User Guide MHS700L
Contents 1. Getting Started ...............................................................................................................................................................1 Overview ................................................................................................................................................................................................ 2 System Requirements ...................................................................................................
Preferences ...................................................................................................................................................................................22 Software Update .........................................................................................................................................................................22 Factory Reset ....................................................................................................................
1 Getting Started 1
Overview Thank you for choosing the Ellipsis Jetpack! Having the Ellipsis Jetpack at your fingertips will allow you to access Verizon’s 4G LTE network for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the Internet at once – laptops, tablets, eReaders, gaming consoles and more* - and experience ten times faster speeds of solid 4G LTE, without dropping down to 3G or other slower speed technologies. System Requirements Compatible with all IEEE802.
Components 1. Power/Menu Button – Power the Jetpack on/off and switch the menu Operations Actions Power On Press and hold the Power button for 2 seconds to turn on. Power Off Press and hold the Power button 3 seconds to turn off. Display Wake-Up When the display is off (sleep mode), the first quick press of the Power button wakes up the display. Info Display Colors When the display is on, each time in the Power button is pressed quickly, selected information displays.
Device Display Display Indicators 4
Battery Management Your Jetpack is equipped with an internal, non-removable, rechargeable battery. It will work from its charged battery alone, or when the device is plugged into a power source. Note: Please do not attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty. Charge the battery by plugging in the wall charger or to the USB port of a computer. While the battery is charging, the battery charging icon displays , and the power button illuminates red .
2 Using Your Jetpack 6
Accessing the Network Work effectively outside the home or office with the reliable broadband speed that the 4G LTE service provides. You can connect to the internet at speeds that are up to 10 times faster than 3G, and keep up-to-date on all your email correspondence, download attachments, and access your corporate intranet. Mobile Broadband with 4G LTE* Download: typical speeds of 5-12 Mbps. Upload: typical speeds of 2-5 Mbps. NOTE: This Jetpack supports 4G LTE only. 3G fallback is not supported.
Using Your Jetpack for the First Time System Requirements Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser software only. Your Jetpack is compatible with all major operating systems and the latest versions of browsers. Installing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service.
NOTE: Should your 4G SIM card be lost or damaged, contact Verizon Customer Care for a replacement. Charging the Battery Before using your Jetpack, ensure that the battery is fully charged. Be sure to use the charger that came with your Jetpack. NOTE: Your Jetpack is equipped with an internal rechargeable battery. You should never attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty.
Connecting to Your Jetpack Wi-Fi Name (SSID) and Password Your default Wi-Fi Name (SSID) and Password can be found on the Jetpack display upon initial power up. You can also view your Wi-Fi Name and Password using the following steps. 1 2 Power on your Jetpack. Press (Power/Menu button) quickly when the display is on. a. Press one time for data usage information. b. Press two times for the Wi-Fi name. c. Press three times for the Password. d. Press four times for Settings & Info URL guide e.
Using Your Jetpack after Setup is Complete Mobile Hotspot to share connections You can use the Jetpack as a wireless mobile hotspot to connect up to a total of eight Wi-Fi capable devices to the mobile broadband network. Wi-Fi and Web UI Admin Security The Jetpack comes from the factory with security turned on. By default your Wi-Fi and Admin Password are the same. Your Admin Password will always be the same as your Wi-Fi Password unless you create a separate Admin Password in the Web User Interface.
3 Jetpack Settings 12
Managing Your Jetpack Using the Web User Interface You can connect to the Web UI and customize your Jetpack settings. 1 2 3 4 Connect your Wi-Fi capable device to the Jetpack. Open a web browser on your connected device and enter either of these URLs: http://my.jetpack, or, http://192.168.1.1. Sign in using the Admin Password. By default your Admin Password is the same as your Wi-Fi Password unless a separate Admin Password has been created. You are now able to customize your Jetpack settings.
My Jetpack Home The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack.
My Account & Tools The My Account & Tools quick links contain the following options: My Verizon allows you to manage your account, pay your bill, purchase accessories, and more. Register at http://verizonwireless.com/myverizon. Click on Coverage Map to access the Verizon Wireless Coverage map. Click on Data Calculator to calculate your data usage and select the best plan to meet your data requirements.
Data Usage The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. From the My Jetpack Home page, select Data Usage, and you will see usage information for your mobile data plan, and when your billing cycle ends, when usage data is available. The following information is displayed according to your plan. Data usage for your current data plan and billing cycle. The date when your current data cycle ends.
