicle owner’s manual to determine how many presses are required to turn the ignition on). 2. Press and hold the Function Button on the side of the Vehicle Diagnostics Module until the Status LED blinks red one time. This will occur after approximately 5 seconds.
Verify Vehicle Diagnostics Module Setup 1. Start the engine and let it run for at least 30 seconds. 2. Stop the engine and wait at least 20 seconds. 3. You are now ready to access your vehicle information using the Delphi Connected Car app or website. • If you see the following screen, click on RETRY to connect to your vehicle. If you see the login screen, enter in the password and username you used during setup. • You should see the Dashboard screen. If not, click the Retry button.
• If you still do not see the Dashboard screen, see the Troubleshooting section of this guide. Reconnect Your Vehicle Diagnostics Module If you are installing the Vehicle Diagnostics Module for the first time, please refer to the instructions for First-Time Setup. If your device becomes disconnected from your vehicle or the battery is disconnected from your vehicle, you will need to re-initialize the Vehicle Diagnostics Module with your vehicle. In this case, please complete the following steps.
• There is only one orientation that the Vehicle Diagnostics Module will plug in. • Place two fingers behind the plug in your vehicle to prevent it from moving while plugging in the Module. • If the Module protrudes into the knee or foot area or prevents an access panel door from closing, Vehicle Diagnostics Relocation Kit may be used to relocate the Module. See connectedcar.delphi.com/fitment for recommendations on using a relocation kit with your vehicle. • Wait for the Status LED to turn solid blue.
2. Press and hold the Function Button on the side of the Vehicle Diagnostics Module until the Status LED blinks red one time. This will occur after approximately 5 seconds. Then release the Function Button. The LED will blink red several times while vehicle setup occurs. 3. Wait up to 30 seconds for the LED to display a mix of solid and blinking green. 4. Wait an additional 10 seconds for the LED to go out. 5. When the LED begins to flash blue every 10 seconds, setup is complete.
Application & Service Features Using the Android App Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen.
Enter the account email address you provided in your User Settings and tap Submit. You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an email in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service at (800) 922-0204.
To request your Password, tap Forgot Password? Enter your Username and tap Submit.
You will receive an email providing you a temporary password sent to the account email address you provided as part of your User Settings. Use this temporary password to login to your account. You will be required to change your password once you login. If you did not provide an email in your User Settings or do not receive the email with your temporary password, please call Verizon Wireless Customer Service at (800) 922-0204.
Navigating Around To navigate to a specific category, tap the item you want to view, such as Alerts, Recent Trips, Health and Location (as shown in the red boxes). You can also tap the Side Menu icon, located in the top left corner to navigate to the various features of the app.
• From the Side Menu, you can navigate to any of the Delphi Connected Car features. • Open the Settings feature to modify account information, manage Vehicle Diagnostic Modules, configure Alerts and Notifications, and set up Bluetooth® pairing for compatible devices. • Tap Key Fob to access the key fob feature for compatible vehicles. • Tap Logout to log out from your vehicle. You can also tap the Back button to return to the previous screen.
Refreshing Your Vehicle Data Tap the Refresh button from anywhere within the app to refresh your vehicle data. A refresh may take up to two minutes. You can continue to use the app during this time. The newest information will be displayed when it becomes available. Refresh Button Note: Vehicle data will not auto refresh. If you would like to see the most current vehicle data, please tap the refresh button.
Selecting Your Vehicle If you have more than one Vehicle Diagnostics Module associated with your account, you can select which vehicle’s information to view. Tap your vehicle name at the top of the screen using the drop down button. Tap the vehicle you wish to view or select the current vehicle if you do not wish to change vehicles.
Dashboard The Dashboard provides a summary of your vehicle status. It includes the following information. • Basic vehicle information including the engine run status, current programmable odometer, battery voltage and the fuel level, if your vehicle supports this feature: Note: Fuel level readings will work on compatible vehicles.
• Last recorded location of vehicle: • The most recent alerts: 46
• The most recent health information reported by your vehicle: • The most recent trips: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can also see the address and latitude and longitude of your vehicle. To close the vehicle information box, tap the X in the upper right-hand corner. Note: Vehicle location is subject to GPS accuracy. Note: Depending on local conditions, it can take a few minutes to locate your vehicle using GPS services.
Map View The Map view can be customized using the map controls. You can use the standard Android map controls, such as scrolling and zooming to adjust the Map view. To enable and disable the Satellite view, tap Satellite View on the soft menu.
Geo-Fences To enable and disable the display of Geo-Fences, select Geo-Fences on the soft menu. See Managing Geo-Fences on page 56 for more information.
Live Tracking The Live Tracking button will enable real-time tracking of your vehicle. See Live Tracking on page 72 for more information. Note: While in Location view, depending on your Android version, either tap the Live Tracking icon or tap Live Tracking from the soft menu to start the live tracking feature. Note: If the GPS is enabled on your phone, the location of your phone will be indicated with a blue dot on the map.
Find My Car Tap Locate My Vehicle on the soft menu to center the map on the vehicle’s current location.
Navigate to Vehicle If the GPS is enabled on your smartphone, you can have your default navigation app provide directions from your location to your vehicle. Tap Navigate To Vehicle on the soft menu. This command will launch the default navigation app on your phone and plot a route from your location to your vehicle’s location. Soft Menu Android soft menu Note: Navigate to vehicle will default to standard driving directions to the vehicle’s location.
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer. To set the odometer value, tap the odometer on the dashboard.
Enter the desired value in miles. Tap Save to save the value or tap back to exit without saving.
Managing Geo-Fences A Geo-Fence allows you to define a location that is of interest to you and create a boundary around it. When your vehicle crosses the boundary to enter or exit that location, an alert will occur and can be viewed on the Delphi Connected Car app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications on page 75 for more information. You can define up to six Geo-Fences. These can be edited or deleted as often as you like.
2. In the Geo-Fences settings panel, tap CREATE NEW FENCE.
3. Scroll and zoom the map to where you would like to place the Geo-Fence. 4. Tap Start to begin. Follow the on-screen instructions to locate, size and name of Geo-Fence. When you are finished, tap Save to save. To exit without saving your changes, tap the Back button or Side Menu icon.
5. Create additional Geo-Fences as desired. 6. Tap the Back button or Side Menu button when you are finished to return to Location view.
Create a Geo-Fence by Searching for an Address or Business Name 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
2. In the Geo-Fences settings panel, tap CREATE NEW FENCE.
3. Tap the magnifying glass in the upper right hand corner.
4.
5. Scroll through the list of search results. You can modify the search criteria and tap the search icon (magnifying glass) to refresh the results. Within the search results, tap the desired location. A Geo-Fence will be created at the selected location. 6. Follow the on-screen instructions to locate and size the Geo-Fence. The name of the Geo-Fence will default to your search text but you can change it to a different name. When you are finished, tap Save to save the Geo-Fence.
Edit or Delete an Existing Geo-Fence 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
2. Tap the pencil icon to the right of the name of the Geo-Fence you want to edit.
3. Follow the on-screen instructions to locate, size and rename your Geo-Fence. When you are finished, tap Save to save your changes or Delete to remove the Geo-Fence. To exit without saving your changes, tap the Back button or Side Menu icon.
Enable or Disable a Geo-Fence 1. While in Location view, tap Manage Geo Fences on the soft menu to begin managing Geo-Fences.
2. In the Geo-Fence settings panel, tap the checkbox to the left of the Geo-Fence you wish to disable.
3. The checkmark will be cleared and the Geo-Fence will no longer be visible on the map. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
4. To enable a Geo-Fence, tap the box to the left of the Geo-Fence name. The Geo-Fence will be shown on the map again.
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the Delphi Connected Car smartphone app or the Delphi website. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again. During Live Tracking, your vehicle’s speed, heading and location on the map will be updated approximately every 5 seconds.
2. You will be see a warning message with a reminder of the 10-minute timeout. To continue, tap OK. To exit live tracking, tap Cancel. If you do not wish to see this message again, check the box labeled “Do not show again”.
3. During Live Tracking, the live tracking icon will be red and the vehicle will be shown as a red car. The vehicle’s current direction and speed will be shown. Live tracking has a 10-minute timeout counter. When the timeout counter reaches zero, live tracking will automatically be exited. You can end live tracking at any time by selecting the Live Tracking icon.
Alerts The Delphi Connected Car application will notify you with alerts of specific vehicle behaviors. Current alerts include the following: • Vehicle speed exceeding a limit that you choose • Vehicle RPM exceeding a limit that you choose • Vehicle has entered or exited a Geo-Fence location • The Check Engine Light (CEL) has illuminated, this is sometimes referred to as the Malfunction Indicator Lamp (MIL) • The battery voltage falls below 11.
Within the smartphone app, you can scroll to view all of your Alerts. The most recent Alert appears first.
