FiOS Quantum™ Gateway USER GUIDE Model FiOS-G1100 ©2016 Verizon Wireless
CONTENTS 01/ 03/ INTRODUCTION WIRELESS SETTINGS Package Contents 7 1.1 System Requirements 1.2 1.3 1.0 3.0 Overview 36 3.1 Wireless Status 37 7 3.2 Basic Security Settings 40 Features 7 3.3 46 Getting to Know Your Gateway 10 Advanced Security Settings 3.4 Wireless MAC Authentication 50 3.5 802.11 Mode 52 3.6 Other Advanced Wireless Options 54 3.7 Guest Wi-Fi Settings 58 02/ CONNECTING YOUR GATEWAY 2.0 Setting Up Your Gateway 18 2.
TABLE OF CONTENTS 2 05/ 06/ USING NETWORK CONNECTIONS CONFIGURING SECURITY SETTINGS Accessing Network Connections 69 Network (Home/Office) Connection 70 5.2 Broadband Connection 5.3 5.0 5.1 5.4 6.0 Firewall 93 6.1 Access Control 97 6.2 Port Forwarding 100 6.3 Port Triggering 102 6.4 DMZ Host 104 77 6.5 Remote Administration 106 Wireless Access Point Connection 81 6.6 Static NAT 108 6.
CONTENTS 08/ 09/ CONFIGURING ADVANCED SETTINGS MONITORING YOUR GATEWAY 8.0 Using Advanced Settings 125 8.1 Utilities 126 8.2 DNS Settings 135 8.3 Network Settings 138 8.4 Routing 145 8.5 Date and Time 167 8.6 Configuration Settings 172 9.0 Gateway Status 181 9.1 Advanced Status 182 9.2 System Logging 183 9.3 Full Status/System wide Monitoring of Connections 184 9.4 Traffic Monitoring 185 9.5 Bandwidth Monitoring 186 10/ TROUBLESHOOTING 10.
TABLE OF CONTENTS 4 11/ SPECIFICATIONS 11.0 General Specifications 202 11.1 LED Indicators 203 11.2 Environmental Parameters 203 12/ NOTICES 12.0 Regulatory Compliance Notices 207 verizon.com/fios | ©2016 Verizon. All Rights Reserved.
01/ INTRODUCTION 1.0 Package Contents 1.1 System Requirements 1.2 Features 1.
01/ INTRODUCTION 6 The Verizon FiOS Quantum™ Gateway lets you transmit and distribute digital entertainment and information to multiple devices in your home/office. Your Gateway supports networking using coaxial cables, Ethernet, or Wi-Fi, making it one of the most versatile and powerful gateways available. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
PACKAGE CONTENTS, SYSTEM REQUIREMENTS AND FEATURES 1.0/ PACKAGE CONTENT Your package contains: • The FiOS Quantum Gateway • Power adapter • LAN Ethernet cable (yellow) • WAN Ethernet cable (white) • Quick Start Guide 1.1/ SYSTEM REQUIREMENTS System and software requirements are: • A computer or other network device supporting Wi-Fi or wired Ethernet • A web browser, such as Chrome™, Firefox®, Internet Explorer 8® or higher, or Safari® 5.1 or higher 1.
01/ INTRODUCTION 8 • • – Ethernet supports speeds up to 1000 Mbps – MoCA 2.0 and 1.1 enabled to support speeds up to 700 Mbps over coaxial cable Integrated wireless networking with 802.11b/g/n/ac access point featuring: – Enabled 802.11b capable speeds (based on device) – Enabled 802.11g capable speeds (based on device) – Enabled 802.11n capable speeds (based on device) – Enabled 802.
FEATURES AND GETTING TO KNOW YOUR GATEWAY • – Port forwarding – Port triggering – Access control – Advanced wireless protection featuring WPA2/WPA Mixed Mode, WEP 64/128 bit encryption, and MAC address filtering Options, including: – DHCP server – WAN interface auto-detection – Dynamic DNS – DNS server – LAN IP and WAN IP address selection – MAC address cloning – IPv6 support – QoS support (end to end layer 2/3) featuring: Differentiated Services (Diffserv), 802.
01/ INTRODUCTION 10 – IGMP – Daylight savings time support 1.3/ GETTING TO KNOW YOUR GATEWAY 1.3a/ FRONT PANEL The front panel has two lighted indicators and a WPS (Wi-Fi Protected Setup) button. The Power/Internet light will be on and solid when your Gateway is turned on, connected to the Internet, and functioning normally. The Wireless light will be on when your Gateway Wi-Fi is turned on.
GETTING TO KNOW YOUR GATEWAY If there is an error during the WPS pairing process, the wireless light flashes red rapidly for two minutes after the error occurs. The WPS button can also be used to reboot the router. To perform a soft reboot, press and hold the WPS button for at least 10 seconds. 1.
01/ INTRODUCTION 12 USB (2 ports) Reset Button Ethernet LAN (4 ports) HAN expansion port Ethernet WAN Coax WAN and LAN Power verizon.com/fios | ©2016 Verizon. All Rights Reserved.
GETTING TO KNOW YOUR GATEWAY • USB - provides up to 500 mA at 5 VDC for attached devices. For example, you could charge a cell phone. In the future, with a firmware upgrade, the USB host functionality may be available for other devices, such as external storage and cameras. Firmware updates are performed automatically by Verizon. • Reset Button - allows you to reset your Gateway to the factory default settings. To reset the Gateway, press and hold the Reset button for at least three seconds.
01/ INTRODUCTION 14 1.3d/ MOUNTING THE GATEWAY TO A WALL For optimum performance, the FiOS Quantum Gateway is designed to stand in a vertical upright position. Verizon does not recommend wall mounting the FiOS Quantum Gateway. However, if you wish to mount your Gateway, you can purchase a wall mount bracket from the Verizon FiOS Accessories Store at verizon.com/fiosaccessories. If you are replacing an existing Verizon wall mounted router, you do not need to remove the mounting screws from the wall.
GETTING TO KNOW YOUR GATEWAY 4. Mark the mounting holes, then remove the wall mount bracket from the wall. 5. Drill holes for the screw anchors. 6. Insert the screw anchors in the holes in the wall, then insert the screws into the screw anchors and tighten the screws. Leave screws extended about 0.2 inches from the wall. 7. Verify the screws are positioned correctly by placing the wall bracket on the screws. Remove the wall bracket from the wall. 8.
02/ CONNECTING YOUR GATEWAY 2.0 Setting Up Your Gateway 2.1 Computer Network Configuration 2.2 Main Screen verizon.com/fios | ©2016 Verizon. All Rights Reserved.
SETTING UP YOUR GATEWAY Connecting your Gateway and accessing its web-based Graphical User Interface (GUI) are both simple procedures. Accessing the GUI may vary slightly, depending on your device’s operating system and web browser.
02/ CONNECTING YOUR GATEWAY 18 2.0/ SETTING UP YOUR GATEWAY There are three basic steps to setting up your Gateway: Step 1: Connect your Gateway to the Internet Step 2: Connect your network device to your Gateway Step 3: Configure your Gateway Before you begin, if you are replacing an existing Gateway, disconnect it. Remove all old Gateway components, including the power supply. They will not work with your new Gateway. 2.0a/ STEP 1 - CONNECT YOUR GATEWAY 1.
SETTING UP YOUR GATEWAY • If connecting the WAN using coaxial cable, locate a coaxial cable and connect one end to the coax port on the back of your Gateway. Connect the other end of the coaxial cable to a coax wall jack. Tighten the coaxial cables by hand until snug. The cables should not require a wrench. 4. Plug the power cord into the power port on the back of your Gateway and then into a power outlet. The Gateway automatically turns on as soon as power is plugged in.
02/ CONNECTING YOUR GATEWAY 20 If connecting a wireless device: • Access the Wi-Fi setting on your wireless device, then select your new Gateway using the wireless network name (ESSID) shown on the sticker located on the side of your Gateway. • Enter the wireless password (WPA2 key) also shown on the sticker. 2.0c/ STEP 3 - CONFIGURE YOUR GATEWAY: 1. Open a web browser on the device connected to your Gateway network. 2. In the browser address field (URL), enter: myfiosgateway.
SETTING UP YOUR GATEWAY The first time you access your Gateway, an Easy Setup Wizard displays to help step you through the setup process. 3. In the Admin Password field, enter the password that is printed next to the Administrator Password on the label on the side of your Gateway.
02/ CONNECTING YOUR GATEWAY 22 4. Click Next. The Personalize Your Wi-Fi Settings screen displays. Click on the check box next to Setup your Guest Wi-Fi (Optional) to personalize your Guest Wi-Fi Name and Password. For your protection, your Gateway is pre-set at the factory to use WPA2/WPA mixed mode (Wi-Fi Protected Access) encryption for your wireless network. This is the best setting for most users and provides maximum security. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
SETTING UP YOUR GATEWAY AND COMPUTER NETWORK CONFIGURATION 5. Click Continue. The Apply to Save Your Wi-Fi Settings screen appears. You have an option of saving the Wi-Fi settings as an image on your device by clicking the Save as Picture button. After you click Save as Picture to save your Wi-Fi settings as an image, click Apply to save the Wi-Fi changes to your Gateway.