Connected Devices The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also block and unblock device connections. Any devices blocked from connecting with the Jetpack can also be viewed. The Connected Devices page contains: Connected Devices – Displays the IP Address, MAC Address of up to eight connected devices. Blocked Devices – Displays any blocked devices. NOTE: A device that is currently accessing the http://my.
MAC Address – The MAC address is a unique network identifier for this connected device. Edit – Click the pencil icon or the device Name to edit a connected device Name. Max Device – Clicking it allows you to go to the Wi-Fi Settings menu to change the maximum number of connected devices. Edit a Connected Device To Edit a Connected Device: 1. Click the pencil tool . A page opens, allowing you to edit the name of the device. 2. Update the name(s) of the device(s), and click Enter.
Blocked Devices The Blocked Devices menu contains the following options: Block Button – Click Block to disconnect a connected device and prevent it from reconnecting. The blocked device then appears in the Blocked Devices list. This option is available for use with each connected device, except for your own device. Blocked Devices – This list reflects any devices that you have blocked.
Jetpack Settings The Jetpack Settings page allows you to make device changes, select mobile network options, and update software. This functionality is only available on the Jetpack Web UI. Jetpack Wi-Fi Advanced Jetpack The Jetpack menu contains the following options: Jetpack Admin Password Preferences Software Update Factory Reset Jetpack Admin Password After you sign in to your Jetpack, you can change your Admin Password.
3 4 5 6 7 Enter your current Admin Password in the Current password field. Enter your new password in the Enter new password field. Re-enter your new password in the Re-enter password field. Select a Security Question from the dropdown list and enter the answer in the box below the question. Click Save Changes. NOTE: Ensure you record your Admin Password. If you forget your Admin Password and Security Question, you will need to contact Verizon Customer Care.
Preferences The Preferences menu contains the following options: Automatic shutdown – Select the length of time before the Jetpack will automatically turn off if no devices are connected. The Jetpack will automatically shut down if the device is running on battery power and no wireless devices are connected. To turn off the automatic shutdown feature, select "Never" Turn off display – Select the length of time before the Jetpack display will automatically turn off.
Last Update – Displays the date of the last software update. Update History – Displays the software update history. Factory Reset The Factory Reset menu allows you to restore all of your Jetpack’s settings to factory default values. To reset your Jetpack to original factory default settings, click Restore Factory Default button, then Yes at the prompt.
Please note that performing a Factory Reset is a different process than performing a Power Reset. Factory Reset – returns device to factory default settings. Power Reset – restarts the device. (Please refer to Section 4: Troubleshooting for more details on Power Resets on page 39 of this guide) Wi-Fi The Wi-Fi menu allows you to customize your Wi-Fi profile, and contains the following sections. Be sure to click Save Changes button to ensure that your new settings are saved.
Wi-Fi Password – Use this setting to enter your desired Wi-Fi password. 802.11 Mode – Use this setting to change the Wi-Fi mode. The Jetpack allows devices using 802.11b, 802.11g, and 802.11n to connect to the wireless network. Security – Use this setting to select the desired type of Wi-Fi security used to encrypt the wireless network. WPA2 is the latest and most secure method, and should be used whenever possible.
Click Continue on the Advanced menu warning screen to access the Advanced options: Manual DNS (Domain Name Server) SIM (Subscriber Identity Module) Firewall LAN (Local Area Network) Port Filtering Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS option allows you to manually select up to two DNS IP addresses. To manually select a Domain Name Server: 1 2 3 4 Click the ON button to turn on Manual DNS.
SIM The SIM menu allows you to lock the SIM (Subscriber Identity Module) card in your Jetpack. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet, whenever you power on your Jetpack. The default PIN is 1111. You can change the PIN code to a different 4 digit value. The SIM menu reflects the following information: SIM PIN Lock Status – The default setting is Disabled.
To change SIM PIN, 1. You can change SIM PIN only when SIM PIN Lock Status enabled. 2. Select Change SIM PIN from Desired Action menu. 3. Enter current SIM PIN and enter new SIM PIN twice. 4. Click Save Changes button. To unlock SIM, 1. When your Jetpack is SIM PIN locked, and it is powered on, “SIM PIN Locked. To Unlock go to http://my.jetpack” will be displayed on the device.
2. Connect your device through Wi-Fi. 3. Launch an internet browser and open Jetpack Web UI (http://my.jetpack or http://192.168.1.1). The Web UI pops up a window to enter SIM PIN. 4. Enter the current SIM PIN and click Unlock IMPORTANT! You will be given 3 attempts to enter a right PIN code. If you entered a wrong PIN three times, your SIM becomes completely locked. You will need to contact Verizon Customer Care to get a PUK code to unlock the SIM.