Clearing Alerts To clear alerts, tap the box next to the alerts you wish to clear and tap Clear. The smartphone app only displays the most recent alerts, you may not be able to clear all recorded alerts. In order to clear all alerts at one time, login to your account using the mycar.delphi.com website and select the Alerts tab.
You will need to confirm that you wish to clear the selected alerts. Tap OK to confirm, or tap Cancel to exit.
Health The Health feature displays a history of vehicle diagnostics codes, often called trouble codes, which you have read from your vehicle. If the Check Engine Light comes on, you can perform a diagnostic scan of your vehicle which will display the codes reported by your vehicle. The Delphi Connected Car app will show you both the numeric diagnostic code and the meaning of the code. In some cases, the definition of a manufacturer specific code may not be available.
Performing a Diagnostic Code Scan on Your Vehicle To begin a diagnostic scan, tap the soft menu at the bottom of the screen. Then tap Perform trouble code scan. You will see a warning to make sure the engine is turned off and the key is in the On position before continuing. Once you begin the scan, please wait at least 2 minutes before starting your vehicle. Select Cancel to cancel the scan.
Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle. Performing a diagnostic scan will allow to see if they are still being reported by your vehicle. If you clear the codes from your vehicle, the Vehicle Diagnostics Module will command your vehicle to clear the current diagnostic codes.
To begin clearing codes, tap the soft menu at the bottom of the screen.
Tap Display only to clear the codes from your display, tap Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Recent Trips The Recent Trips feature records all the trips the vehicle has taken since you installed the Vehicle Diagnostics Module. Within the smartphone app, you can view the ten most recent vehicle trips. The most recent trip is listed first. Select any trip to view the trip details. To view all the recorded trips, use the website. Tap any trip to view its details.
The trip details include total distance, start date and time, start location, end date and time, end location, and the amount of time the engine was idle time during the trip. Tap View Trip Map to view the trip on a map.
Use the map control tools (on page 49) to change map, the scroll and zoom the map, or turn on Satellite view.
Key Fob Pairing The key fob setup process has two main steps, configuring your Vehicle Diagnostics Module for your vehicle and pairing your Vehicle Diagnostics Module with your vehicle. You can perform the configuration step at any time from either the smartphone app or the website. To complete the pairing step you will need to be in your vehicle. It is necessary to perform this step in your vehicle because you may be prompted at times to turn your ignition key and press specific vehicle buttons.
To enable your keyfob feature: 1. Navigate to the Key Fob feature which is accessible from the Side Menu. Tap OK to begin the fob setup process or Cancel to exit.
2. Using the Prev and Next buttons, look for the key fob picture that matches yours. Once you have found your key fob, tap Continue. If you do not find a picture of your key fob, tap “I don’t see my key fob. In this case, your key fob is not currently supported. 3. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes. Do not close the app during this process.
4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”. 5. Once in the vehicle, tap Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times.
Key Fob Pairing Without VIN 1. To enable your keyfob feature without a vehicle VIN, navigate to the Key Fob feature which is accessible from the Side Menu. If your key fob is not already set up, you will see the following message. Tap OK to begin the fob set up process or Cancel to exit.
2. Use the on screen prompts to select your vehicle and tap Submit. If are not able to select your vehicle, tap “My vehicle is not listed” and see section My Vehicle is Not Supported. 3. After you have selected your vehicle, tap Submit. The configuration process can take up to 5 minutes. Do not close your browser window during this process.
4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”. 5. Once in the vehicle, tap Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times.
Following the successful pairing of your Vehicle Diagnostics Key Fob, you should be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob. In addition, you can also use the Delphi Connected Car website to send key fob commands to your vehicle. Note: You will only need to pair the key fob using the Delphi Connected Car app or the website once.
To pair your Smartphone with the Vehicle Diagnostics Module Bluetooth Direct Connect follow the steps below: 1. Access the Delphi Connect Car app side menu by tapping the menu icon in the upper-left corner. Tap Settings. 2. Tap Vehicle Settings.
3. Tap the vehicle in which the Vehicle Diagnostics Module is currently installed. 4. Tap Bluetooth Settings. 5. Tap Discover to activate Bluetooth® pairing.
6. The Status LED on your Vehicle Diagnostics Module should begin flashing blue. 7. Press your phone’s Home button and follow the procedures for turning on your smartphone’s Bluetooth® feature. 8. Tap Search for Devices or Scan Now if your phone doesn’t begin scanning automatically. 9. When a device named ACT231 appears as an available device, tap it. 10. The device ACT231 should now show as paired. Authorize your smartphone’s Bluetooth® key fob functionality. 1. Return to the Delphi Connect Car app.
3. Tap your phone’s name. 4. Tap Authorize to enable your phone to provide key fob control over Bluetooth®. Your phone will now show as authorized. .
5. Tap Delphi menu icon until you return to the Delphi Connected Car side menu. 6. Observe the LED on the Vehicle Diagnostics Module and wait until it returns to flashing blue every 10 seconds. 7. Tap the Key Fob menu item and test the buttons. Bluetooth® setup is complete.
Remove the Bluetooth Connection to Your Vehicle Diagnostics Module You can remove the Bluetooth connection between your phone and your Vehicle Diagnostics Module. 1. Access the Delphi Connect Car app side menu by tapping the menu icon in the upper-left corner. 2. Tap Settings.
3. Tap Vehicle Settings.
4. Tap the vehicle in which the Vehicle Diagnostics Module is currently installed.
5. Tap Bluetooth Settings.
6. Tap the name of the device you wish to remove.
7. Tap Unauthorize and then tap Unpair to remove the pairing for this device. The device will be removed from the list. Note: Remember to unpair the Vehicle Diagnostics Module from your smartphone, sometimes this is called “forget.
Settings The Settings menu provides access to your Account Settings, Vehicle Settings and additional information in the About section.
Account Settings The Account Settings allow you to: • Modify your User Settings, such as your login credentials and account email address • Manage the Vehicle Diagnostics Modules associated with your account 107
User Settings Account Email Address The account is used to communicate information regarding your connected car account, for example, it is used for the forgot username and forgot password features. Add Account Email Address On the side menu tap Settings, then Account Settings then User Settings then Enter Email Address. Enter your account email address in the box provided and tap Save to save your email or the Back button or Side Menu to exit without saving.
Edit or Delete Account Email Address To edit or delete the account email address: On the side menu tap Settings, then Account Settings then User Settings then tap the email address you entered previously.
Enter your new account email address or delete the current one by clearing the field. Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving.
Change Username On the side menu tap Settings, then Account Settings then User Settings then tap Username.
Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters, if desired. Tap Save when done or tap the Back button or the Side Menu to exit without saving. Usernames are not case sensitive.
Change Password On the side menu tap Settings, then Account Settings then User Settings then tap Password.
You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Passwords are case sensitive. Tap Save to save your new password or tap back to cancel changing your password.
Vehicle Diagnostic Management Vehicle Diagnostics Management allows you to: • View the Vehicle Diagnostics Modules associated with your account • Add Vehicle Diagnostics Modules to your account • Remove Vehicle Diagnostics Modules from your account View Vehicle Diagnostics Modules Associated with Your Account On the side menu tap Settings, then Account Settings then User Settings then tap Password. On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management.
Add a Vehicle Diagnostic Module to Your Account 1. On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management.
2.
3. Enter the ESN and the device Registration Key exactly as they are printed on the Vehicle Diagnostics Module label — including the dash in the Registration Key. Tap Add.
4. If the Module is still associated with another account, you will also need to enter the Username and Password of that account then tap Add. Note: Once you have added the Module to your account, log out from your account on all smartphone apps and the website. Unplug the module if it is currently connected to a vehicle. Plug the Module into the desired vehicle. Finally, follow the steps in section Reconnect Your Vehicle Diagnostics Module.
Note: Any vehicle data in the previous account will not be transferred to the new account. Once added to the new account, all vehicle data reported by the Module will be available in the new account. Any previous key fob pairings will remain in the Module after adding it to the new account. Any previous Bluetooth pairings will be available after adding the Module. Remove a Vehicle Diagnostics Module from Your Account 1. On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management.
2. Tap the ESN number of the Vehicle Diagnostics Module you want to remove.
3. Review the on-screen information matches the Module you want to remove and tap Delete Module. Note: Removing a Module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connected Car services.
Vehicle Settings The Vehicle Settings allow you to: • Review and edit your vehicle information, such as providing your vehicle VIN when the VIN is not available • Configure alerts and notifications • Setup Bluetooth Direct Connect Review Your Vehicle Information 1. To review your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to review.
Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself. 1. To edit your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to review and then tap Edit.
3. You can enter either the VIN from your vehicle or you can enter the vehicle make, model and model year. Tap the circle next to the information you want to provide.
4. Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. 5. Tap Save to save your changes or back to exit without saving your changes.
Configuring Alerts The Alerts & Notifications settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Configuring Notifications. Configuring the Geo-Fence Alerts 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap Geofence.
5. To disable a specific Geo-Fence, tap the ON/OFF slider next to the Geo-Fence name. To re-enable the Geo-Fence tap the ON/OFF slider again.
6. Tap the Geo-Fence name to configure the entry and exit alerts individually.
7. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Speed Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the speed alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the speed alert, tap the ON/OFF slider again.
5. Tap the word Speed to configure the speed threshold.
6. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Motion Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the motion alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the motion alert, tap the ON/OFF slider again.
5. Tap the word Motion to configure the motion threshold.
6. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Configuring the Engine RPM Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the engine RPM alert, tap the ON/OFF slider to the right of the words Engine RPM. The slider will change from ON to OFF. To re-enable the engine RPM alert, tap the ON/OFF slider again.
5. Tap the words Engine RPM to configure the RPM threshold.
6. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert. Note: When you add a new mobile number for notifications, you will recieve a confirmation txt message with opt-in instructions.
Add a Notification Email Address You can add an email notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. Tap Add Email at the bottom of the screen. If you do not see the button Add Email, tap the small down arrow to right of the word Notifications to expand the notification section.
6. Enter a valid email address in the format myemail@email.com. To enter additional email addresses, tap Add Email. You can enter as many email addresses as you wish. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Modify or Delete a Notification Email Address You can modify or delete an email notification associated with any alert. The process is similar for all alerts, here is how to modify and delete email addresses for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. If you do not see the notification email addresses displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
6. To modify an existing email address, tap the email address and edit the address.
7. To delete a notification email address, tap the x next to the email address. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Add a Notification Text Number You can add a text notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. Tap Add Text at the bottom of the screen. If you do not see the button Add Text, tap the small down arrow to right of the word Notifications to expand the notification section. You can enter as many mobile numbers as you wish.
6. Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, tap Add Text. You can enter as many mobile numbers as you wish. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Modify or Delete a Notification Text Number You can modify or delete a text notification mobile number associated with any alert. The process is similar for all alerts, here is how to modify and delete mobile numbers for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. If you do not see the notification mobile numbers displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
6. To modify an existing mobile number, tap the mobile number and edit the number.
7. To delete a notification mobile number, tap the x next to the mobile number. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
About Section The About section allows you to: • Access the OBD Locator • Review the current Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector. 1. To access the OBD Locator, on the side menu tap Settings.
2. Tap About and then tap OBD Locator.
Reviewing the Terms of Use and Privacy Policy 1. To review the Terms of Use and Privacy Policy, on the side menu tap Settings.
2. Tap About and then tap the document you with to review.
Logout On the Side Menu of the app, tap Logout to logout from your vehicle. This will return you to the login screen. Note: The Delphi Connected Car smartphone app will remain logged in indefinitely, unless the user logs out using the MENU and Logout selection.
Using the iPhone App Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen.
Enter the account email address you provided in your User Settings and tap Submit.
You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an account email address in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service at (800) 922-0204.
Enter your Username and tap Submit. You will receive an email providing you a temporary password sent to the account email address you provided as part of your User Settings. Use this temporary password to login to your account. You will be required to change your password once you login.
Navigating Around To navigate to a specific category, tap the item you want to view, such as Alerts, Recent Trips, Health and Location (as shown in the red boxes). You can also tap the Side Menu icon, located in the top left corner to navigate to the various features of the app.
• From the Side Menu, you can navigate to any of the Delphi Connected Car features. • Open the Settings feature to modify account information, manage Vehicle Diagnostic Modules, configure Alerts and Notifications, and set up Bluetooth® pairing for compatible devices. • Tap Key Fob to access the key fob feature. • Tap Logout to log out from your vehicle.
Refreshing Your Vehicle Data Tap the Refresh button from anywhere within the app to refresh your vehicle data. A refresh may take up to two minutes. You can continue to use the app during this time. The newest information will be displayed when it becomes available. Refresh Button Note: Vehicle data will not auto refresh. If you would like to see the most current vehicle data, please tap the refresh button.
Selecting Your Vehicle If you have more than one Vehicle Diagnostics Module associated with your account, you can select which vehicle’s information to view. Tap the vehicle icon at the top of the screen to display all available vehicles. Tap the vehicle you wish to view or select current vehicle if you do not wish to change vehicles. The last vehicle that recorded data is indicated with the Vehicle Diagnostics Module icon, see yellow box.
Dashboard The Dashboard provides a summary of your vehicle status. It includes the following information: • Basic vehicle information including the engine run status, current programmable odometer, battery voltage and the fuel level, if your vehicle supports this feature: Note: Fuel level readings will work on compatible vehicles.
• Last recorded Location of vehicle: • The most recent alerts: • The most recent health information reported by your vehicle: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
• The most recent trips: 196
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can also see the address and latitude and longitude of your vehicle. To remove the on-screen vehicle information, touch anywhere on the map. Note: Vehicle location is subject to GPS accuracy. Note: Depending on local conditions, it can take a few minutes to locate your vehicle using GPS services.
Map View The map view can be customized using the map controls. You can use the standard iPhone map controls, such as scrolling and zooming to adjust the map view. To enable and disable the Satellite view, tap the Satellite button.
Geo-Fences To enable and disable the display of Geo-Fences, tap the Geo-Fence button.
Live Tracking The Live Tracking button will enable real-time tracking of your vehicle. See Live Tracking on page 210 for more information. Note: If the GPS is enabled on your phone, the location of your phone will be indicated with a blue dot on the map.
Find My Car In the Location view, tap the Locate My Vehicle button to center the map on the vehicle’s current location.
Navigate To Vehicle If the GPS is enabled on your smartphone, you can have your default navigation app provide directions from your location to your vehicle. Tap the Navigate to Vehicle button. This command will launch the default navigation app on your phone and plot a route from your location to your vehicle’s location. Navigate to vehicle Note: Navigate to vehicle will default to standard driving directions to the vehicle’s location.
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer. To set the odometer value, tap the odometer on the dashboard.
Enter the desired value in miles. Tap Save to save the value or tap back to exit without saving.
Managing Geo-Fences A Geo-Fence allows you to define a location that is of interest to you and create a boundary around it. When your vehicle crosses the boundary to enter or exit that location, an alert will occur and can be viewed on the Delphi Connected Car app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications on page 223 for more information. You can define up to six Geo-Fences. These can be edited or deleted as often as you like.
2. In the Geo-Fences settings panel, tap CREATE NEW FENCE. 3. Scroll and zoom the map to where you would like to place the Geo-Fence.
4.
5. Tap Start to begin. A red pin with a circle will be created on the map. Follow the on-screen instructions to locate, resize and name your Geo-Fence. Tap UNDO PIN if you wish to remove the current pin and place it somewhere else.
6. When finished, tap SAVE FENCE to save it or click Back to cancel creation. 7. Create additional Geo-Fences if desired.
8. Tap the Geo-Fence Settings button or the Location button when you are done.
Create a Geo-Fence by Searching for an Address or Business Name 1. While in Location view, tap the Geo-Fence tab. Tap the Manage Geo-Fence button to display the Geo-Fence settings panel.
2. In the Geo-Fences settings panel, tap CREATE NEW FENCE. 3. Tap Enter Address.
4. Enter the address or business name you want to find and tap the search icon (magnifying glass).
5. Scroll through the list of search results. You can modify the search criteria and tap the search icon (magnifying glass) to refresh the results. Within the search results, tap the desired location. A Geo-Fence will be created at the selected location. 6. Follow the on-screen instructions to locate and size the Geo-Fence. The name of the Geo-Fence will default to your search text but you can change it to a different name. When you are finished, tap Save to save the Geo-Fence.
Edit or Delete an Existing Geo-Fence 1. While in Location view, tap Manage Geo-Fence on the soft menu to begin managing Geo-Fences.
2. Tap on the name of the Geo-Fence you want to edit.
3. Follow the on-screen instructions to locate, resize and rename your Geo-Fence. You can remove the current pin and drop a new pin by tapping UNDO PIN. When you are finished, tap SAVE FENCE to save it or the Back button to exit without saving your changes. To delete the Geo-Fence, tap DELETE FENCE.
Enable or Disable a Geo-Fence 1. Tap the Geo-Fence button in the Location view to begin managing your Geo-Fences. If the Geo-Fence settings panel does not appear, tap on the Geo-Fence Settings button.
2. In the Geo-Fence settings panel, tap the box to the left of the Geo-Fence you wish to disable. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
3. To enable a Geo-Fence, tap the check box to the left of the Geo-Fence name you wish to enable. The Geo-Fence will be shown on the map again, and you will receive Geo-Fence alerts.