02/ CONNECTING YOUR GATEWAY 24 The Congratulations! You’re All Set Up screen displays once your Gateway verifies the final settings and has successfully connected to the Internet and is ready for use. You can click on Main Router Settings to access the Main screen of the Gateway or click on Start Browsing and you will be directed to the Verizon.com website. If your Gateway is subsequently reset to the factory default settings, the settings printed on the label will again be in effect.
COMPUTER NETWORK CONFIGURATION 2.1a/ CONFIGURING DYNAMIC IP ADDRESSING To configure a computer to use dynamic IP addressing: WINDOWS 7/8 1. In the Control Panel, locate Network and Internet, then select View Network Status and Tasks. 2. In the View your active networks – Connect or disconnect section, click Local Area Connection in the Connections field. The Local Area Connection Status window displays. 3. Click Properties. The Local Area Connection Properties window displays. 4.
02/ CONNECTING YOUR GATEWAY 26 MACINTOSH OS X 1. Click the Apple icon in the top left corner of the desktop. A menu displays. 2. Select System Preferences. The System Preferences window displays. 3. Click Network. 4. Verify that Ethernet, located in the list on the left, is highlighted and displays Connected. 5. Click Assist Me. 6. Follow the instructions in the Network Diagnostics Assistant. 2.
COMPUTER NETWORK CONFIGURATION CONNECTING A WI-FI DEVICE USING WPS Wi-Fi Protected Setup (WPS) is an easier way for many devices to set up a secure wireless network connection. Instead of manually entering passwords or multiple keys on each wireless client, such as a laptop, printer, or external hard drive, your Gateway creates a secure wireless network. In most cases, this only requires the pressing of two buttons – one on your Gateway and one on the wireless client.
02/ CONNECTING YOUR GATEWAY 28 2. Enable the protected setup by moving the selector to On. 3. Use one of the following methods: • If your wireless client device has a WPS button, press the WPS button on your Gateway, then click the WPS button on your wireless device (client) to start the WPS registration process. • If your client device has a WPS PIN, locate the PIN printed on the client’s label or in the client documentation. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
COMPUTER NETWORK CONFIGURATION AND MAIN SCREEN Enter the PIN number in the Client WPS PIN field. The Client WPS PIN field is located in the section B - PIN Enrollment on the user interface. Click Register. • 4. Alternatively, you can enter the Gateway’s PIN shown on this screen into the WPS user interface of your device, if this PIN mode is supported by your wireless device.
02/ CONNECTING YOUR GATEWAY 30 3. Select your Gateway’s wireless network name (SSID) from the device’s list of discovered wireless networks. 4. When prompted, enter your Gateway’s wireless password (WPA2 key) into the device’s wireless settings. Your Gateway’s default wireless network name and wireless password are located are on the sticker on the side of your Gateway. 5. Verify the changes were implemented by using the device’s web browser to access a site on the Internet. 6.
MAIN SCREEN 2.
02/ CONNECTING YOUR GATEWAY 32 • Parental Controls - Chapter 7 • Advanced - Chapter 8 • System Monitoring - Chapter 9 2.2b/ STATUS This section displays the status of your Gateway’s local network (LAN) and Internet connection (WAN).
MAIN SCREEN The icon associated with the device displays to signify the device is active or shaded gray to indicate the device has not been active for several minutes. You can view the individual settings of each device by clicking its icon. VERIZON ZONE The Verizon Zone contains links to various Verizon web sites and other informational links. Note: You may see an alert when using an older 802.11b device indicating the Wi-Fi network performance maybe affected, as shown in the example below.
03/ WIRELESS SETTINGS 3.0 Overview 3.1 Wireless Status 3.2 Basic Security Settings 3.3 Advanced Security Settings 3.4 Wireless MAC Authentication 3.5 802.11 Mode 3.6 Other Advanced Wireless Options 3.7 Guest Wi-Fi Settings verizon.com/fios | ©2016 Verizon. All Rights Reserved.
OVERVIEW Wireless networking enables you to free yourself from wires and plugs, making your devices more accessible and easier to use. You can create a wireless network, including accessing and configuring wireless security options.
03/ WIRELESS SETTINGS 36 3.0/ OVERVIEW Your Gateway provides you with wireless connectivity using the 802.11b, g, n, or ac standards. These are the most common wireless standards. 802.11b has a maximum data rate of 11 Mbps, 802.11g has a maximum data rate of 54 Mbps, 802.11n has a maximum data rate of 450 Mbps, and 802.11ac has a maximum data rate of 1300 Mbps. 802.11b and g standards operate in the 2.4 GHz range. 802.11n operates in both the 2.4 GHz and 5 GHz ranges. 802.11ac operates in the 5 GHz range.
OVERVIEW 3.1/ WIRELESS STATUS Use the Wireless Status feature to view the status of your Gateway’s wireless network. To view the status: 1. Access the Main page. You can quickly view your Gateway’s wireless status in the My Network column. This includes all devices that have recently accessed or are currently connected to the network.
03/ WIRELESS SETTINGS 38 2. Select the Wireless Settings icon. The Wireless Status page displays additional wireless details. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
WIRELESS STATUS 3. On the Wireless Status page for either 2.4 GHz or 5 GHz, the following information displays: • Radio Enabled - displays whether the wireless radio is active. When the radio is not enabled, no wireless devices will be able to connect to the home network. • SSID - displays the SSID (Service Set Identifier) shared among all devices on a wireless network. The SSID is the network name. All devices must use the same SSID.
03/ WIRELESS SETTINGS 40 • WMM - displays if WMM is enabled on your Gateway. • Packets Received/Sent - displays the number of packets received and sent since the wireless capability was activated. 3.2/ BASIC SECURITY SETTINGS You can configure the basic security settings for your Gateway’s wireless network. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
WIRELESS STATUS AND BASIC SECURITY SETTINGS To configure the basic security radio, SSID and channel settings: 1. On the Wireless Setting page, select Basic Security Settings. 2. To activate the wireless radio, click the On radio button. 3. If desired, enter a new name for the wireless network in the SSID field or leave the default name that displays automatically. 4.
03/ WIRELESS SETTINGS 42 To configure the basic Wi-Fi Security settings, select a Security option: WPA/WPA2 Mixed Mode If WPA/WPA2 Mixed Mode (Wi-Fi Protected Access) was selected, the WPA Key page displays. Selecting WPA/WPA2 Mixed Mode allows the security mode to be automatically set by the gateway based on the security capabilities of the client device. WPA/WPA2 mixed mode is the default wireless security protocol. To set the WPA/WPA2 Mixed Mode security: 1.
BASIC SECURITY SETTINGS 2. To activate the group key update interval, select the Group Key Update Interval check box and set the interval time in seconds. 3. Click Apply to save the changes. WPA2 If WPA2 (Wi-Fi Protected Access II) was selected, the WPA2 page displays. To set the WPA2 security: 1. Enter the Pre-Shared Key. 2. To activate the group key update interval, select the Group Key Update Interval check box and set the interval time in seconds. 3. Click Apply to save the changes.
03/ WIRELESS SETTINGS 44 WEP If WEP was selected, the WEP Settings page displays. Warning: WEP provides a low level of security and is not recommended. Additionally, the WEP security setting will drop your Gateway’s wireless performance to a maximum data rate of 54 Mbps, and will disable Wi-Fi Protected Setup (WPS). WEP should only be enabled if you have wireless client devices that don’t support WPA or WPA2. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
BASIC SECURITY SETTINGS Note: Your Gateway’s recommended wireless security encryption is set to WPA2. This is the factory default. This section explains how to activate WEP (Wired Equivalent Privacy) wireless security. WEP is a significantly less robust security compared to WPA or WPA2 and is not recommended. To set up WPA2 wireless security, refer to the WPA2 section. To configure basic security to WEP: 5. To turn on WEP (Wired Equivalent Privacy) security, click the WEP radio button. 6.
03/ WIRELESS SETTINGS 46 3.
ADVANCED SECURITY SETTINGS 3.3b/ LEVEL 1: SSID BROADCAST You can configure your Gateway’s SSID broadcast capabilities to allow or disallow wireless devices from automatically using a broadcast SSID name to detect your Gateway wireless network. To enable or disable SSID broadcast: 1. In the Advanced Settings page, locate the Level 2 section. 2. Click the 2.4 GHz SSID Broadcast or 5 GHz SSID Broadcast link for the wireless network you wish to modify. The following example uses the 2.4 GHz network.