Firewall The Jetpack Firewall determines which Internet traffic is allowed. The Firewall menu contains the following options: VPN Pass through Mode – Turns the VPN feature ON or OFF, allowing or preventing connected devices to establish a secure VPN connection. o When turned ON, this feature allows VPN clients to connect through the Jetpack to remote VPN servers. The default setting for this feature is ON.
LAN The LAN page gives you settings and information about the Jetpack’s network. The LAN menu contains the following information and options: IPv4 (Internet Protocol version 4) o IP address – The IP address for the Jetpack o Subnet mask – The Subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for small (class “C”) networks. If you change your LAN IP Address, ensure that you use the correct Subnet mask for the IP address range containing the LAN IP address.
Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Be sure to click Save Changes button to ensure that your new settings are saved.
Applications – select each port filtering application that needs to be able to access the Internet by checking the box in front of one or more applications. When port filtering is turned ON, all other applications are blocked. Custom Applications – You can define your own applications, and then turn them on or off as needed. To define an application, you need to know the outgoing ports used by the application.
Messages Messages display SMS messages sent to you by Verizon Wireless, and include a counter to reflect the number of messages received. On the Jetpack The status indicator on the Home screen displays the number of messages to the right of the message icon. When a new message arrives, the message counter increases and “To view messages: http://my.jetpack” displays, which will disappear when the Power/Menu button is pressed quickly. Maximum 5 messages can be stored.
About Jetpack The About Jetpack page allows you to view detailed information about Jetpack Internet status, device specific information, diagnostics, troubleshooting, and support.
Jetpack Info The Jetpack Info page contains detailed information about your Jetpack: Manufacturer Model My Jetpack version Diagnostics The Diagnostics page is used primarily for troubleshooting and reflects system level information about your Modem and the 4G LTE network.
Logs The Logs page allows you to turn logging ON or OFF and to delete system logs as needed. These logs record various operations and are used primarily for troubleshooting. Default setting is OFF. To enable logging, select ON, then click Save Changes button. Jetpack Support The Jetpack Support page contains the following sections: Quick Links Self-Serve Support Customer Care Click on any of the links to find the information that you need.
4 Troubleshooting 38
Overview When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to one of the following issues: System resources required by the Jetpack are being used by other devices. Network coverage is unavailable due to the coverage area, account problems, or a network problem. The following tips can help solve many common problems encountered while using the Jetpack.
How do I perform a Factory Reset? To reset your Jetpack back to factory default settings, connect to your Jetpack via the Web User Interface (http://my.jetpack, or, http://192.168.1.1). Select Jetpack Settings>Factory Reset. I cannot connect to Wi-Fi after changing Wi-Fi password. Why? Your Wi-Fi devices tend to save previously used Wi-Fi names associated with the password used to access the Wi-Fi network.
5 Product Specifications and Regulatory Information 41
Regulatory Statements FCC Equipment Authorization ID: XHG-R700 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device should be operated with a minimum distance of 10mm between the back of the device including the antenna and the USB cable (if applicable).
Safety Hazards Follow Safety Guidelines Always follow the applicable rules and regulations in the area in which you are using your device. Turn your device off in areas where its use is not allowed or when its use may cause interference or other problems. Electronic Devices Most modern electronic equipment is shielded from radio frequency (RF) signals. However, inadequately shielded electronic equipment may be affected by the RF signals generated by your device.
Blasting Areas In order to avoid interfering with blasting operations, your device should be turned OFF when in a blasting area or in an area with posted signs indicating that people in the area must turn off two-way radios. Please obey all signs and instructions when you are in and around a blasting area.
The extent of the Company’s liability under this warranty is limited to the repair or replacement provided above and, in no event, shall the Company’s liability exceed the purchase price paid by purchaser for the product. Any implied warranties, including any implied warranty of merchant ability or fitness for a particular purpose, shall be limited to the duration of this written warranty.
6 Glossary 46
Glossary Term 4G LTE 802.11(b/g/n) Bps Broadband DHCP DHCP Server DNS Firmware GB Hotspot HTTP IMEI IMSI IP IP Type IP Address ISP Kbps LAN MAC Address Mbps MSID Network Operator Port Port Forwarding Port Number PRL Protocol Proxy Router SIM SSID TCP/IP USB VPN WLAN WWAN Definition Fourth Generation, Long-Term Evolution A set of WLAN communication standards in the 2.4, 3.6, and 5 GHz frequency bands.