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the Delphi Connected Car smartphone app or the Delphi website. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again. During Live Tracking, your vehicle’s speed, heading and location on the map will be updated approximately every 5 seconds.
2. You will be see a warning message with a reminder of the 10-minute timeout. To continue, tap Accept. To exit live tracking, tap Cancel.
3. Tap the Activate Live Tracking button in the upper right hand corner. The button looks like a small gun sight. Countdown Timer Alerts The Delphi Connected Car app will notify you with alerts of specific vehicle behaviors.
• The battery voltage falls below 11.5 volts • While the engine is not running and the vehicle experiences a motion that exceeds a threshold that you choose. Note: The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started. You can also configure email and text message notifications for each alert. For more information on configuring your alerts and the associated notifications, see sections Configuring Alerts and Configuring Notifications.
To clear alerts, tap the box next to the alerts you wish to clear and select Clear. The smartphone app only displays the most recent alerts, you may not be able to clear all recorded alerts. In order to clear all alerts at one time, login to your account using the mycar.delphi.com website and select the Alerts tab.
You will need to confirm that you wish to clear the selected alerts. Tap OK to confirm, or tap Cancel to exit.
Health The Health feature displays a history of vehicle diagnostics codes, often called trouble codes, which you have read from your vehicle. If the Check Engine Light comes on, you can perform a diagnostic scan of your vehicle which will display the codes reported by your vehicle. The Delphi Connected Car app will show you both the numeric diagnostic code and the meaning of the code. In some cases, the definition of a manufacturer specific code may not be available.
Performing a Diagnostic Code Scan on Your Vehicle To begin a diagnostic scan, tap the Refresh button labeled Perform trouble code scan You will see a warning to make sure the engine is turned off and the key is in the On position before continuing. Once you begin the scan, please wait at least 2 minutes before starting your vehicle. Select Cancel to cancel the scan.
Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle. Performing a diagnostic scan will allow to see if they are still being reported by your vehicle. If you clear the codes from your vehicle, the Vehicle Diagnostics Module will command your vehicle to clear the current diagnostic codes.
Tap Clear Display to clear the codes from your display, tap Clear Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Recent Trips The Recent Trips feature records all the trips the vehicle has taken since you installed the Vehicle Diagnostics Module. Within the smartphone app, you can view the ten most recent vehicle trips. The most recent trip is listed first. Select any trip to view the trip details. To view all the recorded trips, use the website. Tap any trip to view its details.
The trip details include total distance, start date and time, start location, end date and time, end location, and the amount of time the engine was idle time during the trip. Tap View Trip Map to view the trip on a map.
Use the map control tools (on page 198) to change the map scroll and zoom the map, or turn on Satellite view.
Key Fob Pairing The key fob setup process has two main steps, configuring your Vehicle Diagnostics Module for your vehicle and pairing your Vehicle Diagnostics Module with your vehicle. You can perform the configuration step at any time from either the smartphone app or the website. To complete the pairing step you will need to be in your vehicle. It is necessary to perform this step in your vehicle because you may be prompted at times to turn your ignition key and press specific vehicle buttons.
Before attempting the key fob setup process, look on your dashboard view to see if your vehicle’s VIN has been identified. If the Vehicle Diagnostics Module was able to read your vehicle’s VIN, you will see it displayed at the top of the screen below your vehicle name. If the Vehicle Diagnostics Module was unable to read your vehicle’s VIN, your vehicle will be identified by the word Vehicle followed by a number. If your VIN is not available, see section Key Fob Setup without VIN.
To enable your keyfob feature: 1. Navigate to the Key Fob feature which is accessible from the Side Menu. Tap OK to begin the fob setup process or Cancel to exit.
2. Using the Prev and Next buttons, look for the key fob picture that matches your key fob. Once you have found your key fob, tap Continue. If you do not find a picture of your key fob, tap “I don’t see my fob”. In this case, your key fob is not currently supported.
3. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes. Do not close the app during this process.
4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”.
5. Once in the vehicle, tap Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times. Following the successful pairing of your Vehicle Diagnostics Key Fob, you should be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob.
Key Fob Pairing Without VIN 1. To enable your key fob feature, navigate to the Key Fob feature which is accessible from the Side Menu. If your key fob is not set up, you will see the following message. Tap OK to begin the fob set up process or Cancel to exit.
2. Use the on screen prompts to select your vehicle and select Submit. If are not able to select your vehicle, tap “My vehicle is not listed” and see section My Vehicle is Not Supported. 3. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, tap Continue. If you do not find a picture of your fob, click I don’t see my fob. In this case, your fob is not currently supported.
4. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes. Do not close the app during this process. 5. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob setup steps. If you wish to complete the process later, you can tap “Perform this step later”.
6. Once in the vehicle, tap Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times. Following the successful pairing of your Vehicle Diagnostics Key Fob, you will be able to use your Delphi Connected Car app to send key fob commands over the Verizon Network to your vehicle in the same manner as you would with your manufacturer key fob.
Pair Smartphone Bluetooth® to Vehicle Diagnostics Module This feature lets you access the Vehicle Diagnostics Module key fob functions on your Delphi Conncted Car smartphone app when within Bluetooth® range of the Vehicle Diagnostics Module (range is dependent on your cell phone). This feature requires: • Successful Vehicle Diagnostics Module key fob pairing to your vehicle.
2. Tap Vehicle Settings. 3. Tap the vehicle in which the Vehicle Diagnostics Module is currently installed.
4. Tap Bluetooth Settings.
5. Tap Discover to activate Bluetooth® pairing. 6. The Status LED on your Vehicle Diagnostics Module should begin flashing blue. 7. Press your phone’s Home button and follow the procedures for turning on your smartphone’s Bluetooth® feature. 8. Tap Search for Devices or Scan Now if your phone doesn’t begin scanning automatically. 9. When a device named ACT231 appears as an available device, tap it. 10. The device ACT231 should now show as paired.
Authorize your smartphone’s Bluetooth® key fob functionality. 1. Return to the Delphi Connect Car app. If your phone doesn’t appear on the list of Bluetooth® phones, tap the Back button and then re-enter Bluetooth Settings. 2. Your phone will be listed as Unauthorized.
3. Tap your phone’s name.
4. Tap Authorize to enable your phone to provide key fob control over Bluetooth®. Your phone will now show as authorized.
5. Return to the Delphi Connected Car side menu.
6. Observe the LED on the Vehicle Diagnostics Module and wait until it returns to flashing blue every 10 seconds. 7. Tap the Key Fob menu item and test the buttons. Bluetooth® setup is complete.
Remove the Bluetooth Connection to Your Vehicle Diagnostics Module You can remove the Bluetooth connection between your phone and your Vehicle Diagnostics Module. 1. Access the Delphi Connect Car app side menu. 2. Tap Settings.
3. Tap Vehicle Settings.
4. Tap the vehicle in which the Vehicle Diagnostics Module is currently installed.
5. Tap Bluetooth Settings.
6. Tap the name of the device you wish to remove.
7. Tap Unauthorize and then tap Unpair to remove the pairing for this device. The device will be removed from the list. Note: Remember to unpair the Vehicle Diagnostics Module from your smartphone, sometimes this is called “forget.
Settings The Settings menu provides access to your Account Settings, Vehicle Settings and additional information in the About section.
Account Settings The Account Settings allow you to: • Modify your User Settings, such as your login credentials and account email address • Manage the Vehicle Diagnostics Modules associated with your account 261
User Settings Account Email Address The account email is used to communicate information regarding your connected car account, for example the forgot username and forgot password features.
Add Account Email Address On the side menu tap Settings, then Account Settings then User Settings then Enter Email Address.
Edit or Delete Account Email Address To edit or delete the account email address: On the side menu tap Settings, then Account Settings then User Settings then tap the email address you entered previously.
Enter your new account email address or delete the current one by clearing the field. Tap Save Settings to save the email address or tap the Back button or Side Menu to exit without saving.
Change Username On the side menu tap Settings, then Account Settings then User Settings then tap Username.
Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters if desired. Tap Save when done or tap the Back button or the Side Menu to exit without saving. Usernames are not case sensitive.
Change Password On the side menu tap Settings, then Account Settings then User Settings then tap Password.
You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Passwords are case sensitive. Tap Save to save your new password or tap Back to cancel changing your password.
Vehicle Diagnostic Management Vehicle Diagnostics Management allows you to: • View the Vehicle Diagnostics Modules associated with your account • Add Vehicle Diagnostics Modules to your account • Remove Vehicle Diagnostics Modules from your account 270
View Vehicle Diagnostics Modules Associated with Your Account On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management. You will see all the Vehicle Diagnostics Modules currently associated with your account.
Add a Vehicle Diagnostic Module to Your Account 1. On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management.