03/ WIRELESS SETTINGS 48 3. To enable SSID broadcasting, click the Enable radio button. SSID broadcast is enabled by default. The SSID of the wireless network will be broadcast to all wireless devices. 4. To disable SSID broadcasting, click the Disable radio button. The public SSID broadcast will be hidden from all wireless devices. You will need to manually configure additional wireless devices to join the wireless network. 5. Click Apply to save the changes. 3.
ADVANCED SECURITY SETTINGS To limit access: 1. In the Advanced Settings page, locate the Level 2 section. 2. To allow only devices with specific MAC addresses, click the Wireless MAC Authentication link. The Wireless MAC Authentication page displays. For additional details, refer to the Wireless MAC Authentication section. 3. To limit access based on the type of technology, click the 802.11 b/g/n/ac Mode link. The 802.11 b/g/n/ac Mode page displays. For additional details, refer to the 802.
03/ WIRELESS SETTINGS 50 3.4/ WIRELESS MAC AUTHENTICATION You can allow or deny access to your wireless network by specifying devices with specific MAC addresses. To set wireless MAC authentication: 1. On the Advanced Settings page, locate the Level 2 section and click the Wireless MAC Authentication link. The Wireless MAC Authentication page displays. 2. To enable access control, select the Enable Access List check box. 3.
WIRELESS MAC AUTHENTICATION
03/ WIRELESS SETTINGS 52 4. Enter the MAC address of a device, then click Add. 5. Repeat step 2 to add additional devices, as needed. 6. To remove a specific device’s MAC address, click the Remove button next to the specific MAC address. 7. When all changes are complete, click Apply to save changes. 3.5/ 802.11 MODE From the 802.11 Mode page, you can limit the wireless access to your network by selecting the 2.
802.11 MODE To select the 802.11 Mode: 1. On the Advanced Settings page, locate the Level 2 section and click the 802.11 Mode link. The 802.11 Mode page displays. 2. Select the 2.4 GHz Wireless Mode as follows: 3. 4. • Compatibility – This is the default mode setting, providing a good balance of performance and compatibility with existing wireless devices. 802.11b, g, and n devices can connect. • Legacy – For older wireless devices. Only 802.11b and g devices can connect. 802.
03/ WIRELESS SETTINGS 54 3.6/ OTHER ADVANCED WIRELESS OPTIONS You can view additional wireless options. Comment: Recommend leaving defaults as is unless otherwise directed. To view the options: 1. In the Advanced Settings page, locate the Level 2 section and click Other Advanced Wireless Options link. A warning message displays. 2. Click Yes. The Other Advanced Wireless Options page displays. Comment: The following example uses the 2.4 GHz network.
OTHER ADVANCED WIRELESS OPTIONS 3. View the V h ffollowing ll options: Caution: These settings should only be configured by experienced network technicians. Changing the settings could adversely affect the operation of your Gateway and your local network.
03/ WIRELESS SETTINGS 56 • Group Key Update Interval – time interval used to update the WPA shared key (used to generate the group key) • Transmission Rate – displays status as Auto • Channel Width – Controls the bandwidth of the wireless signal • Transmit Power – adjusts the power of the wireless signal • CTS (Clear to Send) Protection Mode – allows mixed 802.11b/g/n/ac networks to operate at maximum efficiency • CTS Protection Type – displays cts, which is only for mixed 802.
OTHER ADVANCED WIRELESS OPTIONS • RTS Threshold – controls the size of the data packet that the low level RF protocol issues to an RTS packet • MSDU Aggregation – enables or disables MSDU aggregation • MPDU Aggregation – enables or disables MPDU aggregation 5. To access the WMM settings, click the WMM Settings link. 6. Click Apply to save changes. 3.6a/ WMM SETTINGS You can prioritize the types of data transmitted over the wireless network using the advanced WMM settings.
03/ WIRELESS SETTINGS 58 2. Click Yes. The WMM Settings page displays. 3. To enable Wireless QoS (WMM), select the Enabled check box. 4. To enable WMM Power Save, enable Wireless QoS (WMM) first, then enable WMM Power Save by selecting the Enabled check box. 5. Click Apply to save changes. 3.7/ GUEST WI-FI SETTINGS The Guest Wi-Fi network is designed to provide Internet connectivity to your guests but restricts access to your primary network and shared files.
GUEST WI-FI SETTINGS guest network SSID does not change when you make a change to your primary network SSID. The Gateway is shipped from the factory with Guest Wi-Fi turned off. The default SSID for Guest Wi-Fi is preconfigured at the factory to the default wireless network name (ESSID) which is displayed on a sticker located at the side of the router followed by hyphen guest (-Guest).
03/ WIRELESS SETTINGS 60 3.7a/ GUEST WI-FI To enable Guest Wi-Fi: 1. From the Main menu, select Wireless Settings, then select Guest Wi-Fi Settings 2. Select the Guest Wi-Fi tab 3. Press the Edit button and enter a valid SSID and password 4. Press Save to save changes 5. Toggle the Guest Wi-Fi button to ON verizon.com/fios | ©2016 Verizon. All Rights Reserved.
GUEST WI-FI SETTINGS 3.7b/ GUEST DEVICES The devices on the Guest Wi-Fi network can be viewed on the Guest Devices page. If the admin toggles the button next to a device to OFF, that device will be blocked from accessing the Internet.
04/ CONFIGURING MY NETWORK SETTINGS 4.0 Accessing My Network Settings 4.1 Using My Network Settings verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ACCESSING MY NETWORK SETTINGS You can configure the basic network settings for your Gateway’s network.
04/ CONFIGURING MY NETWORK SETTINGS 64 Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. 4.0/ ACCESSING MY NETWORK SETTINGS My Network allows you to view and manage your network connections and devices. You can block websites and Internet services, set port forwarding, view device details, and rename devices. To view your network connections: 1.
USING MY NETWORK SETTINGS 4.1/ USING MY NETWORK SETTINGS You can access and configure common network parameters: • Block this Device - Click Block this Device to quickly enable/disable a device from having Internet access. • Website Blocking - To block specific websites, click Website Blocking. The Parental Controls page displays. For additional information about blocking websites, refer to Chapter 7 Setting Parental Controls.
04/ CONFIGURING MY NETWORK SETTINGS 66 • View Device Details - Click View Device Details to display the Device Information page and view the selected device’s information, such as IP Address, MAC address, Network Connection, Lease Type, Port Forwarding Services, and Windows Shared Folder as well as the Ping Test option. You can also click the device’s icon in the Main page to display the Device Information page. • Rename this Device - To change the name of a specific device, click Rename this Device.
05/ USING NETWORK CONNECTIONS 5.0 Accessing Network Connections 5.1 Network (Home/Office) Connection 5.2 Ethernet/Coax Connection 5.3 Wireless Access Point Connection 5.
05/ USING NETWORK CONNECTIONS 68 Your Gateway supports various local area network (LAN) and wide area network (WAN), or Internet connections using Ethernet or coaxial cables. You can configure aspects of the network and Internet connections as well as create new connections. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ACCESSING NETWORK CONNECTIONS Caution: The settings described in this chapter should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and your local network. 5.0/ ACCESSING NETWORK CONNECTIONS You can access your network connections and view the connections by connection type. To access the network connections: 1. Select My Network, then select Network Connections. 2. To display all connection entries, click the Advanced button.
05/ USING NETWORK CONNECTIONS 70 3. To view and edit the details of a specific network connection, click the hyperlinked name or the action icon. The following sections detail the types of network connections that you can view. 5.1/ NETWORK (HOME/OFFICE) CONNECTION You can view the properties of your local network. This connection is used to combine several network interfaces under one virtual network. For example, you can create a home/office network connection for Ethernet and other network devices.
NETWORK (HOME/OFFICE) CONNECTION Note: When a network connection is disabled, the formerly underlying devices connected to it will not be able to obtain a new DHCP address from that Gateway network interface. To view the connection: 1. On the Network Connections page, click the Network (Home/Office) connection link. The Network (Home/Office) Properties page displays. 2. To rename a network connection, enter the new network name in the Name field.
05/ USING NETWORK CONNECTIONS 72 3. Click Apply to save the changes. CONFIGURING THE HOME/OFFICE NETWORK To configure the network connection: 1. In the Network (Home/Office) Properties page, click Settings. The configuration page displays. 2. Configure the following sections, as needed. GENERAL In the General section, verify the following information: • Status - displays the connection status of the network. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
NETWORK (HOME/OFFICE) CONNECTION • Network – displays the type of network connection. • Connection Type - displays the type of connection.
05/ USING NETWORK CONNECTIONS 74 Verify the following information: • Status – displays the connection status of a specific network connection. • Action – contains an icon that, when clicked, generates the next lower-level configuration page for the specific network connection or network device. IP ADDRESS DISTRIBUTION The IP Address Distribution section of the Properties settings is used to configure your Gateway’s Dynamic Host Configuration Protocol (DHCP) server parameters. verizon.
