User guide

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6. Troubleshooting
This chapter gives information about troubleshooting your Verizon 4G LTE Router. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the router on?
Go to Basic Functioning on page 97
.
• Have I connected the router correctly?
Go to
Basic Functioning on page 97
.
• I cannot access the router’s configuration with my browser.
Go to
Troubleshoot Access to the Router Main Menu on page 99.
• I have configu
red the router but I cannot access the Internet.
Go to Troubleshoot Your Connection on pa
ge 100.
• I cannot connect to a specific IP address.
Go to
Troubleshoot a TCP/IP Network Using the Ping Utility on p
age 102.
• The router sh
ows the wrong the date and time.
Go to Problems with Date and Time on pag
e 103.
• I want to clear the configuration and
start over again.
Go to Restore the Default Configuration and Password on p
age 103.
Note: To access online help, click the online help button ( ).