2. Tap Add Module.
3. Enter the ESN and the device Registration Key exactly as they are printed on the Vehicle Diagnostics Module label — including the dash in the Registration Key. Tap Add.
4. If the Module is still associated with another account, you will also need to enter the Username and Password of that account then click Add. Note: Once you have added the Module to your account, log out from your account on all smartphone apps and the website. Unplug the Module if it currently on a vehicle. Plug the Module into the desired vehicle. Finally, follow the steps in section Reconnect Your Vehicle Diagnostics Module. You may now log into your account to view your new Module in your account.
Remove a Vehicle Diagnostics Module from Your Account 1. On the side menu tap Settings, then Account Settings then Vehicle Diagnostic Management.
2. Tap the ESN number of the Vehicle Diagnostics Module you want to remove.
3. Review the on-screen information matches the Module you want to remove and tap Delete Module. Note: Removing a Module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connected Car services.
Vehicle Settings The Vehicle Settings allow you to: • Review and edit your vehicle information, such as providing your vehicle VIN when the VIN is not available • Configure alerts and notifications • Setup Bluetooth Direct Connect 279
Review Your Vehicle Information To review your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
Tap the vehicle you wish to review.
Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself. 1. To edit your vehicle information, tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to review and then tap Edit.
3. You can enter either the VIN from your vehicle or you can enter the vehicle make, model and model year. Tap the circle next to the information you want to provide.
4. Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. 5. Tap Save to save your changes or back to exit without saving your changes.
Configuring Alerts The Alerts settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Configuring Notifications Configuring the Geo-Fence Alerts 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap Geofence.
5. To disable a specific Geo-Fence, tap the ON/OFF slider next to the Geo-Fence name. To reenable the Geo-Fence tap the ON/OFF slider again.
6. Tap the Geo-Fence name to configure the entry and exit alerts individually.
7. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Speed Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the speed alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the speed alert, tap the ON/OFF slider again.
5. Tap the word Speed to configure the speed threshold.
6. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Motion Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the motion alert, tap the ON/OFF slider to the right of the word Speed. The slider will change from ON to OFF. To re-enable the motion alert, tap the ON/OFF slider again.
5. Tap the word Motion to configure the motion threshold.
6. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Configuring the Engine RPM Alert 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. To disable the engine RPM alert, tap the ON/OFF slider to the right of the words Engine RPM. The slider will change from ON to OFF. To re-enable the engine RPM alert, tap the ON/OFF slider again.
5. Tap the words Engine RPM to configure the RPM threshold.
6. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert. Note: When you add a new mobile number for notifications, you will receive a confirmation txt message with opt-in instructions.
Add a Notification Email Address You can add an email notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. Tap Add Email at the bottom of the screen. If you do not see the button Add Email, tap the small down arrow to right of the word Notifications to expand the Notifications section.
6. Enter a valid email address in the format myemail@email.com. To enter additional email addresses, tap Add Email. You can enter as many email addresses as you wish. 7.
Modify or Delete a Notification Email Address You can modify or delete an email notification associated with any alert. The process is similar for all alerts, here is how to modify and delete email addresses for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. If you do not see the notification email addresses displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
6. To modify an existing email address, tap the email address and edit the address.
7. To delete a notification email address, tap the x next to the email address. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Add a Notification Text Number You can add a text notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. Tap Add Text at the bottom of the screen. If you do not see the button Add Text, tap the small down arrow to right of the word Notifications to expand the notification section. You can enter as many mobile numbers as you wish.
6. Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, tap Add Text. You can enter as many mobile numbers as you wish. 7. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
Modify or Delete a Notification Text Number You can modify or delete a text notification mobile number associated with any alert. The process is similar for all alerts, here is how to modify and delete mobile numbers for the speed alert. For Geo-Fence notifications, you will need to tap the name of the Geo-Fence you wish to configure. 1. Tap Settings from the side menu then tap Vehicle Settings.
2. Tap the vehicle you wish to configure.
3. Tap Alerts & Notifications.
4. Tap the word Speed to configure the notifications.
5. If you do not see the notification mobile numbers displayed on the screen, tap the small down arrow to right of the word Notifications to expand the notification section.
6. To modify an existing mobile number, tap the mobile number and edit the number.
7. To delete a notification mobile number, tap the x next to the mobile number. 8. Tap Save to save your changes or tap the Back button or the side menu button to exit without saving your changes.
About Section The About section allows you to: • Access the OBD Locator • Review the current Privacy Policy and Terms of Use Locating Your OBD Connector The OBD Locator button will launch your internet browser and navigate to a web page where you can select your vehicle and determine the location of the OBD II connector. To access the OBD Locator, on the side menu tap Settings.
Tap About and then tap OBD Locator.
Reviewing the Terms of Use and Privacy Policy To review the Terms of Use and Privacy Policy, on the side menu tap Settings.
Tap About and then tap the document you with to review.
Logout On the Side Menu of the app, tap Log Out to logout from your vehicle. This will return you to the login screen. FPO Note: The Delphi Connected Car smartphone app will remain logged in, unless the user logs out using the MENU and Log Out selection.
Using the Connected Car Website Accessing the Website You can log in to your vehicle at mycar.delphi.com. Forgot Username or Password Should you forget your account login credentials, you can request your username or a password reset from the login screen. To request your Username, click Forgot Username? Note: The website will automatically log you out after 20 minutes of inactivity if you do not log out using the Logout feature.
Enter the account email address you provided in your User Settings and click Send Email.
You will receive an email with your Username sent to the account email address you provided as part of your User Settings. If you did not provide an account email address in your User Settings or do not receive the email with your Username, please call Verizon Wireless Customer Service at (800) 922-0204.
Enter your Username and click SEND EMAIL. You will receive an email providing you a temporary password sent to the account email address you provided as part of your User Settings. Use this temporary password to login to your account. You will be required to change your password once you login. If you did not provide an account email address in your User Settings or do not receive the email with your temporary password, please call Verizon Wireless Customer Service at (800) 922-0204.
Navigating Around To navigate to a specific category, click on the links at the top of the screen for Dashboard, Location, Alerts, Health, Recent Trips, Key Fob and Settings. You may also click the highlighted icons or the word More in the section you want to visit (as shown in the red boxes). Click on your username to change various settings for your account, see yellow box. The LOG OUT button allows you to log out from your vehicle, see green box.
Selecting Your Vehicle If you have more than one Vehicle Diagnostics Module associated with your account, you can select which vehicle’s information to view. Click on the down arrow next to your vehicle.
Click on the vehicle you wish to view or click on the up arrow to keep viewing the current vehicle. Note: The last vehicle that recorded data is indicated with the Vehicle Diagnostics Module icon, see yellow box.
If there are more than 6 vehicles to choose from you can page through the list of all vehicles using the right arrow.
Vehicle Settings The Vehicle Settings allow you to edit your vehicle information, such as providing your vehicle VIN when the VIN is not available. Edit Your Vehicle Information If your vehicle did not report a VIN, you can enter the VIN or information about your vehicle yourself. When you enter your VIN, the Connected Car service will attempt to look up your vehicle for you. To edit your vehicle information, click the vehicle name at the top of the screen.
Click the circle next to the information you want to provide.
Enter the VIN or use the drop-down menus to select your vehicle’s make, model and model year. Click Save to save your changes or Cancel to exit without saving your changes.
Refreshing Your Vehicle Data From anywhere within the website you can refresh your vehicle data. Click the Refresh button. You will see the following message while your vehicle is being contacted for a refresh. Note: On the Health screen, clicking the Refresh button will initiate a scan of your vehicle for diagnostic trouble codes. See Performing a Diagnostic Code Scan on Your Vehicle on page 171.
Once the vehicle is contacted, you will see the following message. Select Dismiss to return to the website. The refresh process will continue in the background but the screen will not display the new vehicle information until you click on one of the tabs. Should the refresh fail, you will receive an error message indicating why the refresh was unsuccessful. Select OK to return to the website. Dashboard The Dashboard provides a summary of your vehicle status.
• Last recorded Location of vehicle: • The most recent alerts: 356
• The most recent diagnostic information reported by your vehicle: • The most recent trips: Note: You will only see Health information if your vehicle has reported trouble codes using the diagnostic code scanning feaure. See Performing a Diagnostic Scan on Your Vehicle.
Location Use the Location feature to locate your vehicle at any time. The location screen indicates the last recorded vehicle location and the time and date when that location was last updated. You can use the Refresh feature to update the current vehicle location. The Map view can be customized using the map controls discussed below: • Center on Current Location button will adjust the map so the vehicle location is centered on the map.
Customizing the Website Map Display By clicking inside the map pan control, you can move the map in any direction. Simply hold down the mouse cursor in this control to continuously pan in that direction. The zoom controls allows you to zoom the map in out. Use the map mode selection to determine what is displayed on the map, such as road mode or bird’s eye mode. When the Show labels checkbox is selected, then road names and other location information will be displayed on the map.