NETWORK (HOME/OFFICE) CONNECTION Once enabled and configured, the DHCP server automatically assigns IP addresses to any network devices which are set to obtain their IP address dynamically. If DHCP Server is enabled on your Gateway, configure the network devices as DHCP Clients. There are 2 basic options in this section: Disabled and DHCP Server. To set up the Gateway’s network bridge to function as a DHCP server: 1. In the IP Address Distribution section, select the DHCP server.
05/ USING NETWORK CONNECTIONS 76 • End IP Address – Enter the last IP address in the IP range that the Gateway will automatically stop the IP address allocation at. The maximum end IP address range that can be entered is 192.168.1.254. 2. If Windows Internet Naming Service (WINS) is being used, enter the WINS server address. 3. In the Lease Time in Minutes field, enter the amount of time a network device is allowed to connect to the Gateway with its currently issued dynamic IP address. 4.
NETWORK (HOME/OFFICE) CONNECTION COMPLETE NETWORK CONNECTION CONFIGURATION UPDATES To save your changes click Apply. 5.2/ BROADBAND CONNECTION You can view the properties of your broadband connection (your connection to the Internet). This connection may be via either Ethernet or Coaxial cable. To view the connection settings: 1. In the Network Connections page, click the Broadband Connection (Ethernet/Coax) link.
05/ USING NETWORK CONNECTIONS 78 2. To rename the network connection, enter the new name in the Name field. 3. Click Apply to save changes. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ETHERNET/COAX CONNECTION 5.2a/ CONFIGURING THE ETHERNET/COAX CONNECTION To configure the connection: 1. In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays. 2. Configure the following settings, as needed. GENERAL Verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays the type of connection.
05/ USING NETWORK CONNECTIONS 80 • MTU - specifies the largest packet size permitted for Internet transmissions: – Automatic - sets the MTU (Maximum Transmission Unit at 1500) – Automatic by DHCP - sets the MTU according to the DHCP connection – Manual - allows you to manually set the MTU to be set. COAX LINK To set the Channel: 1. Select the coax link channel as 1 to 3. 2. Select the On or Off radio button in the Auto Detection field. 3. To set privacy, select the Enabled check box.
ETHERNET/COAX CONNECTION 5. To enable or disable the Coax link, click Disable or Enable. 6. To view the devices connected using the coaxial cable, click the Go to WAN Coax Stats link. COMPLETE ALL ETHERNET/COAX CONNECTION CONFIGURATION UPDATES To save your changes: 1. Click Apply. 5.3/ WIRELESS ACCESS POINT CONNECTION A Wireless Access Point network connection allows wireless devices to connect to the local area network (LAN) using the 2.4 GHz or 5 GHz Wi-Fi network.
05/ USING NETWORK CONNECTIONS 82 2. Click 5 GHz Wireless Access Point 1 or 2.4 GHz Wireless Access Point 2. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
WIRELESS ACCESS POINT CONNECTION 3. To disable the connection, click Disable. 4. To rename the connection, enter a name in the Name field. 5. Click Apply to save the changes. 6. Reboot your Gateway. 5.3a/ CONFIGURING WIRELESS ACCESS POINT PROPERTIES To configure the connection: 1. In the Wireless Access Point Properties page, click Settings. The configuration page displays.
05/ USING NETWORK CONNECTIONS 84 2. Verify the following information: • Status - displays the connection status of the network. • Network – displays the type of network connection. • Connection Type - displays the type of connection. • Physical Address - displays the physical address of the network card used for the network.
WIRELESS ACCESS POINT CONNECTION AND BROADBAND ETHERNET/COAX CONNECTION – 3. Manual - allows you to manually set the MTU Click Apply to save changes. 5.4/ BROADBAND ETHERNET/COAX CONNECTION A Broadband Ethernet connection connects computers to your Gateway using Ethernet cables. The connections are either direct or use network hubs and switches. A Coax connection connects devices, such as set-top boxes, to your Gateway using a coaxial cable.
05/ USING NETWORK CONNECTIONS 86 2. To rename the network connection, enter the new name in the Name field. 3. Click Apply to save changes. 5.4a/ CONFIGURING THE ETHERNET/COAX CONNECTION To configure the connection: 1. In the Broadband Connection (Ethernet/Coax) Properties page, click Settings. The configuration page displays. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
BROADBAND ETHERNET/COAX CONNECTION 2. Configure the following settings, as needed.
05/ USING NETWORK CONNECTIONS 88 – Automatic by DHCP - sets the MTU according to the DHCP connection – Manual - allows you to manually set the MTU COAX LINK 1. To set the Channel, select the coax link channel as 1 to 3. 2. Select the On or Off radio button in the Auto Detection field. 3. To set privacy, select the Enabled check box. This causes all devices connected to the coaxial cable to use the same password. This is recommended. 4.
BROADBAND ETHERNET/COAX CONNECTION INTERNET PROTOCOL 1. 2. In the Internet Protocol section, specify one of the following: • No IP Address – the connection has no IP address. This is useful if the connection operates under a bridge. • Obtain an IP Address Automatically – the network connection is required by Verizon to obtain an IP address automatically. The server assigning the IP address also assigns a subnet mask address, which can be overridden by entering another subnet mask address.
05/ USING NETWORK CONNECTIONS 90 ROUTING MODE COMPLETE ALL ETHERNET/COAX CONNECTION CONFIGURATION UPDATES To save your changes: 1. Click Apply. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
06/ CONFIGURING SECURITY SETTINGS 6.0 Firewall 6.1 Access Control 6.2 Port Forwarding 6.3 Port Triggering 6.4 DMZ Host 6.5 Remote Administration 6.6 Static NAT 6.
06/ CONFIGURING SECURITY SETTINGS 92 Your Gateway’s security suite includes comprehensive and robust security services, such as stateful packet inspection, firewall security, user authentication protocols, and password protection mechanisms. These and other features help protect your computers from security threats on the Internet. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
FIREWALL This chapter covers the following security features: • Firewall - select the security level for the firewall. • Access Control - restrict access from the local network to the Internet. • Port Forwarding - enable access from the Internet to specified services provided by computers on the local network. • Port Triggering - define port triggering entries to dynamically open the firewall for some protocols or ports.
06/ CONFIGURING SECURITY SETTINGS 94 Additional features, including surfing restrictions and access control, can also be configured locally through the user interface or remotely by a service provider. The firewall regulates the flow of data between the local network and the Internet. Both incoming and outgoing data are inspected, then either accepted and allowed to pass through your Gateway or rejected and barred from passing through your Gateway, according to a flexible and configurable set of rules.
FIREWALL regardless HTTP access from the Internet to the local network is blocked or permitted. It is the origin of the request, not subsequent responses to this request, which determines whether a session can be established. 6.0a/ SETTING FIREWALL CONFIGURATION You can select a maximum, typical, or minimum security level to block, limit, or permit all traffic. The following table shows request access for each security level.
06/ CONFIGURING SECURITY SETTINGS 96 6.0b/ SPECIFYING GENERAL SETTINGS FOR IPV4 OR IPV6 To set your firewall configuration: 1. From the Firewall General settings page click on desired IPv6 option to configure IPv6 security: verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ACCESS CONTROL 2. Select a security level by clicking one of the radio buttons. Using the Minimum Security setting may expose the local network to significant security risks, and should only be used for short periods of time to allow temporary network access. 3. Click Apply to save changes. 6.1/ ACCESS CONTROL You can block individual computers on your local network from accessing specific services on the Internet.
06/ CONFIGURING SECURITY SETTINGS 98 2. To block a service, click Add. The Add Access Control Rule page displays. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ACCESS CONTROL AND PORT FORWARDING 3. 4. To apply the rule to: • All networked devices - select Any. • Specific devices only - select User Defined, then click Add and create a network object. In the Protocol field, select the Internet protocol to be allowed or blocked. If the service is not included in the list, select User Defined. The Edit Service page displays. Define the service, then click OK. The service is automatically added to the Add Access Control Rule section. 5.
06/ CONFIGURING SECURITY SETTINGS 100 • To remove an access restriction, select the service and click Remove. The service is removed from the Access Control table. 6.2/ PORT FORWARDING You can activate port forwarding to expose the network to the Internet in a limited and controlled manner. For example, enabling applications, such as gaming and voice, to work from the local network as well as allowing Internet access to servers within the local network. To create port forwarding rules: 1.
PORT FORWARDING AND PORT TRIGGERING 2. To create a new rule, select the IP address in the Select IP from Menu drop down. 3. Select the application in the Application to Forward drop down. 4. Click Add. The rule displays in the Applied Rules section. 5. Click Apply to save changes. 6.2a/ ADVANCED PORT FORWARDING RULES You can configure advanced port forwarding rules. To configure the rules: 1. In the Port Forwarding page, select Advanced.
06/ CONFIGURING SECURITY SETTINGS 102 2. If needed, to select a port to forward communication to, select an option in the Forward to Port list box. 3. If a single port or range of ports is selected, a text box displays. Enter the port numbers. 4. To schedule the rule, select either Always or User Defined in the Schedule list box. 5. Click Add. The rule displays in the Applied Rules section. 6. Click Apply to save changes. 6.
PORT TRIGGERING AND REMOTE ADMINISTRATION To resolve the conflict, a port triggering entry must be defined, which allows inbound traffic on UDP port 3333 only after a network host generated traffic to UDP port 2222. This results in your Gateway accepting the inbound traffic from the gaming server and sending it back to the network host which originated the outgoing traffic to UDP port 2222. To configure port triggering: 1. Select Port Triggering. 2. To add a service as an active protocol, click Add.
06/ CONFIGURING SECURITY SETTINGS 104 3. Enter the service name then configure its inbound and outbound trigger ports. Click Apply to save User Defined changes. The Port Triggering page displays. 4. Click Apply again to save all changes. 6.4/ DMZ HOST DMZ Host allows a single device on your primary network to be fully exposed to the Internet for special purposes like Internet gaming. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
DMZ HOST Warning: Enabling DMZ Host is a security risk. When a device on your network is a DMZ Host, it is directly exposed to the Internet and loses much of the protection of the firewall. If it is compromised, it can also be used to attack other devices on your primary network. Follow these steps to designate a device on your primary network as a DMZ Host: 1. From the Firewall page, select DMZ Host 2. Select Enable for the DMZ Host 3.
06/ CONFIGURING SECURITY SETTINGS 106 6.5/ REMOTE ADMINISTRATION Caution: Enabling Remote Administration places your Gateway network at risk from outside attacks. You can access and control your Gateway not only from within the local network, but also from the Internet using Remote Administration. You can allow incoming access to the following: • Web Management - used to obtain access to your Gateway’s GUI and gain access to all settings and parameters through a web browser.
REMOTE ADMINISTRATION AND STATIC NAT To enable remote administration: 1. Select Remote Administration. 2. To enable access, select the check box. 3. Click Apply to save changes. 4. To remove access, clear the check box. 5. Click Apply again to save changes.
06/ CONFIGURING SECURITY SETTINGS 108 6.6/ STATIC NAT Static NAT allows devices located behind a firewall that is configured with private IP addresses to appear to have public IP addresses to the Internet. This allows an internal host, such as a web server, to have an unregistered (private) IP address and still be accessible over the Internet. To configure static NAT: 1. Select Static NAT. 2. To create a static NAT, click Add. The Add NAT/NAPT Rule page displays. verizon.com/fios | ©2016 Verizon.
STATIC NAT AND SECURITY LOG 3. Select a source address in the Specify Address field or enter an IP address in the text box. 4. Enter the public IP address. 5. If using port forwarding, select the Enable Port Forwarding for Static NAT check box. 6. Click Apply to save changes. 7. Repeat these steps to add additional static IP addresses. 6.7/ SECURITY LOG You can view events that your firewall has blocked by accessing the security log.
06/ CONFIGURING SECURITY SETTINGS 110 The security log reports the following information: • Time - based on the date and time in your Gateway • Event Type - consists of firewall information, firewall setup, and system log • Log Level - describes the event that occurred, such as a fragmented packet or parental controls. • Details - provide a reason the event occurred, such as a packet has been blocked because of parental controls. You can modify the type of events that display in the security log.
SECURITY LOG • Default policy – a packet has been accepted/blocked according to the default policy. • Defragmentation failed – the fragment has been stored in memory and blocked until all fragments have arrived and defragmentation can be performed. • DHCP request – your Gateway sent a DHCP request (depends on the distribution). • DHCP response - your Gateway sent a DHCP response (depends on the distribution).
06/ CONFIGURING SECURITY SETTINGS 112 • Fragmented packet, no memory – a packet has been blocked because there is no memory for fragments. • Fragmented packet, overlapped – a packet has been blocked because, after defragmentation, there were overlapping fragments. • Fragmented packet, packet exceeds – a packet has been blocked because, after defragmentation, the packet exceeded. • Fragmented packet, packet too big – a packet has been blocked because, after defragmentation, the packet was too big.
SECURITY LOG • Multicast IGMP connection – a multicast packet has been accepted. • NAT Error: Connection pool is full - No connection created – a connection has not been created because the connection pool is full. • NAT Error: Conflict mapping already exists – a conflict occurred because the NAT mapping already exists, so NAT failed. • NAT Error: No free NAT IP – no free NAT IP, so NAT has failed. • NAT out failed – NAT failed for this packet.
06/ CONFIGURING SECURITY SETTINGS 114 • UDP flood protection – a packed has been blocked, stopping a UDP flood. • User authentication – a message arrived during login time, including both successful and failed authentication. • Wildcard connection hooked – debug message regarding connection. • Wildcard connection opened - debug message regarding connection. • WinNuke protection – a WinNuke attack has been blocked. To view the security log: 1. Select Security Log. 2.
SECURITY LOG 3. In the Accepted Events section, select the type of activities that generates a log message: • Accepted Incoming Connections – generates a log message for each successful attempt to establish an inbound connection to the local network.
06/ CONFIGURING SECURITY SETTINGS 116 • Accepted Outgoing Connections - generates a log message for each successful attempt to establish an outbound connection to the public network. 4. In the Blocked Events section, select the type of blocked events you want logged. 5. To log a message for each remote administration connection attempt, click the Remote Administration Attempts check box. 6.
07/ SETTING PARENTAL CONTROLS 7.0 Activating Parental Controls 7.
07/ SETTING PARENTAL CONTROLS 118 The abundance of harmful information on the Internet poses a serious challenge for employers and parents alike as they ask “How can I regulate what my employee or child does on the Internet?” With that question in mind, your Gateway’s Parental Controls were designed to allow control of Internet access on all locally networked devices. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ACTIVATING PARENTAL CONTROLS 7.0/ ACTIVATING PARENTAL CONTROLS You can create a basic access policy for any computer or device on your Gateway network. Parental controls limit Internet access to specific websites based on a schedule that you create. Access can be limited on specific websites or keywords embedded in a website. For example, you can block access to the ‘www.anysite.com’ as well as block any website that has the word ‘any’ in its site name. To limit computer access: 1. Select Parental Controls.
07/ SETTING PARENTAL CONTROLS 120 3. To remove a device from the Selected Devices list box, select the device, then click Remove. The device displays in the Networked Computer/Device list box. 4. In Step 2, click one of the following options in the Limit Access By section: • Block the following Websites and Embedded Keywords within a Website – blocks the specified websites and websites with names contained the specified keyword.
ACTIVATING PARENTAL CONTROLS AND RULE SUMMARY 7. Create a schedule by selecting the days of the week when the rule will be active or inactive. 8. Set the time when the rule will be active or inactive, then specify the start time and end time. 9. Create a rule name and description. 10. Click Apply to save changes. 7.1/ RULE SUMMARY You can view the rules created for your Gateway. • To view the rule summary, select Rule Summary.
07/ SETTING PARENTAL CONTROLS 122 You can enable, view, edit, or delete the rule, refer to Scheduler Rules for additional setting details. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
08/ CONFIGURING ADVANCED SETTINGS 8.0 Using Advanced Settings 8.1 Utilities 8.2 DNS Settings 8.3 Network Settings 8.4 Routing 8.5 Date and Time 8.
08/ CONFIGURING ADVANCED SETTINGS 124 Advanced settings cover a wide range of sophisticated configurations for your Gateway’s firmware and network. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
USING ADVANCED SETTINGS AND UTILITIES Caution: Many of the settings described in this section should only be configured by experienced network technicians. Changes could adversely affect the operation of your Gateway and local network. 8.0/ USING ADVANCED SETTINGS You can access the following settings: Utilities Date & Time DNS Settings Routing Network Settings Configuration Settings To access the advanced settings: 1. Select Advanced. A warning page displays, asking if you want to proceed. 2.
08/ CONFIGURING ADVANCED SETTINGS 126 3. Select a topic by clicking the topic name. 8.
UTILITIES • Local Administration – allows you to grant local SSH access • Remove Administration – detailed in Chapter 6 Configuring Your Network Settings 8.1a/ DIAGNOSTICS You can use diagnostics to test network connectivity. To diagnose network connectivity: 1. Select Diagnostics in the Advanced page. 2. To ping an IP address, enter the IP address or domain name in the Destination field and click Go. The diagnostics will display the number of pings, status, packets sent, and round trip time.
08/ CONFIGURING ADVANCED SETTINGS 128 3. Click Close to exit the session. 8.1b/ RESTORE DEFAULTS You can restore your configuration settings to your Gateway factory default settings. Restoring the default settings erases the current configuration, including user defined settings and network connections. All connected DHCP client must request new IP addresses. Your Gateway must restart. Prior to restoring the factory defaults, you may want to save your current configuration to a file.