In Automatic mode, the map will automatically switch between Road mode and Bird’s Eye mode as the zoom is changed The Road mode shows the map as a standard street atlas. The Bird’s Eye mode will show a Satellite view when the map is zoomed out and an Aerial Photo view if the map is zoomed in and a photo of the area is available. When in the Aerial Photo mode, you can also use the rotation buttons to rotate the Aerial Photo view.
Programmable Odometer A programmable odometer is provided for your vehicle. You can set it to your vehicle’s odometer to track total mileage or you can set the odometer to 0 prior to a trip to use it as a trip odometer. To set the odometer value, click Set next to the odometer on the dashboard.
Enter the desired value in miles. Tap Submit to save the value or Cancel to exit without saving.
Managing Geo-Fences A Geo-Fence allows you to define a location that is of interest to you and create a boundary around it. When your vehicle crosses the boundary to enter or exit that location, an alert will occur and can be viewed on the Delphi Connected Car app or the website. You can also be notified via an email or text message if desired. See Configuring Notifications on page 378 for more information. You can define up to six Geo-Fences. These can be edited or deleted as often as you like.
2. In the Geo Fences window, click CREATE NEW FENCE.
3. Scroll and zoom the map to where you would like to place the Geo-Fence and tap DROP PIN HERE.
4. Follow the on-screen instructions to locate, resize and name your Geo-Fence. You can hide the Geo-Fence panel to see more of the map by clicking on the panel tab (see yellow box). Simply click the tab again to show the Geo-Fence panel. When you are finished, select SAVE FENCE to save it or CANCEL to cancel creation. 5. Create additional Geo-Fences as desired. 6. Select Close Geo-Fence when you are done.
Create a Geo-Fence by Searching for an Address or Business Name 1. Click the Geo Fence button in the Location view to begin managing Geo Fences. 2. In the Geo-Fences settings panel, click CREATE NEW FENCE.
3. Click ENTER ADDRESS.
4.
5. Scroll through the list of search results. You can modify the search criteria and click VIEW RESULTS to refresh the results. Within the search results, click the desired location. A Geo-Fence will be created at the selected location.
6. Follow the on-screen instructions to locate and size the Geo-Fence. The name of the Geo-Fence will default to your search text but you can change it to a different name. When you are finished, click Save to save the Geo-Fence. Click Back to return to the search results and choose a different result or change the search criteria. To exit without saving your changes, click CANCEL or click Close Geo Fence.
Edit or Delete an existing Geo-Fence 1. Click the Geo Fence button in the Location view to begin managing Geo-Fences. 2. Click on the name of the Geo-Fence you want to edit. The map will center on that Geo-Fence. Click on the arrow next to the Geo-Fence you want to edit.
3. Follow the on-screen instructions to locate, resize and rename your Geo-Fence. You can hide the Geo-Fence panel to see more of the map by clicking on the panel (see yellow box). Simply click the tab again to show the Geo-Fence panel. When you are finished, select SAVE CHANGES to save it or CANCEL to exit without saving your changes. To delete the Geo-Fence, select DELETE. Enable or Disable a Geo-Fence 1.
2. In the Geo Fences window, click the checkbox to the left of the Geo-Fence you wish to disable. The checkmark will be cleared and the Geo-Fence will no longer be visible on the map. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence.
3. To enable a Geo-Fence, check the box to the left of the Geo-Fence name. The Geo-Fence will be shown on the map again and alerts will again be generated by this Geo-Fence.
Live Tracking Live tracking provides you the ability to track your vehicle in real time using the website. Click on the Live Tracking icon to start live tracking. Due to the amount of data usage required to perform live tracking, tracking will automatically timeout after 10-minutes. You can restart tracking by selecting this feature again. During Live Tracking, your vehicle’s speed, heading and location on the map will be updated approximately every 5 seconds. 1.
3. You will see the following message once the vehicle is connected. Select Cancel to return to the Location view. 4. If the vehicle cannot be reached or located using the GPS feature, the service will retry to contact your vehicle. Select Cancel to return to the Location view. If your vehicle cannot be connected, the feature will timeout. Select OK to return to Location view.
5. During live tracking, the vehicle will be shown as a red car with the current vehicle speed indicated. Live tracking has a 10-minute timeout counter. When the timeout counter reaches zero, live tracking will automatically be exited. You can end live tracking manually at any time by selecting Stop Tracking. Alerts The Delphi Connected Car app will notify you with alerts of specific vehicle behaviors.
Note: The motion alert is enabled 10 minutes after the vehicle is turned off and disabled when the vehicle is started. You can also configure email and text message notifications for each alert. For more information on configuring your alerts and the associated notifications, see sections Configuring Alerts and Configuring Notifications. Use the navigation buttons to scroll through the alerts.
To clear all alerts, do not select any alerts and press CLEAR ALL. You will be asked to confirm your desire to clear all alerts. Health The Health feature displays a history of vehicle diagnostics codes, often called trouble codes, which you have read from your vehicle. If the Check Engine Light comes on, you can perform a diagnostic scan of your vehicle which will display the codes reported by your vehicle.
Performing a Diagnostic Code Scan on Your Vehicle To perform a diagnostic scan of your vehicle, navigate to the Health screen and click the Refresh button. You will see a warning to make sure the engine is turned off and the key is in the On position before continuing. Once you begin the scan, please wait at least 2 minutes before starting your vehicle. Select Cancel to cancel the scan.
Once the scan is complete, the diagnostic codes reported by your vehicle will be displayed on the screen. Use the navigation buttons to scroll through your codes. Clearing Diagnostic Codes You can choose to clear the codes from either your display or from from your vehicle. If you clear the codes from your display, you will no longer see them in your vehicle’s data but they may still be active in your vehicle. Performing a diagnostic scan will allow to see if they are still being reported by your vehicle.
To begin clearing codes, tap CLEAR ALL. Tap Display to clear the codes from your display, tap Vehicle to clear the codes from your vehicle, or tap Cancel to exit.
Recent Trips The Recent Trips feature displays all the trips the vehicle has taken since you installed the Vehicle Diagnostics Module. The most recent trip is listed first. Use the navigation buttons to scroll through your trips. Click in any row (see the yellow box) to view the details of a specific trip. Select CLEAR ALL to clear all the trips from this vehicle’s history. Use the map control tools to change the rotation, zoom and view type, Bird’s Eye or Road view.
Key Fob Pairing The key fob setup process has two main steps, configuring your Vehicle Diagnostics Module for your vehicle and pairing your Vehicle Diagnostics Module with your vehicle. You can perform the configuration step at any time from either the smartphone app or the website. To complete the pairing step you will need to be in your vehicle. It is necessary to perform this step in your vehicle because you may be prompted at times to turn your ignition key and press specific vehicle buttons.
Before attempting the key fob pairing process, look on your dashboard view to see if your vehicle’s VIN has been identified. If the Vehicle Diagnostics Module was able to identify your vehicle, you will see it displayed at the top of the screen below your vehicle name. If the Vehicle Diagnostics Module was unable to read your vehicle’s VIN, your vehicle will be identified by the word Vehicle followed by a number. If your VIN is not available, see section Key Fob Setup without VIN.
2. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, click Continue. If you do not find a picture of your fob, click I don’t see my fob. In this case, your fob is not currently supported. 3. Once you have tapped Continue, you will see the following message while your key fob is being initialized. The configuration step can take up to 5 minutes.
4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob set up step. If you wish to complete the process later, you can tap “Perform this step later”. 5. Once in the vehicle, tap Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times.
Key Fob Setup without VIN 1.To enable your keyfob feature without a vehicle VIN, navigate to the KEY FOB tab. If your key fob is not already set up, you will see the following message. Click on START CONFIGURATION to begin the fob set up process. 2. Use the on screen prompts to select your vehicle and click Submit. If are not able to select your vehicle, tap “My vehicle is not listed” and see section My Vehicle is Not Supported.
3. Using the Prev and Next buttons, look for the fob picture that matches your key fob. Once you have found your key fob, click Continue. If you do not find a picture of your fob, click I don’t see my fob. In this case, your fob is not currently supported 3. After you have selected your vehicle, press Submit. The configuration process can take up to 5-minutes. Do not close your browser window during this process.
4. When complete, the following screen will be displayed and you will need to be in the vehicle to perform the final key fob set up step. If you wish to complete the process later, you can tap “Perform this step later”. 5. Once in the vehicle, click Continue. Carefully follow the on screen instructions. You may be required to push buttons in your vehicle such as the door lock/unlock switch or you may need to turn the ignition key a certain number of times.
Account Settings To access your account settings, click on your username in the upper right-hand corner.