UTILITIES 2. To save your current configuration file, click Save Configuration File. 3. To restore the factory default settings, click OK. The factory default settings are applied and your Gateway restarts. Once complete, the Login page for the First Time Easy Setup Wizard displays. 8.1c/ REBOOT GATEWAY You can reboot your Gateway using the Reboot Router feature as well as pressing and holding the WPS button on the front of the Gateway for at least 10 seconds. To reboot your Gateway: 1.
08/ CONFIGURING ADVANCED SETTINGS 130 8.1d/ MAC CLONING A MAC address is a hexadecimal code that identifies a device on a network. All networkable devices have a unique MAC address. When replacing a network device on your Gateway, you can simplify the installation process by copying the MAC address of the existing device to your Gateway. To copy the MAC address of the existing device: 1. Select MAC Cloning in the Advanced page. 2.
UTILITIES 8.1e/ ARP TABLE You can view the IP and MAC addresses of each DHCP connection. To view the IP and MAC addresses: 1. Select ARP Table. 2. Review the IP and MAC address for each device. 3. When complete, click Close. 8.1f/ USERS You can view the users that can currently access your wireless network.
08/ CONFIGURING ADVANCED SETTINGS 132 To view users: 1. Select Users in the Advanced page. 2. In the Login Configuration section, enter the maximum number of unsuccessful login attempts. 3. To edit usernames and passwords, click the Edit icon in the Action column. The User Settings page displays. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
UTILITIES 4. To edit the username and set a new password, as needed. 5. To add a new user, specify the following parameters: • Full Name - name of the user. • User Name – name the user enters to remotely access the home or office network. This field is case-sensitive. 6. To set a new Password, select the Set a new password check box. The New Password fields display. 7. Verify the level of access for the user in the Permissions field. 8. Click Apply to save changes.
08/ CONFIGURING ADVANCED SETTINGS 134 8.1g/ LOCAL ADMINISTRATION You can grant local access on a specific port. To grant access: 1. Select Local Administration in the Advanced page. 2. To grant access, select the check box for the specific SSH access. 3. Click Apply to save changes. Local access is granted. 4. To remove access, clear the checkbox, then click Apply. No local access is granted. 8.
DNS SETTINGS AND NETWORK SETTINGS 8.2/ DNS SETTINGS You can view and manage the DNS server host name and IP address as well as add a new computer. The DNS server does not require configuration. 8.2a/ DYNAMIC DNS Typically, when connecting to the Internet, your router is assigned an unused public IP address from a pool, and this address changes periodically.
08/ CONFIGURING ADVANCED SETTINGS 136 2. To set up a new entry, click the Add button. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
NETWORK SETTINGS 3. Configure the following parameters: • Host Name – enter the full domain name for your Dynamic DNS domain. • Provider – select the Dynamic DNS account provider from the menu. • User Name – enter your user name for your Dynamic DNS account. • Password – enter the password for your Dynamic DNS account. • SSL Mode – select if your Dynamic DNS service supports SSL. Click Apply to save your changes. To edit the host name or IP address: 1. In the Action column, click the Edit icon.
08/ CONFIGURING ADVANCED SETTINGS 138 2. To view and add computers stored in the DNS table, click Add DNS Entry. The Add DNS Entry page displays. 3. In the Host Name field, enter the name of the computer, then enter the IP address and click Apply to save changes. The DNS Server page displays. 4. To edit the host name or IP address, click the Edit icon in the Action column. The DNS Entry page displays. Edit the host name and/or IP address, then click Apply to save changes. 5.
NETWORK SETTINGS • UPnP – checks the validity of all UPnP services and rules • Port Forwarding Rules – displays port forwarding rules 8.3a/ NETWORK OBJECTS Network objects define a group, such as a group of computers, on your Gateway network by MAC address, IP address, and /or host name. The defined group becomes a network object. You can apply settings, such as configuring system rules, to all devices defined in the network object.
08/ CONFIGURING ADVANCED SETTINGS 140 2. To define a network object, click Add. The Edit Network Objects page displays. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
NETWORK SETTINGS AND ROUTING 3. In the Description field, enter a name for the network object. 4. Click Add. The Edit Item page displays. 5. Select the type of network object as IP address, IP subnet, IP range, MAC address, host name, DHCP option, or protocol, and click Apply to save changes. 6. Repeat the above steps to create additional network objects. 7. When complete, click Apply to save changes. 8.
08/ CONFIGURING ADVANCED SETTINGS 142 UPnP services are not deleted when disconnecting a computer without proper shutdown of the UPnP applications, such as messenger. Services may often not be deleted and eventually this leads to the exhaustion of rules and services, and no new services can be define. The cleanup feature locates the invalid services and removes them, preventing services exhaustion. To access this setting: 1. Select Universal Plug and Play in the Advanced page. 2.
ROUTING 8.3c/ PORT FORWARDING RULES You can view, modify, and delete port forwarding rules. To access the rules: 1. Select Port Forwarding Rules in the Advanced page. 2. To edit a protocol rule, click the Edit icon in the Action column. The Edit Service page displays.
08/ CONFIGURING ADVANCED SETTINGS 144 3. Modify the Service Name and Service Description, as needed. 4. To modify the current protocol, click the Edit icon in the Action column. 5. To add server ports, click Add Server Ports. 6. Click Apply to save changes. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ROUTING 8.4/ ROUTING You can configure the following settings: • IPv6 – enables IPv6 support. • Routing – manages the routing and IP address distribution rules. • IP Address Distribution - adds computers configured as DHCP clients to the network 8.4a/ IPv6 Use the IPv6 feature settings to enable, disable, or configure an IPv6 Internet connection and IPv6 LAN settings. 1. To configure your network to use the IPv6 Internet connection type.
08/ CONFIGURING ADVANCED SETTINGS 146 2. Select Enable under the Enable IPv6 Support option. (Once IPv6 is enabled the default setting will be IPv6 WAN as DHCPv6 and IPv6 LAN as Stateless). 3. Select the appropriate IPv6 connection method from the drop-down list, as shown below to specify the method to be used to obtain your WAN IPv6 Address. 4. Click Apply to have changes take effect. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ROUTING Note: The Internet IPv6 service is required for this feature to work over the Internet. 5. To disable the IPv6 service click on the “Disable” option as shown below and click Apply to have changes take effect. Once configured using valid IPv6 WAN and LAN configurations you should not see any errors when you click on the “Apply” button and the Main page will reflect the router’s new IPv6 address as shown below.
08/ CONFIGURING ADVANCED SETTINGS 148 verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ROUTING STATIC - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN Static configurations are IPv6 settings that you enter manually. These specific IPv6 addresses and settings are not expected to change frequently. 1. To configure IPv6 WAN Static mode, select the Static option on the IPv6 Configuration Control Page as shown below: 2.
08/ CONFIGURING ADVANCED SETTINGS 150 3. • IPv6 WAN Address • Prefi x Length (A numeric value between 16 and 128) • Default Gateway • Primary DNS Server • Secondary DNS Server After entering all appropriate IPv6 settings click Apply to have changes take effect. STATIC - WAN IPv6 ADDRESS CONNECTION 1. To configure IPv6 LAN Stateful mode with Static WAN, select the Stateful (DHCPv6) option on the IPv6 Configuration Control Page as shown below: 2.
ROUTING 3.
08/ CONFIGURING ADVANCED SETTINGS 152 2.
ROUTING 3. After entering all appropriate IPv6 settings click Apply to have changes take effect. DHCPv6 - WAN IPv6 ADDRESS CONNECTION The IPv6 WAN DHCPv6 configurations are IPv6 settings that you enter that will allow your IPv6 connection to be updated by the ISP as needed. 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) option on the IPv6 Configuration Control Page as shown below: 2.
08/ CONFIGURING ADVANCED SETTINGS 154 3. Check to either ‘Obtain IPv6 DNS Server address automatically’, or to ‘Use the following IPv6 DNS Server addresses’ 4. After entering all appropriate IPv6 settings click Apply to have changes take effect. DHCPv6 WAN WITH LAN IPv6 STATEFUL (DHCPv6) SETTINGS: 1. To configure IPv6 WAN Stateful (DHCPv6) mode, select the Stateful (DHCPv6) option on the IPv6 Configuration Control Page as shown below: 2.
ROUTING 3.
08/ CONFIGURING ADVANCED SETTINGS 156 2. 3.
ROUTING LAN IPv6 CONFIGURATION WITHOUT AN IPv6 WAN CONNECTION: 1. To configure IPv6 to use either the IPv6 LAN Stateful or Stateless mode without using an IPv6 Internet WAN connection, select the None option on the IPv6 Configuration Control Page as shown below: 2. After entering all appropriate IPv6 settings click Apply to have changes take effect. LAN IPv6 STATEFUL (DHCPv6) WITH NO WAN SETTINGS: 1.