Click on OBD LOCATOR to determine the location of the OBD connector on your vehicle. Select ADD EMAIL to add an email address for alerts. If you already have an email address entered, the button will say EDIT EMAIL and allow you to change or delete your email address. Select CHANGE USERNAME to change your username. Select CHANGE PASSWORD to change your password.
Add Email Address From the Settings drop-down, click ADD EMAIL to enter an email address for the first time. Enter your email address in the box provided and select SAVE to save it or CANCEL to exit without saving.
Edit or Delete Email Address From the Settings drop-down, select EDIT EMAIL to edit your email address. You can delete the email address by leaving the entry completely blank.
Enter your new email address or delete the current one by clearing the field. Select SAVE to save your changes or CANCEL to exit without saving.
Change Username From the Settings drop-down, select CHANGE USERNAME to change your username.
Usernames must be at least one character long, can include letters, numbers and special characters. The username may be composed only of letters if desired and they are not case sensitive. Select SAVE to save your username or CANCEL to exit without saving.
Change Password From the Settings drop-down, select CHANGE PASSWORD to change your password.
You must enter the same password twice in order to change it. Passwords must be at least six characters long and include at least one number. Note: Passwords are case sensitive. Select SAVE to save your password or CANCEL to exit without saving.
Settings The Settings menu allows you to manage your Vehicle Diagnostics Modules and Alerts and Notifications Settings.
View Vehicle Diagnostics Modules Associated with Your Account On the Settings menu select MANAGE ModuleS. You will see all the Vehicle Diagnostics Modules currently associated with your account.
Add a Vehicle Diagnostic Module to Your Account 1. On the Settings menu select MANAGE ModuleS.
2. Click Add Module 3. Enter the ESN and the device Registration Key exactly as they are printed on the Vehicle Diagnostics Module label — including the dash in the Registration Key. Click Add.
4. If the Module is still associated with another account, you will also need to enter the Username and Password of that account then click Submit. Click Cancel to exit without adding the Module. Note: Once you have added the Module to your account, log out from your account on all smartphone apps and the website. Unplug the Module if it currently on a vehicle. Plug the Module into the desired vehicle. Finally, follow the steps in section Reconnect Your Vehicle Diagnostics Module.
Note: Any vehicle data in the previous account will not be transferred to the new account. Once added to the new account, all vehicle data reported by the Module will be available in the new account. Any previous key fob pairings will remain in the module after adding the module to the new account. Any previous Bluetooth pairings will be available after adding the Module. Remove a Vehicle Diagnostics Module from Your Account 1. On the Settings menu select MANAGE ModuleS.
2. Click the trash can icon next tp the ESN number of the Vehicle Diagnostics Module you want to remove. Note: Removing a Module from your account does not deactivate it from your Verizon account. This also does not cancel your monthly service with Verizon or Delphi Connected Car services.
Configuring Alerts The Alerts settings allow you to customize some of the alerts available to you. All alerts will be stored in your vehicle’s cloud data and can be viewed using your smartphone app. See section Alerts. You can also configure the notifications associated with each alert. See section Configuring Notifications. Configuring the Geo-Fence Alerts 1. On the Settings menu select MANAGE ALERTS.
2. Click GeoFences. 3. To disable a specific Geo-Fence, click the checkbox next to the Geo-Fence you wish to disable. The checkmark will be cleared. This will not delete the Geo-Fence, but alerts will no longer be generated by this Geo-Fence. To enable the Geo-Fence click the box next to the Geo-Fence name.
4. Click the Geo-Fence name to configure the entry and exit alerts individually. 5. To disable the entry alert, uncheck the box next to the words Trigger When Entered. To disable the exit alert, uncheck the box next to the words Trigger When Exited. Re-check the appropriate box to re-enable an alert.
6. Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Speed Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the speed alert, click the checkbox next to the word Speed. The checkmark will be cleared.
3. To enable the speed alert, click the checkbox. The checkmark will be added. 4. Click the word Speed to configure the speed threshold.
5. Enter the speed in miles per hour that you want to trigger the speed alert. That is, when the vehicle is driven at this speed or higher for 5 seconds or more, the speed alert will be recorded. 6. Click Save to save your changes or click the BACK button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Motion Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the motion alert, click the checkbox next to the word Motion. The checkmark will be cleared. To enable the motion alert, click the checkbox. The checkmark will be added. Click the word Motion to configure the motion threshold.
3. Enter the threshold in G-forces that you want to trigger the motion alert. That is, once the ignition of off for 10 minutes and the vehicle experiences a motion of this force or more , the motion alert will be recorded. A setting of 2 G’s can typically be set off by slamming a vehicle door or rocking the vehicle. 4. Click Save to save your changes or click the BACK button to exit without saving your changes. See Configuring Notifications for information on configuring notifications.
Configuring the Engine RPM Alert 1. On the Settings menu select MANAGE ALERTS. 2. To disable the engine RPM alert, click the checkbox next to the words Engine RPM. The checkmark will be cleared. To enable the engine RPM alert, click the checkbox. The checkmark will be added.
3. Click the words Engine RPM to configure the RPM threshold. 4. Enter the engine RPM threshold in revolutions per minute and the minimum time required in seconds that you want to trigger the engine RPM alert. That is, when the engine RPM exceeds the RPM threshold for the number of seconds you specify, the engine RPM alert will be recorded. 5. Click Save to save your changes or click the Back button or the side menu button to exit without saving your changes.
Configuring Notifications For each alert, you can configure email and text notifications that will be sent when the alert occurs. This includes the ability to send a notification email to any number of email addresses you choose for each alert and to send a text message to any number of mobile phones you choose for each alert. Note: When you add a new mobile number for notifications, you will recieve a confirmation txt message with opt-in instructions.
2. Click the word Speed to configure the notifications. 3. Click Add new notification.
4. Select Email for the notification type. 5. Enter a valid email address in the format myemail@email.com and click Save. Click Cancel to exit without saving. To enter additional email addresses, click Add new notification again. You can enter as many email addresses as you wish.
Delete a Notification Email Address You can delete an email notification associated with any alert. The process is similar for all alerts, here is how to delete email addresses for the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure. 1. On the Settings menu select MANAGE ALERTS. 2. Click the word Speed to configure the notifications.
3. To delete a notification email address, click the x next to the email address. 4. You will be asked to confirm you want to delete the email. Click Delete to delete it, click Cancel to exit without deleting.
Add a Notification Text Number You can add a text notification to any alert. The process is similar for all alerts, here is how to add one to the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure. 1. On the Settings menu select MANAGE ALERTS. 2. Click the word Speed to configure the notifications.
3. Click Add new notification. 4. Select Text for the notification type.
Enter a valid 10 digit mobile number in the format 1112223333 using only numbers and no other characters. To enter additional mobile numbers, click Add Text. You can enter as many mobile numbers as you wish.
Delete a Notification Text Number You can delete a text notification mobile number associated with any alert. The process is similar for all alerts, here is how to delete mobile numbers for the speed alert. For Geo-Fence notifications, you will need to click the name of the Geo-Fence you wish to configure. 1. On the Settings menu select MANAGE ALERTS. 2. Click the word Speed to configure the notifications.
3. To delete a notification mobile number, click the x next to the mobile number.
Logout Click the LOG OUT button to log out from your vehicle. This will return you to the login screen. Note: The website will automatically log you out after 20 minutes of inactivity.
Frequently Asked Questions 1. What are the extension cable and cradle mount for? The Vehicle Diagnostic Module relocation kit, which includes the extension cable and cradle, will allow you to install the Vehicle Diagnostics Module in a location other than the OBDII connector. This may be desired because the module interferes with driver or passenger movement or for aesthetic reasons.
may actually be going just under the speed the speedometer indicates. To see the alert in the mobile apps or web portal, you may need to refresh the data using the refresh data. To receive an notification via email, ensure your email address is entered correctly in the settings area for notifications. 6. Can I set my own speed alert or is the only option over 75 mph? Yes, you can set the speed threshold in the settings for the speed alert.
9. Why don’t I receive any e-mail alert notifications? To receive alerts you need to have the correct driving conditions occur and you need to ensure there is a valid email address entered under the settings area for Alerts and Notifications. 10. I crossed a geo-fence, why didn’t I receive an alert? Geo-fence detection depends on a number of factors, including the tolerance of the GPS system, the size of the geo-fence and how close the vehicle is to the edge of the geo-fence.
quickly an alert is communicated to the server. In addition, the time for the notification to reach your inbox or phone can vary due to network delays. In general, most notifications are received within minutes after the alert. 15. Can I select my own username? Yes, as long as it is not already in use. Your username must be a minimum of 1 character, a maximum 75 characters. It must not contain any of the following characters: $ & + ( ) / : ; = ? @ (space character) “ < > # % { } | \ ^ ~ [ ] ` 16.
turn your phone off and then back on again. 21. What happens if I load the app on my non-Verizon phone? The smartphone apps are designed to run on the following smartphones regardless of your service provider: Android version 2.2 and later, Apple iPhone running iOS version 5.0 and later. 22. How many mobile devices or PCs can be logged on to the same account? There is no limit on how many phones and/or PCs can be logged into the same account. 23.