08/ CONFIGURING ADVANCED SETTINGS 158 2. Specify the Stateful (DHCPv6) settings to be used to assign LAN IPv6 addresses by entering the following details: • IPv6 LAN Configuration (select Stateful from the dropdown list) as shown in drop-down list and page below: • LAN IPv6 Link Local Address (automatically populated) • LAN IPv6 Address Range (start and end) verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ROUTING 3. • Router Advertisement Lifetime (minutes between 0-150) • Interfaces - check one or more of the box(s) to apply IPv6 LAN settings to the selected interfaces: – Ethernet/Coax IPv6 Enabled – Wireless Access Point 1 IPv6 Enabled – Wireless Access Point 2 IPv6 Enable After entering all appropriate IPv6 settings click Apply to have changes take effect. LAN IPv6 STATELESS WITH NO WAN SETTINGS: 1.
08/ CONFIGURING ADVANCED SETTINGS 160 3.
ROUTING 2. To add a new Gateway, click Add New Route.
08/ CONFIGURING ADVANCED SETTINGS 162 3. 4. Specify the following parameters: • Name – select the network type. • Destination - enter the destination IP of the destination host, subnet address, network address, or default route. The destination for a default route is 0.0.0.0. • Netmask – enter the network mask. This is used in conjunction with the destination to determine when a route is used. • Gateway – enter the IP address of your Gateway.
ROUTING as taken. At this point, the host is configured with an IP address for the duration of the lease. The host can renew an expiring lease or let it expire. If it renews a lease, the host receives current information about network services, as it did during the original lease, allowing it to update its network configurations to reflect any changes that occurred since the first connection to the network.
08/ CONFIGURING ADVANCED SETTINGS 164 To view a summary of the services provided by the DHCP server: 1. Select IP Address Distribution in the Advanced page. DHCP SERVER SETTINGS You can edit the DHCP server settings for a device. To edit the settings: 1. On the IP Address Distribution page, click the Edit icon in the Action column. The DHCP Settings page opens with the device information displayed. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
ROUTING 2. To enable the DHCP server, select DHCP Server in the IP Address Distribution field. Once enabled, the DHCP server provides automatic IP assignments (IP leases) based on the preset IP range defined below. 3. To configure the DHCP server complete the following fields: • Start IP Address – enter the first IP address that your Gateway will automatically begin assigning IP addresses from. Since your Gateway’s default IP address is 192.168.1.1, the default start IP address should be 192.162.1.2.
08/ CONFIGURING ADVANCED SETTINGS 166 4. Click Apply to save changes. DHCP CONNECTIONS You can view a list of the connections currently assigned and recognized by the DHCP server. In addition, you can add a new connection with a fixed IP address. Note: The fixed IP address of a device is assigned to the MAC address of the network card installed on the network computer.
DATE AND TIME 2. To define a new Static Connection with a fixed IP address, click Add Static Connection. 3. Enter the host name. 4. Enter the fixed IP address to be assigned. 5. Enter the MAC address of the network interface of the computer used with this DHCP static connection. 6. Click Apply to save changes. 8.5/ DATE AND TIME You can configure the following settings: • Date and Time Settings – sets the time zone and enables automatic time updates.
08/ CONFIGURING ADVANCED SETTINGS 168 8.5a/ DATE AND TIME SETTINGS You can set the time zone and enable automatic time updates. To configure the settings: 1. Select Date and Time in the Advanced page. 2. Select the local time zone. Your Gateway automatically detects daylight saving times for selected time zone. 3. In the Automatic Time Update section, select the Enabled check to perform an automatic time update. 4. Define the time server addresses by clicking Add.
DATE AND TIME 5. Enter the IP address or domain name of the time server, then click Apply to save changes. 8.5b/ SCHEDULER RULES Scheduler rules are used for limiting the activation of firewall rules to specific time periods. The time periods are either for days of the week or for hours of each day based on activity or inactivity. To define a rule: 1. Verify that the date and time of your Gateway is correct. 2. Select Scheduler Rules in the Advanced page.
08/ CONFIGURING ADVANCED SETTINGS 170 3. Click Add. The Set Rule Schedule page displays. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
CONFIGURATION SETTINGS 4. Enter the name of the rule. 5. In the Rule Settings section, specify if the rule is active at the scheduled time or inactive at the scheduled time. 6. Click the Add Rule Schedule. The Edit Rule Schedule page displays. 7. Select the active or inactive days of the week. 8. To define a new active or inactive hourly range, click New Hours Range Entry.
08/ CONFIGURING ADVANCED SETTINGS 172 9. Enter the start and end time, then click Apply to save changes. 10. Click Apply again to save the rule schedule. 8.6/ CONFIGURATION SETTINGS You can configure the following configuration settings: • Configuration File – used for file backups and restoring configuration files • System Settings – configures various system and management parameters • Port Configuration – sets up Ethernet ports 8.
CONFIGURATION SETTINGS 2. To save the current configuration to a file, click Save Configuration File. The configuration file is saved to you web browser’s download folder. 3. To load a previously saved configuration file, click Load Configuration File. Browse to the location of the file, then click Apply to begin the configuration uploading process. Your Gateway will automatically restart with that configuration. 8.6b/ SYSTEM SETTINGS You can configure various system and management parameters.
08/ CONFIGURING ADVANCED SETTINGS 174 2. 3. In the Router Status section, configure the following: • Wireless Broadband Route’s Hostname – enter the host name or URL address of your Gateway. Both names are the same. • Local Domain – view the local domain of the network. In the Wireless Broadband Router section, configure the following by selecting the check box: verizon.com/fios | ©2016 Verizon. All Rights Reserved.
CONFIGURATION SETTINGS • Automatic Refresh of System Monitoring Web Pages – activates the automatic refresh of system monitoring web pages. • Prompt for Password when Accessing via LAN – causes your Gateway to ask for a password when trying to connect to the network. • Warn User Before Configuration Changes – activates user warnings before network configuration changes take effect.
08/ CONFIGURING ADVANCED SETTINGS 176 7. • Allowed Capacity before Email Notification – specify the capacity before an email notification is sent. • System Log Buffer Size – specify the size of the system log buffer. • Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging.
CONFIGURATION SETTINGS • Allowed Capacity before Email Notification – specify the capacity before an email notification is sent. • System Log Buffer Size – specify the size of the system log buffer. • Remote System Notify Level – specify the type of information, such as none, error, warning, and information, received for remote system logging. 8. In the Auto WAN Detection section, specify the DHCP timeout. 9. Click Apply to save changes. 8.
08/ CONFIGURING ADVANCED SETTINGS 178 2. To emulate the speed and duplex configuration of the port with which it’s communicating, select Auto or select the port speed and duplicity. 3. Click Apply to save changes. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
09/ MONITORING YOUR GATEWAY 9.0 Gateway Status 9.1 Advanced Status 9.2 System Logging 9.3 Full Status/System wide Monitoring of Connections 9.4 Traffic Monitoring 9.
09/ MONITORING YOUR GATEWAY 180 System Monitoring displays system information, including basic settings, system log, key network device parameters and network traffic statistics. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
GATEWAY STATUS AND ADVANCED STATUS 9.0/ GATEWAY STATUS You can view the basic settings of your Gateway. To view the basic settings: 1. Select System Monitoring in the Main menu. The Router Status page displays. 2. To refresh the page, click Refresh.
09/ MONITORING YOUR GATEWAY 182 3. To continuously refresh the page, click Automatic Refresh On. 9.1/ ADVANCED STATUS You can view the details and status of: • System Logging • Full Status/System wide Monitoring of Connections • Traffic Monitoring • Broadband Monitoring To view the advanced status: 1. Select Advanced Status. A warning page displays. 2. Click Yes. The Advanced Status page displays. 3. To view the details of the listed monitoring options, click the link. verizon.
SYSTEM LOGGING AND FULL STATUS/ SYSTEM WIDE MONITORING OF CONNECTIONS 9.2/ SYSTEM LOGGING System logging provides a view of the most recent activity of your Gateway. In addition, you can view additional logs, such as the security, advanced, firewall, WAN, DHCP, and LAN DHCP. To view the system log: 1. In the Advanced Status page, click the System Logging link. 2. To view a specific type of log event such as Security Log, WAN DHCP Log, etc., click the appropriate link in the menu in the left column. 3.
09/ MONITORING YOUR GATEWAY 184 9.3/ FULL STATUS/SYSTEM WIDE MONITORING OF CONNECTIONS You can view a summary of the monitored data collected for your Gateway. To view your Gateway’s full system status: 1. In the Advanced Status page, click Full Status/System wide Monitoring of Connections. 2. To modify the connection properties, click the individual connection links. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
TRAFFIC MONITORING AND BANDWIDTH MONITORING 3. To refresh the page, click Refresh. 4. To continuously refresh the page, click Automatic Refresh On. 9.4/ TRAFFIC MONITORING Your Gateway continually monitors traffic in the local area network and between the local network and the Internet. You can view up to the second statistical information about data received from and transmitted to the Internet as well as data received from and transmitted to computers in the local network.