27. Why is the programmable odometer not updating while I am driving? The programmable odometer will not update until your turn off the ignition and the trip is recorded in your connected car account. 28. How do I get a copy of the User Guide? You can view the User Manual at http://support.verizonwireless.com/clc/devices/ and click on Device Manual 29.
34. Can a geo-fence be rectangular instead of circular? Not at this time. This is being considered for a future software release. 35. How do I create geo-fences in different states? You can create geo-fences in any location you wish using the geo-fence feature on the website or the smartphone app. 36. Can I create a geo-fence by using an address or business name? Yes, when creating a new geo-fence, you can enter an address or business name to locate where you wish to create a new geo-fence. 37.
app. If the blue LED returns to solid after the initial setup, your vehicle is currently incompatible with Vehicle Diagnostics. 41. Will my Vehicle Diagnostics Module work with the telematics system that came with my car, examples include Mercedes mBrace, Lexus Enform, Hyundai BlueLink, BMW ConnectedDrive, Volvo On Call? Delphi’s Vehicle Diagnostics Module is designed to work regardless of a car’s existing telematics system. However, some features provided by the car maker may be impacted.
46. How do I start live tracking? To start live tracking, ensure the Vehicle Diagnostics Module is properly installed and working. In the web portal, select the Location feature, then select “Live Tracking.” In the Android app, tap the Location feature then tap the live tracking icon which looks like a small radar. On the iPhone, tap the Location feature then tap the Live Tracking tab then tap the live tracking icon which looks like a small targeting scope. 47.
52. What is the blue dot on my location screen? Within the smartphone apps, the blue dot represents the current location of the phone running the app (where your phone is, not your vehicle). 53. I installed my Vehicle Diagnostics Module and it won’t pick up my current location. Why? Your Vehicle Diagnostics module relies upon GPS to determine vehicle location.
accessing your information. 58. How can I program the device to track my mileage? You can use the programmable odometer on the dashboard to track your mileage. You can set the odometer to match their vehicle’s odometer for total mileage or use it as a trip odometer by setting it to zero before each trip. 59. I cannot see the route on my trip details. Why? The Delphi Connected Car portal and smartphone app are only designed to show the start and end points of each trip.
63. What happens if I get a new vehicle? You can move the device to a new vehicle and, after performing the normal vehicle setup per the instructions, you will see the new vehicle listed in the app and portal. You will need to check the Fitment Guide (at connectedcar.delphi.com/fitment) for compatibility. If supported by your new vehicle, you will also be able to pair your vehicle’s key fob. Note: You will only be able to pair the Vehicle Diagnostics key fob with two vehicles at any one time.
68. My battery was disconnected recently and I can’t connect to my vehicle, what should I do? If the LED is solid blue, begin with step 5 in the Reference Guide to re-initialize your Vehicle Diagnostics Module. If the LED is not solid blue, disconnect the unit from your vehicle, wait 10 seconds, reconnect it and wait for the solid blue LED (about 30 seconds), begin with step 5 in the Reference Guide to re-initialize your Vehicle Diagnostics Module. 69.
installed. Anytime following installation, to retrieve current codes, you need to press the refresh button on the health page in the web portal (not the smartphone app) and follow the instructions. If your error codes still do not show up, your vehicle manufacturer may have manufacturer specific codes they have not shared with other tool providers, which prevents the Vehicle Diagnostics module from properly reading these codes. 75.
Status LED and Troubleshooting Understanding the Status LED Indicators Status LED Status (Engine On) Status (Engine Off) No illumination for more than one minute No vehicle power to device or device failure • Vehicle Diagnostics will enter Deep Sleep after typically 5-10 days of no vehicle activity.
Solid or blinking yellow On Roaming network • Idle/dormant (3 blinks every 30 seconds) • Ready, no data activity (solid yellow) On Roaming network • Ready, no data activity (solid yellow) • Data activity (blinks with data transfer) • Data activity (blinks with data transfer) Solid red No wireless service No wireless service Blinking red • Transmitting key fob command to vehicle (2 blinks) • Transmitting key fob command to vehicle (2 blinks) • User-initiated vehicle setup in process (1 blink per se
Troubleshooting Issue Can’t login to my account Can’t find OBD port on vehicle 446 Likely Cause(s) Corrective Action(s) Incorrect username or password entry First-time: Enter Registration Key from this guide or Vehicle Diagnostics label exactly as shown (e.g. 1a2b-3c4d) in Username field. (lowercase or UPPERCASE) Enter ESN DEC from this guide or Vehicle Diagnostics label exactly as shown. After first-time: Enter the username and password you created during first-time login.
No LED illumination LED remains white Vehicle Diagnostics Module is in deep sleep Start engine, wait up to 10 seconds for LED to illuminate any color No power at OBD port Check that Vehicle Diagnostics Module is fully plugged into OBD port. Check that fuse for OBD port is not blown (see vehicle owner manual for proper fuse). Check that no pins are bent or missing from Vehicle Diagnostics connector or OBD port.
LED remains solid blue Can’t get to Dashboard page for first time login (remains on OBD Locator page) 448 Device can’t complete vehicle setup Check all OBD port connectors on Vehicle Diagnostics Module and on vehicle for dirty/corroded pins Vehicle may be incompatible. Check fitment guide (connectedcar.delphi.com/fitment) Device is removed from the OBD port and reinstalled Device needs to be paired again with your vehicle. Please go to page 11 and perform steps 5 and 6.
No green LED with engine running, LED flashes blue every 10 seconds Engine start wasn’t detected Turn off ignition, wait 10 seconds and restart engine. Wait up to 10 seconds to see if green LED appears.
Can’t get to Key Fob setup page Can’t get Vehicle Diagnostics Module Key Fob to pair with my vehicle 450 No Internet connection to smartphone or computer Check your Internet connection Cloud server problem Wait a few minutes and try again. If still not working, call *611 from your Verizon cell phone or (800) 922-0204 Incompatible vehicle Check fitment guide (connectedcar.delphi.
Can’t get Vehicle Diagnostics Module Key Fob to control vehicle keyless entry system Not paired See “Can’t get Vehicle Diagnostics Module key fob to pair with my vehicle” No Internet connection to smartphone, computer or Vehicle Diagnostics Module Check internet connection to smartphone or computer. Start engine and watch for green or yellow LED activity.
Can’t pair my smartphone to Vehicle Diagnostics Module with Bluetooth 452 Incompatible smartphone Must be iPhone with iOS 5.0 or later or Android 2.2 or later and with Bluetooth® 2.1 or higher.
Customer Information Your Wireless Device and Third Party Services Verizon Wireless is the mobile carrier associated with this wireless product. However, many services and features offered through the product are provided by Delphi alone or in conjunction with third parties.
Product Safety and Warranty Health and Safety This section outlines the safety precautions associated with using Vehicle Diagnostics. The term “mobile device” will be used to refer to the Vehicle Diagnostics in this section. Before operating your vehicle with your mobile device plugged in, please be aware of all the safety details. DRIVING SAFETY Remember that safety comes first when driving.
• DO NOT expose this equipment to rain or spilled beverages. • DO NOT use unauthorized accessories. GPS & AGPS You mobile device uses a Global Positioning System (GPS) signal for location-based applications. A GPS uses satellites controlled by the U.S. Government that are subject to changes implemented in accordance with the Department of Defense policy and the 2008 Federal Radio navigation Plan (FRP). Changes may affect the performance of the location-based services on your Vehicle Diagnostics Module.
(2) This device must accept any interference received. Including interference that may cause undesired operation. INFORMATION TO THE USER This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
This Warranty does not apply to: (a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Product whose mechanical serial number or electronic serial number has been removed, altered or defaced; (c) Damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions; (d) Damage resulting from connection to, or use of any accessory or other product not appro
Therefore, we strongly recommend you make a back up copy of all data and software contained on your Product before submitting it for repair or service. This includes all contact lists, downloads (i.e. third-party software applications, ringtones, games and graphics) and any other data added to your Product. In addition, if your Product utilizes a SIM or Multimedia card, please remove the card before submitting the Product and store for later use when your Product is returned.
THE COMPANY SHALL NOT BE LIABLE FOR THE DELAY IN RENDERING SERVICE UNDER THIS WARRANTY OR LOSS OF USE DURING THE TIME THE PRODUCT IS BEING REPAIRED OR REPLACED. No person or representative is authorized to assume for the Company any liability other than expressed herein in connection with the sale of this product.
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