09/ MONITORING YOUR GATEWAY 186 2. To refresh the page, click Refresh. 3. To continuously refresh the page, click Automatic Refresh On. 9.5/ BANDWIDTH MONITORING You can view and monitor the recorded bandwidth usage measured in Kbps. To view the bandwidth: 1. In the Advanced Status page, select Bandwidth Monitoring. 2. To refresh the page, click Refresh. 3. To continuously refresh the page, click Automatic Refresh On. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
10/ TROUBLE SHOOTING 10.0 Troubleshooting Tips 10.
10/ TROUBLESHOOTING 188 This chapter lists solutions for issues that may be encountered while using your Gateway as well as frequently asked questions. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
TROUBLESHOOTING TIPS Note: The advanced settings should only be configured by experienced network technicians to avoid adversely affecting the operation of your Gateway and your local network. 10.0/ TROUBLESHOOTING TIPS 10.0a/ IF YOU ARE UNABLE TO CONNECT TO THE INTERNET: • The first thing to check is whether your Gateway is powered on and it is connected to the Internet.
10/ TROUBLESHOOTING 190 • Try turning your network device’s Wi-Fi off and on and try to connect. • If you have made any changes in your network settings and turning your network device’s Wi-Fi off and on does not help, try to restart your network device. • As a final tip you may need to turn your gateways’ Wi-Fi settings from on to off, and back to on again and apply the changes. 10.
TROUBLESHOOTING TIPS • Using the tip of a ballpoint pen or pencil, press and hold the Reset button on the back of your Gateway for three seconds. • Access the GUI and navigate to the Advanced Settings page. Select the Restore Defaults option. After saving your configuration, if desired, click the Restore Defaults button. For additional details, refer to the Restore Defaults section of this guide. 10.
10/ TROUBLESHOOTING 192 10.0d/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR IP ADDRESS Verify the following: • All computers are working properly. • IP settings are correct. • Gateway is on and connected properly. • Gateway settings are the same as the computer. 10.
TROUBLESHOOTING TIPS AND FREQUENTLY ASKED QUESTIONS Wireless Light • Solid white – Wi-Fi is on Additional Functions when pressing WPS button: • Slow flash white – When the WPS button is pressed, the Wireless Light slowly flashes white, while waiting for a WPS device to connect. This can require up to two minutes. • Fast flash white – When a device begins connecting to the Gateway using WPS, the Wireless Light fast flashes white for two seconds as establishing connection.
10/ TROUBLESHOOTING 194 • Fast flash green – Indicates network activity. The traffic can be in either direction. LAN Ethernet – Upper LED • Unlit – Indicates no 1 Gbps link • Solid green – Indicates 1 Gbps link • Fast flash green – Indicates LAN activity. The traffic can be in either direction. LAN Ethernet – Lower LED • Unlit – Indicates no 10/100 Mbps link • Solid green – Indicates 10/100 Mbps link • Fast flash green – Indicates LAN activity. The traffic can be in either direction.
FREQUENTLY ASKED QUESTIONS 10.1/ FREQUENTLY ASKED QUESTIONS 10.1a/ I’VE RUN OUT OF ETHERNET PORTS ON MY GATEWAY. HOW DO I ADD MORE COMPUTERS OR DEVICES? Plugging in an Ethernet hub or switch expands the number of ports on your Gateway. • Run a straight-through Ethernet cable from the Uplink port of the new hub to the Gateway. Use a crossover cable if there is no Uplink port/switch on your hub, use a crossover cable.
10/ TROUBLESHOOTING 196 10.1d/ IS THE WIRELESS SECURITY ON BY DEFAULT WHEN THE WIRELESS OPTION IS ACTIVATED? Yes, with the unique WPA2 (Wi-Fi Protected Access II) key that is printed on the sticker on the side of your Gateway. 10.1e/ WHICH CONNECTION SPEEDS DOES MY GATEWAY SUPPORT? The Ethernet WAN Internet connection supports 10/100/1000 Mbps. The LAN Ethernet connections support 10/100/1000 Mbps. The 802.11ac wireless connection supports up to 1300 Mbps and the 802.
FREQUENTLY ASKED QUESTIONS 10.1h/ CAN MY WIRELESS SIGNAL PASS THROUGH FLOORS, WALLS, AND GLASS? The physical environment surrounding your Gateway can have a varying effect on signal strength and quality. The denser the object, such as a concrete wall compared to a plaster wall, the greater the interference. Concrete or metal-reinforced structures experience a higher degree of signal loss than those made of wood, plaster, or glass. 10.
10/ TROUBLESHOOTING 198 check the Ethernet connection to the Gateway from the computer. 10.1k/ I USED DHCP TO CONFIGURE MY NETWORK. DO I NEED TO RESTART MY COMPUTER TO REFRESH MY IP ADDRESS? No. In Windows 7, unplug the Ethernet cable or wireless card, then plug it back in. 10.1l/ I CANNOT ACCESS MY GATEWAY GUI. WHAT SHOULD I DO? If you cannot access the GUI, verify the computer connected to your Gateway is set up to dynamically receive an IP address. 10.1m/ I HAVE A FTP OR WEB SERVER ON MY NETWORK.
FREQUENTLY ASKED QUESTIONS 10.1n/ HOW MANY COMPUTERS CAN BE CONNECTED THROUGH MY GATEWAY? Your Gateway is capable of 254 connections, but we recommend having no more than 45 connections. As the number of connections increase, the available speed for each computer decreases.
11/ SPECIFICATIONS 11.0 General Specifications 11.1 LED Indicators 11.2 Environmental Parameters verizon.com/fios | ©2016 Verizon. All Rights Reserved.
GENERAL SPECIFICATIONS The specifications for your FiOS Quantum Gateway are as follows. This includes standards, cabling types and environmental parameters.
11/ SPECIFICATIONS 202 Note: The specifications listed in this chapter are subject to change without notice. 11.0/ GENERAL SPECIFICATIONS Model Number: Model: FiOS-G1100 Standards: IEEE 802.3x, 802.3u IEEE 802.11b/g/n/ac IP: IP versions 4 and 6 MoCA: MoCA WAN: 1350 – 1675 MHz and 975 - 1025 MHz MoCA LAN: 1125 – 1225 MHz Speed: Wired WAN Ethernet: 10/100/1000 Mbps auto-sensing Wired LAN Ethernet: 10/100/1000 Mbps auto-sensing verizon.com/fios | ©2016 Verizon. All Rights Reserved.
GENERAL SPECIFICATIONS Wireless LAN: 802.11b – up to 11 Mbps 802.11g – up to 54 Mbps 802.11n – up to 450 Mbps 802.11ac – up to 1300 Mbps Cabling Type: Ethernet 10BaseT: UTP/STP Category 3 or 5 Ethernet 100BaseT: UTP/STP Category 5 Ethernet 1000BaseT: UTP/STP Category 5e Firewall: ICSA certified 11.1/ LED INDICATORS Front Panel: Power/Internet, Wi-Fi Rear Panel: WAN Coax, LAN Coax, WAN Ethernet, and LAN Ethernet [4] 11.
11/ SPECIFICATIONS 204 Complete System (including packaging) Size: 10.16” / 258 mm width x 3.78” / 96 mm height x 10.35” / 263 mm depth Weight: 2.63 lbs / 1.19 kg Power: External, 12V DC, 3.0A Certifications: FCC Part 15, UL 60950-1 Operating Temperature: 10° C to 40° C (50° F to 104° F) Storage Temperature: -20° C to 85° C (-4° F to 185° F) Operating Humidity: 8% to 95% (non-condensing) Storage Humidity: 5% to 100% (non-condensing) verizon.com/fios | ©2016 Verizon. All Rights Reserved.
12/ NOTICES 12.
12/ NOTICES 206 This chapter lists various compliance and modification notices, as well as the NEBS requirements and GPL. verizon.com/fios | ©2016 Verizon. All Rights Reserved.
REGULATORY COMPLIANCE NOTICES 12.0/ REGULATORY COMPLIANCE NOTICES 12.0a/ CLASS B EQUIPMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
12/ NOTICES 208 Declaration of conformity for products marked with the FCC logo – United States only. This device complies with Part 15 of the FCC Rules.
REGULATORY COMPLIANCE NOTICES 12.0c/ NEBS REQUIREMENTS The coaxial cable screen shield must be connected to the Earth at the building entrance per ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93, “Grounding of Outer Conductive Shield of a Coaxial Cable,” or in accordance with local regulation. Warning! The WAN Coax Port is intended for connection to Verizon FiOS only. It must not be connected to any exterior or interior coaxial wires not designated for Verizon FiOS.
12/ NOTICES 210 Caution: The Broadband Home Router must be installed inside the home. The Router is not designed for exterior installation. 12.0d/ GENERAL PUBLIC LICENSE This product contains certain software that is covered by open source licensing requirements. Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website: http://verizon.
01/ CHOICE. COUNTLESS REASONS. THAT’S POWERFUL. Version: 1.3.
